I know Dell & HP doesn't offer the same flexibility as far as being able to pick each individual component. On that point, there is no comparison. I am more interested in warranty support, specifically, the ability to contact support thru e-mail/chat & get a fast response. I have a disability which makes my speech hard to understand so just picking up the phone isn't an option. I need to be able to handle any interaction solely thru chat or e-mails and hopefully, get a quick resolution without having to actually talk to anyone. I would guess the larger companies, Dell & HP, are easier to reach simply because they have more people working for them but are those people in their chats or responding to e-mails actually able to do anything or are they just basic troubleshooting and then are going to tell me to call after they go thru their checklist?
