So I've been trying to setup internet timers for my parents, they want the young ones to have restricted internet access on their tablets at certain times of the day/night, and they own their own Arris Surfboard modem. I immediately went to the router's own settings via the 10.0.0.1 address in the browser and when I went to go look at it I got this message in the screenshot:
I clicked on the link and it brought me to Xfinity xFi, which is like an app that allows you to set timers and stuff like that via a smartphone app, the only problem is, is when I downloaded the app it said it couldn't work with my modem and to call Comcast. So I did, and to my surprise they couldn't even help me, telling me that if it's not a Xfinity modem that I'm renting from them, I can't set parental controls via their xFi app. They also said that if it was my own modem, that I would have to do it via the Arris Surfboard's software suite which as you can see, tells me to do it via Xfinity's app!!! This is very confusing and I was thinking maybe there might be a way to potentially restore the parental controls to the router? Any help would be appreciated, this is pretty freaking confusing.