..... I just ordered a h100i... I now regret it after this story... Corsair's water coolers are fantastic but customer support really sells me. I just bought my hard drives from Amazon instead of Newegg, while Newegg had it 10 dollars cheaper, because Amazon's return policy and my experience with them is so much better. I ordered a rubics cube a few months ago and I got energy pills. The sent me a full refund and it took a day to appear in my account.
I work customer support. Sometimes I feel like the company does well, other times not. I assume it is the same with all companies. Part of the Razer thing is definitely the loyalty. If someone calls in to where I work if they use us a lot (I can see everything they have ever done with us since 2008.) They get free stuff out the wahzoo. If someone calls in and they don't use us that much they get far less help. Not because we don't appreciate them but because a lot of them are trying to play the system to get free stuff.