RockTheHouse

I originally was going to mail the product back to XOTICPC, leaving a note explaining that by the time this product reached their hands I would have already charged back, and proceed to charge back after a week or so. Nobody loses except XOTICPC for trying to sell me a crappy laptop. My refund review date was 2 days late, yes, and that is my fault. However I provided ample evidence of a broken product and my warranty from XOTICPC being refused, they said themselves they were gonna just send it off to MSI at my expense. This isn't a used product, this is a brand new, un-used product that we're talking about here. A rather costly one at that. Also, my "happiness" has nothing to do with this, the fact is this laptop is literally a ticking time bomb that WILL fail at any time from its intended use. They failed to fix it, at my expense, upon sending it in twice, and sent me a "replacement" that gets just as hot as the first, under intended use. I bought this laptop because of the articles/blogs/videos I saw on this laptop, and that it would stay cooler under heavy load than it's competitor, the ACER Predator 300 that is similarly spec'd. It was also advertised to run cooler than what it actually does, so if you want to get technical this laptop does not meet its advertised performance. But as I figured there's nothing really to be done. I did email Jeff Bezos' executive team and I have received a response and am in communication, however even they said themselves I am now out of range of help. They advised me to next time make an A-Z claim and give as much information as I can, and am communicating with them about my issue with that. I made 3 of those, giving ample information, and all three were rejected because XOTIPC insisted they would eventually uphold their warranty, which was to receive the laptop, reapply thermal paste, check the fans, etc. and ensure this didn't happen again. All three times I did RMA they refused to have anything to do with it, even when asked by MSI. The take-away here is to avoid third-party sellers like XOTICPC, know return/refund policies by heart, and take what small companies like MSI say with a grain of salt, as they can be just as bad as XOTICPC as indicated by my OP. Thanks for the advice everybody and I appreciate it. I'll probably void the warranty (as the factory seal was already broken when I got the laptop) and just try to reapply thermal paste. Any suggestions on brand/spec of thermal paste to use? I don't need a ton of it, I'd like to have enough to at least do the CPU, and maybe even GPU.

I would personally go with a Dell G5, Alienware, or ASUS laptop. Dell G5: https://www.dell.com/en-us/shop/gaming-and-games/dell-g5-15-gaming-laptop/spd/g-series-15-5590-laptop/gn5590dmqus This laptop has everything you'd want, though it's only 8GBs versus 16GBs but that shouldn't be too much of an issue, plus it has Thunderbolt 3 for less than $1,200. Asus: They have a handful of laptops that all fit these requirements, though I have no personal experience with them. MSI: Whatever you do avoid these laptops at all cost. Extremely poor customer service in my experience and they love overheating. Now's a great time to get laptops, 10-series Intel CPUs and 30-series GTX Cards, on top of all the advancements AMD is making, plus Black Friday / Cyber Monday is around the corner, and prices will only drop more until Christmas.

My experiences with MSI are very poor, I suggest buying another system if it's just necessary. You could try to crack it open and reapply thermal paste as the above said, or clean things out if you're experienced enough. Personally I'd move on and buy a Dell or HP workstation laptop if you can.

Hello! I'm relatively new to the LTT forums but have been a fan for years. I'm unsure as to whether this is the appropriate place to ask for help on this subject, and if this is the wrong forum please let me know and I'll do as I need to fix the issue. February of 2019 I bought an MSI GP63 (GTX 1060 6GB, i7-8750h) from a third party seller, XOTICPC, for $1,205 USD. I purchased it through XOTICPC as they had it for cheaper and even provided some free peripherals. Bought on Amazon, had the laptop for right at 30 days when I discovered a severe issue. The keys were becoming so hot it was nearly unbearable to use. I began monitoring the CPU and GPU utilization and temperatures, and I discovered while my GPU was never spiking over 78c, my CPU was CONSTANTLY sitting above 90c. Did not matter what game I played (Dying Light, SWBF2, CSGO, LoL, and more) or what app I had running (Office Products, Steam, Chrome, etc.), I would either have consistent 90c or above temps, or I would fluctuate above 90c for a short period of time. 1) I contacted XOTICPC asking for a return label and a refund, however I was told that because I was beyond the 30 days (day 32 of 30), I would not be able to receive a refund, and that I would have to pay for shipping to them for "warranty repair", who would then forward the laptop to MSI. I argued with them and Amazon about the issue, but they both were extremely firm on the 30 day return policy despite my issue coming up before the deadline. I paid for shipping to XOTICPC via UPS and was without the laptop for about a month. 2) Received it back and within the first 5 minutes I was able to replicate the same symptoms as before and immediately contacted XOTICPC. They refused to service me and insisted I speak to an MSI rep. Upon speaking to said rep and XOTICPC rep, I was nearly forced to pay shipping a second time, but I insisted since MSI and/or XOTICPC did not fix the issue as they promised, they should pay. MSI thankfully stepped up and paid for the shipping a second time, and I went just under a month without the laptop. 3) Received the laptop the second time and again was able to replicate the issues. I made sure that this problem was not due to my room's temperatures or poor ventilation, and after several tests varying from resting the laptop straight on the desk, to two different laptop stands, to propping the rear end off the table, to even using the cooling pad provided in the original purchase as a peripheral, the problem remained. I attempted to undervolt to no avail, I reconfigured fan curves, adjusted Windows power settings, etc. 90c or higher temps were still the norm, even at idle sometimes. I contacted MSI yet again, and had two different reps insist that they were not held liable for this product anymore, and that whatever was going on was either a user-error, or "is something you're purposely causing to get a free laptop or something". XOTICPC at this point refused to take any calls or emails from me, and thus I contacted the BBB. 4) I first contacted the BBB concerning MSI, then shortly after concerning XOTICPC. Was paired with a manager at MSI and I had a couple videos, pictures, detailed instructions on how to replicate every issue, etc. He insisted nothing was wrong with the laptop, but to humor me and to have this case ended as quickly (and as painlessly for MSI) as possible, he allowed me to send the laptop and evidence in to him personally. Upon him receiving the laptop, the issue persisted and he was able to replicate every issue. He ultimately replaced the GP63 with a GE63 Raider RGB edition. Upon receiving it, the issue persisted yet again, however MSI and my contact ignored all followup emails (including one where they failed to return an aftermarket SSD that XOTICPC installed despite insuring me they would include it in the packaging). The BBB was given no comment by MSI and they closed their side of the case, forcing me to close mine as "unsatisfactory/problem not solved". I also received the laptop with its "Factory Void" seal purposely broken. I have no way of proving this as I didn't take a video or picture of the unboxing, so I have no idea what this means for me. 5) Shortly after this, XOTICPC responded to BBB and insisted I was flat-out lying about this entire situation, and that I was malicious in causing laptops to overheat, on purpose, and that them forcing me to pay shipping originally was an error on MY part, that I REFUSED any sort of shipping label that was (not) provided by MSI or XOTICPC. I replied with a screenshot of both XOTICPC's warranty service and multiple emails stating that I was required to pay shipping the first time. Upon receiving this, XOTICPC refused to continue contact with the BBB and again the case was closed. 6) As I am a college student working part time, this laptop was a huge deal for me, a massive purchase. I want my investments to last, and to not have such insane issues such as this. Today playing R6S in a cold room by a ventilated window, vent, fan, I was consistently hitting 99-101c temps. This is what's prompted this post, as no computer should run in the 90c ever, not to mention over prolonged periods of time. While I had the GE63, a co worker of mine tested his HP Omen laptop with a 1050ti and the same i7-8750h on the same games/benchmarks I did and his CPU never went above 80c. I'm sorry for such a long story. If I need to rephrase anything or break it down more (adding more details, dates, etc.) please let me know. My question in relation to all this is: What are my options for this laptop? Do I attempt communication with XOTICPC and/or MSI, BBB again? Do I forget about them and try to fix this myself? I'm willing to try anything the community can suggest, as I must have a laptop for college, and due to my current IRL situation this laptop is my only way of playing video games. It also angers me so much to know that shady companies like XOTICPC, and even MSI, can get away with ripping off their customers, so I'd also like some advice on how to handle situations like this in the future. Needless to say I will never again purchase a product from MSI or XOTICPC, and will think twice before purchasing something as significant as a laptop from Amazon, especially not knowing the return and warranty process/steps by heart.

I personally use Sennheiser 280 Pro, and they're wonderful. Music teacher recommended these to me, and I've had them almost 2 years and they still have no problems. Pretty cheap as well; While they are ~$100.00 right now, just watch the prices on Amazon. I was able to get my pair for $70, and I've seen it hit $60 ish on sales. Only problem I see is size. I have the adjustable length of the arms for the headphones themselves set to 2 notches, and it's fine for me. Not sure how your sister would like them, though.