Storm_Chaser

I'd like your opinions on this matter. It's unusual that I do this kind of thing but i've had such a bad experience so far that I have to post it. It all started on april 4th, 2018. I work as a tech repair shop and one of our good customers comes in with his gaming rig saying it's not turning on anymore. After a quick diagnostic we figure out that the problem is the GPU. His GPU was an Asus Strix-GTX980-DC2OC-4GD5 and it's still under warranty. So I organise the RMA and all that no problem there. after 2 weeks we get a different card with a different serial number (same model still), so everything is fine so far we put it back in the computer, boot it up, install the lastest driver and we then launch aida64 and Furmark to test the computer. We give the computer back to the customer. Back in august, the customer comes back with yet again the same problem. At this point I start finding this weird so I ask him questions on what he does with the machine and he tells me he just games with games from steam and a few other things. Nothing out the ordinary. So I set out to do another RMA and all goes well. It takes time but whatever. Back on my end I test the computer again and we decide to change the power supply for a new one just in case. we verify BIOS updates, drivers the lot. skip ahead to a month ago. Same customer, Same problem, same Graphics card model. Now I argue on the phone with Asus and I wait on hold for quite some time but I arrange to get a different card because its the third GTX 980 that's defective after a few months. I send the card and we wait. Going forward to yesterday. I receive the new card. A STRIX GTX 1070 8GB! WOW that's great! Install it in the computer, download latest driver and install. I adjust the resolution and reboot only to find myself back at 1024x768. I take a look in device manager and the card is detected as a generic card. I reinstall the driver again, reboot only to come back to device manager with the card detected with the right name but with a yellow warning and under properties it says: "Windows has stopped this peripheral as it is causing problems (code 43)". I Take the card out, install it in another good computer, same result. I am furious at ASUS and their service. I fought again for over an hour just to speak to a manager who said they have to wait 48 hours for an approval from corporate to choose if I can get a brand new card or will I get shipped another goddamn used/ refurbished card.

Hello everyone, I just joined and this is my first post. I am a computer technician but this problem is bugging me and I can't find a fix. A customer brought in their computer saying he was playing video games and at some point the computer crashed and the screen went black. I did some tests and the issue seems to be the GPU driver. The GPU is a Gigabyte GV-R787OC-2GD. and I tried every method to uninstall the driver and reinstall it but nothing works. His motherboard developped another issue, when I was in safe mode I tried plugging in an external hard drive in one of the usb ports but the whole computer froze and no more power to the keyboard or mouse, no lights nothing. so I took his gpu out of the system and put it in a test bench with a different hard drive in Windows 10 and the computer booted up normally and before installing the driver I remotely connected to the computer using fixme.it and now the screen on the test bench went black while installing he driver but on my work pc I have a video feed of the screen but the computer seems to have stop responding. It has been like this in the screenshot for the past 25 minutes or so and even ctrl alt delete doesn't do anything. Also on the Gigabyte website there are no drivers for Windows 10 for this GPU. I need help. Thanks in advance. Link to the drivers page : https://www.gigabyte.com/Graphics-Card/GV-R787OC-2GD#support-dl