I did the same dman. I signed up with shadowtech because of Linus's review
Shadow Tech is complete trash horrid. and I will never go by a Linus review again.
First off, IF on the weekend you can actually gain access to a graphics card to even start up your Shadow, It will lag/freeze
Weekdays can be alright sometimes.
I asked them to cancel after having service for less then 3 weeks, did not yell/swear at them remained friendly. I asked them twice they never gave an actual answer if they would cancel my account, then my account was deactivated on there website, thought cool problem must of been resolved... Then the billed me again. then the account was activated again, Still having the same problems. Shadow Tech is a complete nightmare. complete trash. Avoid them like the plague