I have investigated them to my personal satisfaction:
I took a look at their forums and found a number of posts by their customer service people. I have never ever seen such a flippant and disrespectful attitude towards a customer base as I saw there. They will not take a credit card. High value purchase, and they will not work with anything other than irreversible bitcoin transactions or bank drafts. And, orders can not be cancelled. They used to take credit cards and paypal, but I wonder (my personal speculation) if they got into so much trouble with customers filing complaints with their credit cards and PP that the CC companies and PP dropped them. Like I said, the reasoning is my personal speculation, but the fact remains that they used to take credit cards and paypal, but no longer do. Read the entire description of the Monarch. While the people here might (rightfully) think of mining as speculative, to me, their description clearly showed that they picture the simple purchase of their gear as speculative, not the mining itself. I was unable to find a single positive report on their delivery performance. Most reports were of undelivered product months after the promise date. I sent them an email about their current backlog on their Monarch. That was Sunday, January 12th. As of Wednesday, January 22, I have not gotten a reply.
There's 5. I think any two of those are damning. I was honestly hoping I would find better from them, but what I found was enough for me.
If you decide to give them a shot, come back and give use update.
Chad