demonofelru
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First of all they don’t, they said he could go to an AASP if they had the parts they could repair. Apple themselves don’t make most of the parts, and anyone can make a third party part like OWC does for some SSDs. If you have a further source verifying what you said please post though. Second according to them, they aren’t refusing repair, as much as stating the parts aren’t available. I think that is shady, and call shenanigans, but even if your interpretation of the law is correct which I highly doubt it wouldn’t matter. By your example, which I have found no evidence that it is true with Ford, they could say they don’t have the part, and feel free to look for a mechanic that might have it. In this example that’s exactly what Apple did. Again I’m not saying Apple are being angels here. They are being stubborn at best. I just very much doubt there is any legal recourse like many internet lawyers have sprung up to argue.
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AFAIK They are not showing any bias though. From the explanation given they argue they just don’t have the parts. For what it’s worth I call shenanigans, but that’s what they argue, or did at the moment of filming. Also again this is Canada, but as far as the US is concerned I believe you are absolutely allowed to deny service to anyone as long as you are not doing to on grounds of discriminating due to a protected class/type. Once more IANAL, but that is my thoughts, do you have a reference on what you said for the US or Canada? If so first he would have to prove that they are lying about the parts, then try that angle.
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IANAL, but I SERIOUSLY doubt that would apply here. They are hardly in any way close to getting a monopoly on desktop computers. Like I said, there may very well be a law, or an interpretation of a law that could be argued but the one you said was certainly not it, and I thank you for admitting that. For what it’s worth, I wouldn’t mind seeing a law preventing this explicitly, it is a frustrating thing to experience, no doubt, and Apple ARE being petty as I’ve stated many times. I wish you would have actually read it before accusing me of not reading it though. I will happily give you credit if you find one, and apologize, even though I admitted there may very well be one already, I just don’t know of one.
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Still waiting...
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I edited my previous post, but I’m linking the law, show me where it says that. You tell me to read the law, I have, now you. edit: Like I said, there MAY be legal standing, but the law you referenced isn’t it.
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I did, it doesn’t say a company is required to repair, or make available an option to repair a product that is broken. There may be a law, that explicitly says that, or an argument on why this might be illegal, but that is not it. edit: Show me where it says what you seem to think it does.
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I have seen many people stating this. That covers warranties, this is no longer a warranty issue. That covers you being able to use a third party/third party products to repair a product and as long as it can’t be proven it was the third party product that caused the damage they can’t refuse warranty solely because of that.
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That’s still a poor analogy. It wasn’t damaged in a freak accident that could happen to anybody. They serviced very explicitly non-user serviceable parts and messed up in the process. It would be like a dealership telling you don’t replace your headlights, they’re not an easy thing to replace by normal people. If you replace them and break something they are not liable. Now i get that when you would come back and say, “look I know I messed up, how much to fix what I did?” And they say, “no we can’t help you at all.”being frustrated. I don’t buy Apple just doesn’t have the parts, and they are being petty. I just think both sides are being very petty. Again those analogies are only telling a slanted side towards his view though. The reality is much more nuanced, it’s not a rock hitting the car while in normal use. His motherboard didn’t fry, or whatever failure/failures due to just using it like your analogy.
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Honestly this is not the big deal you are making it out to be. Your car analogy is horrible, you didn't drop it coming out of the store, you opened it and broke it. Try buying a new car messing with the alternator breaking it, then asking for a repair, you will likely encounter the same exact scenario. This is a VERY common thing with new cars, your analogy is just making Apple's argument stronger, despite you using a faulty analogy in your favor. That being said, yeah it doesn't look great, and I can understand the frustration, but you come off privileged as well. The thinly veiled threat at the end hoping Apple sees this and bends to you to avoid bad PR is annoying. You've shown in previous videos that you like to use your name to get special treatment, makes you look super privileged. I believe it was some kickfarted episode or something with you saying "Listen, I didn't want to play this card, but I have a huge tech channel that would look bad if you don't fix this for me." C'mon man get over yourself, buy a new one, wait hoping it can be fixed, or vote with your wallet and write off Apple products. In conclusion, I agree it's annoying as hell, and I would be frustrated as well. IMO they should offer a new/refurbished one at what they would say the cost of repair would be, and make you surrender your old one. Both sides are being petty IMO.
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Cheapest I found was the RocketRAID 2642 about 40 USD shipped with cables, well found some really old ones that didn't support 2TB+ but obviously wouldn't work. I would probably get a $100+ one anyway would be nice to use a mini sas to 4 SATA and move the ones from my enclosure internally anyway so thanks for the link.
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Yeah it is most certainly fishy I can't think of a single legitimate reason a warranty drive should come, does WD even allow the drive to be shipped to someone else besides the person RMAing the drive? It definately is a warranty swap it says so right on the packing slip included like I said direct from WDs warranty warehouse.
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In general I'd agree but I've actually had incredible luck with second hand drives on eBay, my first bought hard drive ever is still ticking that I got from there some 10 years ago, I had my max bid at $92 and didn't expect to win in figured I'd give it a shot. Anyway contacted the seller and they said yeah sorry, they don't have that item it was a mistake and could only offer a refund. I asked if since it was their fault if they would pay return shipping nut no response to that yet. If not I found a HBA for $40 shipped that would include the cable, I'm actually not too worried about the reliability of it since like I said before it cam direct from WD. I obviously can't check S.M.A.R.T values since I have no way to connect it but the manufacture date is August 2013 and has some 4 years left on the warranty so that's a good sign as well. I also might just resell it on eBay since I could probably get at least $150 for it so make a few bucks but $50 isn't that worth it to me since I hate the hassle of selling on eBay. Either way thanks all for your help I guess I'll update the thread when I figure it out.
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Thanks for the super quick response what confuses me if there seems to be like 18 different connectors it seems the actual drive is a SFF-8482 it looks like that controller uses mini SAS or SFF-8087? So I would need a SFF-8087 to SFF-8482 cable and I could maybe get a SFF-8087 to 4 SATA connector if I wanted? Also yeah the whole transaction was extremely suspect the seller was very adamant about one item per eBay ID, and the package came direct from WD and looked like it was a warranty replacement maybe a advanced RMA. It could be all legit but it is weird.
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Bit of a weird problem I have here, so please bear with me. Will try to make it short, basically I recently won this eBay auction http://www.ebay.com/itm/151239690569?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649. I was happy it was a very good drive for the price, I got the package and opened it up to my surprise it was a 4TB RE Drive. I thought great even better for the price, took it out and notices it was the SAS version of the WD RE4 . I don't have a compatible RAID card to use this, but since it was such a good price I was wondering if it might be better just to get a cheap RAID card that supports SAS instead of filing a SNAD claim with eBay and paying for return shipping, I have contacted the seller but no response yet. Anyway if I am required to return it could I just instead get a RAID card such as this http://www.ebay.com/itm/HighPoint-RocketRAID-2642-LF-SAS-4CH-SATA-PCI-e-RAID-Controller-Host-Adapter-HBA-/131131090969?pt=US_Computer_Disk_Controllers_RAID_Cards&hash=item1e8805a819, and connect the drive with something like this http://www.siig.com/sff-8482-to-sata-cable-with-lp4-power.html? Thanks in advance for any help, I feel I'm relatively techy but know very little about more enterprise things like SAS or Fibre Channel etc, so sorry if I didn't give enough info.
