Ok guys i will try to keep it as short as possible and i want to start off by apologizing for my english.
My sister just bought 200€ worth of clothes off a fake tommy hilfiger website.
Without posting the link i will try to describe it: it is a straight copy of the tommy design, it is not a secured website, chrome even tells me : Your connection to this site is not secured. They made it look exactly like the real deal.
At the checkout page, it is not trough a secured third party site, you straight enter the card details ( i imagine that is not a shop, someone takes the creditcard information and makes a real transaction)
She received a sms on her phone from the bank saying: You authorized the payment of 1663.48 CNY to ****
That is roughly 213€
In my opinion her creditcard details were stolen. When i told her that, she immediately called the bank and to my shock, they were not at all willing to listen, help, or in any way tell her what to do.
I am truly at a loss here, what is the right thing to do?