PrismSync

Yeah... it's fair to ask for an invoice in this case, but I'm hoping they should at least return me the 4 "not working" sticks if they are rejecting the warranty. Unlikely to happen though, given they havent been replying me emails in more than a week...

Thanks for your reply Skipple! Yeah, I think it's clear to them that I sent 4, regardless of whether they admit they made a mistake. The invoice is referring to the original purchase invoice. I dont have it anymore because the amazon account I bought it with was registered with my high school email, and it's been decommissioned. I mean, at the very least, if they decline warranty due to missing invoice, they should send back the original 4 I returned, right? I cant even get them back now.

I'm not entirely sure if this post belongs to this subforum, but I'm really upset and maybe someone could give me some opinions on what's next. The story is quite simple: I sent back a set of 4 RAM sticks to GSkills for an RMA. I packed them with a piece of cardboard folded in a zig-zag way (see picture) - might have been an unwise move :' ) The staff member who opened the inbound package apparently only saw 2 sticks on one side, and threw away the other 2 with the package. They claimed that only 2 were received, and returned me 2 sticks, refusing to compensate for the other 2. They kept asking for invoices, and then no longer responded to my email at all. I'm lucky enough to have a picture of this package, and even a recording from my home security camera of the whole process when I packed it. They clearly show that I packed all 4 instead of only 2 RAM sticks in it. But this is no courtroom, and if they refuse, this evidence doesn't help. And...asking for an invoice is fair, but asking for it only when something went wrong on their end makes me feel differently. If they accepted the RAM request without an invoice and even returned 2 sticks to me, that means they approved the warranty eligibility. The authenticity of the ram sticks should have been easy to check. Invoice feels like an excuse to not compensate for the loss.

Hello guys! I've been watching LTT videos from both YouTube and Bilibili.com (because they have funny flying-subtitle thingy there), and this is my first post asking for help. I bought an Aero 15X right after it's in stock in Australia (which is actually before LTT made that video lol) After using it for about a month I'd say it's a nearly perfect laptop, until recently I encounter a super weird problem. The only USB port on the left works fine, but if I plug in a HUB on it, none of the HUB port would work; Whereas the two USB port (not including the type-c one) on the right only recognize storage devices! They work with flash drives, Portable HDDs and Portable SSD (M.2 with converter case), yet they don't work with any Mouse or Keyboard or Xbox one joystick or Steel series joystick, or any Smartphones(All of these I have mentioned are what I have tried). I've built more than 7 PCs and several laptops for myself and other people but this is the first time I encounter such problem, because normally the USB faulty on Laptop is normally caused by Power shortage, but Storage devices require higher voltage than Peripheral devices or Smartphones (date transfer).and weirdly an Arduino UNO board worked at both ports on the right???? I have tried to: Re-install all the drivers Install the drivers pack that came with the Laptop, I downloaded it from Gigabyte website Update the drivers Change cables Find different devices to test (3 different gaming mouses and 5 wireless mouse with USB transmitter/Receiver, 2 HDDs, 1 SSD, 4 Flash Drives, 1 iPhone and 3 Android Phones) Checked the USB Selective Suspend Settings, it is at "off" But none of the methods above worked. I am really confused, so can anyone tell me possible reasons of such problem and how can I fix it? There's no physical (visible) damage done to any of the port, but I've been shocked with static when I touch the keyboard for several times. Even if static is the case, shouldn't that reflect as the whole port not working rather than work with certain devices? Since it's so hard to believe the bug distinguishes device type into "Peripheral/Storage" (And why an Arduino works????), I doubt that the problem is probably related to some conflicts between USB? or Addresses are full? is there any way that I can confirm my guess? You guys might have seen much more problems than I do. ================================= My system info: Windows 10 1709 (OS 16299.125) family version, 64bit i7-7700HQ 16G DDR4 memory, 8*2 2400mhz 512G SM961 SSD (Operating system on it) 525G MX300 SSD GTX1070 with Max-Q BIOS Ver. FB01 (Newest version so far) ================================= Thank you guys so much, I'm going mad with this problem these days!!!!