Hey folks,
Long time linus fan, first time poster.
So, I'm at my wits end. My new g5 5590 is less than 2 months old. I7-8750h, 16gb ram, rtx 2060. It's always had high thermals, which I've addressed by undervolting, buying a laptop cooling pad, and plan to replace thermal paste. 6 days ago I started getting bsods, and finally while playing monster hunter it froze, crashed, blue screened, and the Dell support program indicated my harddrive had failed. Prior to the crash I was able to run monster hunter on highest settings at between 55 - 60 fps. Since the crash, it will not stay at 60fps, it will be at full speed for 10 minutes and then, for exactly 15 seconds, the CPU will drop from 90% usage to 20%, and the GPU will drop from 30% usage to 1%, causing frames to drop from 60fps to 1-5fps, causing the network to drop and sometimes causing a crash, which then requires a hard shutdown. Another symptom is that the entire keyboard and right side next to touchpad are scorching (can't hold my fingers on it for more than a few seconds) I believe the hardware failure may have damaged something related to the vrm? These issues when brought up to tech support, became frustrating, as they wanted me to repeatedly uninstall and reinstall drivers (which I had done to excess, along with multiple reinstalls of windows). Am I right to think the hardware may be damaged, or could this be an issue that just magically appeared, but is as designed? As well, if you think it is a hardware defect as I do, how the hell do you get someone at Dell to listen, rather than ask you to pay for "software support" or argue with you about the validity of temperature management software?
Any help would be appreciated, as this laptop was bought for my son's outdoor movie and game night for his birthday, this weekend, any help would be appreciated.
