So I recently bought an Xbox Wireless Adapter but I'm having some issues with it. When I plug it in it does work. However when my PC goes to sleep and I turn the PC back on again, the adapter stops working completely. Pulling it out and plugging it back in again does fix it, but that's very annoying since it's plugged into the back of my PC, under the desk.
I've been looking for hours online and I can find several other people with this problem, however sadly no fixes.
What I already tried:
Going to properties in Device manager and making sure 'allow the computer to turn off this device to save power' is turned off.
Going into the power settings and disabling USB selective suspend.
Uninstalling the device, restarting the computer, and plugging it in again so it installs 'fresh'
Check my BIOS setting for any power-related settings: ErP Ready is turned [off], so the PC shouldn't be powering devices down completely.
Tried different USB ports, I've tried both USB2 and USB3 ports.
Things I've noticed:
After waking up from sleep, when the device isn't working, device manager's device status still claims 'This device is working properly'. Some people online got a message here saying it wasn't functioning, but I don't have that problem.
Under the events log, there is an entry saying:
Device USB\VID_045E&PID_02E6\000000000 had a problem starting.
Driver Name: oem21.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: mt7612US
Lower Filters:
Upper Filters: xboxgip
Problem: 0x0
Problem Status: 0xC00000E5
Of note:
The Wireless Adapter is sold out everywhere, so I bought it on Amazon from a reseller, claiming it was 'used, great state'. It came in a plastic bag. It looks legit, but I suppose it's possible it's a counterfeit. I've had a counterfeit 360 wireless adapter in the past - but that one was never recognized by Windows, it showed as an unknown device, and I had to install the drivers manually. This one was immediately recognized by Windows as a Xbox Wireless Adapter and installed automatically, leading me to believe that it is genuine.
For reference my motherboard is a B450 GAMING PRO CARBON AC.