Airbornchaos

Newegg customer service has burned me for the last time. At the end of May, I bought a set of Samsung Galaxy Buds Plus on NewEgg. I hadn't been there for almost 2 years. Back then, I ordered a new PSU, and they shipped me a Bluetooth/WiFi card. While my PSU probably went to the person that ordered the card. It was a simple error that I never got corrected, because they wanted me to return PSU, that I didn't have, and repurchase it. But they had the Samsung Buds in red, while everyone else was sold out of that color. And it was a gift for my wife. Skip ahead a month, 33 days to be precise, and the left bud stopped working. I contact Samsung for support, and they walked me through all the troubleshooting, and decided they would need to be repaired. While going through the warranty process, I gave them the serial number and was told that the product I bought was not intended for the North American market, It was what Samsung US calls an International Version, intended to be sold in the E.U. They seem to be functionally identical, but they do not have a warranty in the U.S. There was no mention of this on the Newegg listing. I immediately tried to return them to Newegg, only to find the return period is 30 days. Here's where Newegg's customer service, again, takes a bad situation and makes it worse. I contacted them with their chat function, the person there said they would need to contact their "warranty team,' and get back to me in 3 to 5 business days. A week later, no response, so I make a phone call. This person emails me a form to fill out, asking different information than I gave before, and said she would get back to me in 3 to 5 business days. Nine days later, no response. Make another call, told to send a followup email so the agent I was working with could respond. I sent 3 of these follow up emails, each 7 days apart. Today I got a response... Mastercard reversed the charge after 10 minutes and a copy of the email chain. Congratulations Newegg, you lost a customer and didn't even get to keep my money this time.

Thanks. I remember the Secret (Shopper) Agent Janice series, but I didn't remember the earlier Best Buy.

Anyone happen to have a link to the previous video he mentioned? Where Janice was almost sold a computer w/o a graphics card?

In the last WAN Show, Linus mentioned that he pays attention to who makes their merch and what kind of standards and practices they follow. I like that. I'm looking for a company who can manufacture some custom printed tee-shirts or sweatshirts for a small, non-profit, youth charity, And we want to hire conscientious businesses. I understand I'm likely not able to meet their minimum purchase, but I would like to at least inquire.