Beerbuddy

They aren't a tech company. They are a media company and I'd bet at this point merchandise sales account for a significant % of their revenue. They have staff dedicated to the store. I'd get it if they were selling merch out of their garage but at this point I would have to thought they would have the process ironed out. I get that problems happen and I'm fine with that. But their communication has been atrocious and it should not take over a month to sort these kinds of problems out. If their shipping company is refusing to send return labels, they could very easily go on USPS and create one themselves. It takes minutes. But it's even more concerning the people above have evidence that their bags have been delivered and they still aren't able to get a refund after a month. Maybe I shouldn't even bother. Just sucks now that I'm not going to get a refund nor a coupon. Edit: As of March 27th, my issue has been resolved. I would not hesitate to make another purchase in the future based on this experience.

That's brutal. I just wanted to upgrade to the leather one . Kind of annoying seeing how bad things are with the store right now and then Linus goes and pulls a stunt with the "write off t-shirt" that did nothing but hammer the store with hundreds of unprofitable orders.

I have been trying to return the backpack for over a month now. Initiated the process and never received anything after the initial instructions. I have sent an email asking for an update weekly trying to move the process forward but have had no luck other than a couple responses blaming a third party service. With all due respect, I have been a customer for years. The first order I made I ordered 2 desk pads. Shipping took long and it only contained 1 desk pad. Support took weeks to acknowledge send the second one. I wrote that off as no big deal as LTT was experiencing exponential growth at the time and I figured it was just growing pains. The second negative experience I had with LTT Store was the screwdriver. I received shipping tracking info that just sat idle for a whole month before it finally showed movement. This time I'm trying to return the backpack and have been given the runaround (or what it feels like) for a month. I have no reason to think you guys have nefarious intentions... But blaming the third party services is getting old. If every shipment has issues, maybe consider switching to another service provider? Edit: it was actually the backpack that took a month to move after shipped. I knew it was one or both of them but I just looked at my comment history here and yea it was a big issue with the backpacks lol. I don't remember if I had any issues with the screwdriver shipping.

Yea this is exactly what I'm looking for. Except with decent components that don't break the next day . And I don't have to go under the desk, can just go under my desk mat.

I have the Logitech G915 wireless keyboard. My whole setup can be wireless, but only until it needs to charge. So I was thinking there has to be some kind of Micro USB to wireless adapter jawn I can get and then keep one of those wireless charging mats hidden under my desk pad. I checked and both of the necessary components exist but wanted to check here if anyone has done similar and if any one has reliable components they'd recommend since imo it's impossible to trust Amazon reviews anymore.

Finally received mine. And it is glorious.

That's fair. I have been out of that business since 2018. That's a shame that it's gone that down hill.

You guys should look into a way to use USPS for shipping. I was in that space for years shipping hundreds of packages per month and USPS was far superior in terms of reliability and quick shipping than UPS and FedEx. Especially with international packages. They were also much cheaper in most cases.

After 8 days. Mine shows it's moved a whopping 3 hours away to Tacoma Washington. Big progress!

Well first off... Because I wanted a bag asap... Not in 6 months from now. Second, while my feedback might seem unwarranted to you. IMO, it's better people like me and other loyal LTT viewers keep Linus, Nick and team honest about their business practices than average viewers that would likely just do a chargeback or leave negative reviews and trash the company when things go wrong. Feedback from the community is a great way for them to know the areas where they need to improve. It's obvious that they are seeing some extreme growing pains and need to make improvements multiple parts of the fulfilment process. The fact that it's been 7 days since my order shipped and there is still no update to my tracking info is pretty bad. Maybe they should consider a different service?

Interesting. But nope mine still says the same in the app lol.

How long after your order was shipped did UPS update with an estimated delivery date? Mine still says "The delivery date will be provided as soon as possible."

Yea Idk. Support replied to my email stating it was shipped "from the warehouse" on the 13th.

I contacted UPS for proof that my package was on the way. They sent me photo proof: Sorry Nick. IDK what kind of shipping service you guys are using. But it's been almost a week and there hasn't even been an update stating that my package has even left Vancouver yet.

Sir, I'm going to need you to get on your bicycle and hand deliver my package. That's all that I ask. Only a few states away in Pennsylvania. Thanks.

4 Days later mine still says the same lol. I'm convinced they only printed my label to mark it as shipped to shut me up.

My early-mid wave 1 order was apparently shipped on the 13th. Yet still no update on the tracking indicating that it's actually left the warehouse.

Hard to tell. The image appears to show in transit with UPS however the tracking events suggest only the data has been received. UPS only states that the label has been created.

I purchased about an hour before you. Received a notification that mine shipped late on the 13th. However, I did send them an email on the 12th about it. They never replied, but it ended up being marked as shipped. So idk.

I understand growing pains. But this is pretty annoying considering they've had extra months to figure out the logistics. Preprinting labels is asking for problems. If you simply misplace or accidentally lose a stack, it's very difficult to audit.

Seems like they started at the wrong end of the log. NBD just don't want to miss the window and get stuck waiting 3 more months for the next delivery lol.

Did your order require a partial refund for shipping charged for the stickers? I wonder if those refunds caused a problem?

Order number 332345 order placed 7:30PM EST Aug 3rd. still haven't received shipping.

I would like to assemble a team to go to the port and retrieve the backpacks.

Wave 1 by September 20th and Wave 2 by October 10th. I'm assuming depending where within the wave you purchased the earlier you will receive it.