Hey Guys!
I am currently going through a rigorous process of trying to regain access to an outlook.com account for a client, and was wondering if anyone else out there has had experience with this. Long story short, had to reload a clients T550 ThinkPad, which we sold and installed MS Office 2013 Home & Business for them. Normally, we make a new outlook account, to tie the MS Office product to (unlike with 2010 and below where you would literally pop in the cd, enter your product key, and be on your way) instead of tying it to a pre-existing email address. The client never sees this email address, as it's mostly for our internal documentation. The problem is, it is not liking the password that I have on file. Normally the solution would be to reset the password, but since this account's SOLE reason of existence is to allow the Office product to be activated, we don't do much with those accounts. The password reset form can really only be filled out a quarter of the way (basic info like name, address, state, etc.) it also asks for billing info tied to acct, subject lines of previously sent emails, and other wacky email related stuff.
Does anyone have any insight on this? Obviously I don't expect anyone to be able to resolve my issue since it's entirely in Microsoft's hands, just more or less looking for any recommendations of anyone else that may have the same kind of setup process to prevent this from happening again.
Thanks in advance,
Mike W.
LYNX Computer Technologies, Inc.
