I dont know. I got an email on the 28th from their head tech support person asking if I wanted to have the card sent back to me or recycled and I replied that I wanted it back. Havent heard anything. So today I asked them if it has been shipped out yet and they sent me the tracking for my 980ti that I did an rma on in november. Replied that it was not the correct card and that was the reply they gave me.