So I've been an Asus customer for years and rarely had a problem but I bought a PG258Q 240Hz monitor less than two months ago and a few days ago a pixel died in the top center of the screen. I know dead pixels happen, but I've never had one in the center of my damn screen before. It's pretty maddening. There's actually one more along the bezel too but I don't care about that one.
This is a premium product with a premium price. An ROG branded high end monitor targeting gamers, but they still only offer you the same warranty guarantee that they offer on their low end entry level productivity monitors.
I contacted Asus who told me that a monitor must have 5 or more dead pixels before they will warranty it. I explained to them that it isn't the number of dead pixels that matter so much as the location of those dead pixels. I wouldn't care if there were 10 if they were along the bezel edge but even one in the center should be unacceptable.
While the phone support was polite they flatly refused to help me. At one point they offered to let me RMA the monitor at my own shipping expense but told me that if it was just two dead pixels they would probably return it to me labelled as acceptable and nothing would change (also leaving me without a monitor, possibly for weeks, while the RMA was processed).
I'm very disappointed. I have an Asus 1080, an Asus motherboard, this monitor and my previous monitor were Asus, my router is Asus and that's not even including previous builds with Asus products, of which there have been many, I've been a loyal customer for over a decade.
$600 Premium ROG branded products shouldn't be sold with same warranty as a $150 productivity monitor and any monitor vendor should have a section of the warranty that specifies that the location of a dead pixel is relevant to its eligibility for an RMA.
Very disappointed. I wish it had happened during the first 30 days so I could just return it to retailer instead. 15 days past return policy.