So i have had my laptop in service a week ago and when i got it back the first thing i noticed when trying to turn it on was, that the pre-boot check showed an error saying that the system cannot verify the wattage of the power adapter pluged into the computer and that it may not charge properly...when i just skipped the message and the windows booted it was behaving quite normal no throttling or any problem whatsoever occured but still i was a bit worried so i tried to find out what was the cause of that error and i discovered that these di*kheads working on my laptop sent me an adapter that had the same connector and wattage but the manufacturer claims on his site that the laptop and adapter are not compatible...fast forward a week and the first real problem occured...plugged the laptop was throttling as hell (destiny 2 before 60 fps capped but never went above 70 degrees and now it always jumps around 45-55 fps)...so i started digging in my pc and found out that it showed "pluged in, not charging"...in XTU i had constan current limit throttling, TDP never went above 15W(!) and clockspeeds were even below the base clock of the processor
If anyone can help me with this issue i would be very happy...i already called the guys at the service company and they agreed to send me a new adapter but until then i cant really be this way...i really need to be able to use my computer for work and i cant afford to just wait for the new adapter
Attached file: Screenshot of XTU graph during stress test
My Laptop:
Dell G5 5578
Intel Core i7-8750H
Nvidia GeForce 1060 max-q
16GB(2x8GB) Ram