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ASUS Mobo RMA/Data question

So I'm RMAing my motherboard (ASUS x470-Prime) because of black screen issues, and on their site, it says this:

Quote

 

To prevent delays in processing your RMA, please remove all passwords (i.e. Operating System, BIOS).

**Recovering the operating system is required if there is a software and/or hardware related issues. ASUS is not responsible for any lost data or 3rd party software. Back up all your personal data prior to sending your unit in for RMA service.

 

Since I have to remove my OS/BIOS and pretty much format my Mobo, there's no way I can keep my data, is there? Obviously, I want to keep it, but if the problem happened to be software related and I just put the data back into the RMAed machine, wouldn't it just start malfunctioning again?

Before I RMA the mobo, should I try a reset of my PC? I don't want to lose data, but it seems like it's happening either way.

Also, I only care about reinstalling stuff like games that take a few hours to download, is there a way to save this stuff at least?

By the way, most of everything is stored by login, so I'm not losing anything important. I just don't want to sit through hours of downloading. Thanks!

Thoughts become things. What you hold in your mind, you will hold in your hand. 

Be happy for yourself.

My rig :) :

Spoiler

 

PCPartPicker Part List: https://pcpartpicker.com/list/tX4hWD

CPU: AMD - Ryzen 7 2700X 3.7 GHz 8-Core Processor  
Motherboard: Asus - Prime X470-Pro ATX AM4 Motherboard 
Memory: Corsair - Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3200 Memory 
Storage: Samsung - 860 Evo 500 GB 2.5" Solid State Drive   
Storage: Seagate - Barracuda 2 TB 3.5" 7200RPM Internal Hard Drive  
GPU: Gigabyte - GeForce GTX 1080 Ti 11 GB AORUS Video Card 
Case: Fractal Design - Meshify C ATX Mid Tower Case  
Power Supply: SeaSonic - FOCUS Plus Gold 650 W 80+ Gold Certified Fully Modular ATX Power Supply  

 

Operating System: Microsoft - Windows 10 Home OEM 64-bit  
Monitor: AOC - G2770PQU 27.0" 1920x1080 144 Hz Monitor 
Keyboard: Corsair - K70 RGB RAPIDFIRE Wired Gaming Keyboard 
Mouse: Corsair - Sabre RGB Wired Optical Mouse  
Custom: Beyerdynamic DT 770 PRO, 250 ohms 

 

 

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Why don't you back up your OS? Typically you can re-install an SSD/M.2 that has your OS saved on it with relative ease. Sometimes windows want a re-install sometimes it just wants you to re-enter your product key. I've had both results happen on different occasions but with stability issues having a fresh install of windows is recommended. So I would back up the OS and all your games that way you shouldn't have to reinstall any games. Also in my experience, there is not really an issue with removing your boot drive when sending in for an RMA. 

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9 minutes ago, Wolfgang393 said:

So I'm RMAing my motherboard (ASUS x470-Prime) because of black screen issues, and on their site, it says this:

Since I have to remove my OS/BIOS and pretty much format my Mobo, there's no way I can keep my data, is there? Obviously, I want to keep it, but if the problem happened to be software related and I just put the data back into the RMAed machine, wouldn't it just start malfunctioning again?

Before I RMA the mobo, should I try a reset of my PC? I don't want to lose data, but it seems like it's happening either way.

Also, I only care about reinstalling stuff like games that take a few hours to download, is there a way to save this stuff at least?

By the way, most of everything is stored by login, so I'm not losing anything important. I just don't want to sit through hours of downloading. Thanks!

If you're sending back just your motherboard then there isn't anything you need to do with anything else.  Just remove your drives and when the new motherboard arrives reinstall the drives.  If the problem persists after that then you will have to figure out which device you've reinstalled is causing your issue.  

 

If you have a BIOS profile you want to save then you can save it to a USB thumbdrive formatted in FAT32.  

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1 minute ago, nick name said:

If you're sending back just your motherboard then there isn't anything you need to do with anything else.  Just remove your drives and when the new motherboard arrives reinstall the drives.  If the problem persists after that then you will have to figure out which device you've reinstalled is causing your issue.  

 

If you have a BIOS profile you want to save then you can save it to a USB thumbdrive formatted in FAT32.  

There won't be any issue with data not working since the mobo is "new"? Or is it still my mobo just fixed? And yeah I've only had this pc for 2 weeks so I don't have anything specific I want to save.

Thoughts become things. What you hold in your mind, you will hold in your hand. 

Be happy for yourself.

My rig :) :

Spoiler

 

PCPartPicker Part List: https://pcpartpicker.com/list/tX4hWD

CPU: AMD - Ryzen 7 2700X 3.7 GHz 8-Core Processor  
Motherboard: Asus - Prime X470-Pro ATX AM4 Motherboard 
Memory: Corsair - Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3200 Memory 
Storage: Samsung - 860 Evo 500 GB 2.5" Solid State Drive   
Storage: Seagate - Barracuda 2 TB 3.5" 7200RPM Internal Hard Drive  
GPU: Gigabyte - GeForce GTX 1080 Ti 11 GB AORUS Video Card 
Case: Fractal Design - Meshify C ATX Mid Tower Case  
Power Supply: SeaSonic - FOCUS Plus Gold 650 W 80+ Gold Certified Fully Modular ATX Power Supply  

 

Operating System: Microsoft - Windows 10 Home OEM 64-bit  
Monitor: AOC - G2770PQU 27.0" 1920x1080 144 Hz Monitor 
Keyboard: Corsair - K70 RGB RAPIDFIRE Wired Gaming Keyboard 
Mouse: Corsair - Sabre RGB Wired Optical Mouse  
Custom: Beyerdynamic DT 770 PRO, 250 ohms 

 

 

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1 minute ago, Wolfgang393 said:

There won't be any issue with data not working since the mobo is "new"? Or is it still my mobo just fixed? And yeah I've only had this pc for 2 weeks so I don't have anything specific I want to save.

The only issue you may encounter is Windows activation, but I doubt that will be a problem when Windows recognizes all the other hardware.  If you do have a problem (highly unlikely) you will need to contact Microsoft to resolve it.  

 

All your other hardware will behave properly if they aren't the source of your current problem.  

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2 minutes ago, nick name said:

The only issue you may encounter is Windows activation, but I doubt that will be a problem when Windows recognizes all the other hardware.  If you do have a problem (highly unlikely) you will need to contact Microsoft to resolve it.  

 

All your other hardware will behave properly if they aren't the source of your current problem.  

Ok, thank you. The only other thing that I could think of that's causing problems like black screens would be my GPU, but I tried my old one and it had the same issue. So I blame the mobo.

Thoughts become things. What you hold in your mind, you will hold in your hand. 

Be happy for yourself.

My rig :) :

Spoiler

 

PCPartPicker Part List: https://pcpartpicker.com/list/tX4hWD

CPU: AMD - Ryzen 7 2700X 3.7 GHz 8-Core Processor  
Motherboard: Asus - Prime X470-Pro ATX AM4 Motherboard 
Memory: Corsair - Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3200 Memory 
Storage: Samsung - 860 Evo 500 GB 2.5" Solid State Drive   
Storage: Seagate - Barracuda 2 TB 3.5" 7200RPM Internal Hard Drive  
GPU: Gigabyte - GeForce GTX 1080 Ti 11 GB AORUS Video Card 
Case: Fractal Design - Meshify C ATX Mid Tower Case  
Power Supply: SeaSonic - FOCUS Plus Gold 650 W 80+ Gold Certified Fully Modular ATX Power Supply  

 

Operating System: Microsoft - Windows 10 Home OEM 64-bit  
Monitor: AOC - G2770PQU 27.0" 1920x1080 144 Hz Monitor 
Keyboard: Corsair - K70 RGB RAPIDFIRE Wired Gaming Keyboard 
Mouse: Corsair - Sabre RGB Wired Optical Mouse  
Custom: Beyerdynamic DT 770 PRO, 250 ohms 

 

 

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6 minutes ago, Wolfgang393 said:

Ok, thank you. The only other thing that I could think of that's causing problems like black screens would be my GPU, but I tried my old one and it had the same issue. So I blame the mobo.

Well hopefully it isn't your monitor.  

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20 minutes ago, nick name said:

Well hopefully it isn't your monitor.  

I don't think so. The issue causes my GPU lights to turn off (The fans stay on), plus random black screens/reboots are listed in ASUS's troubleshooting chat thing.

Any other ways to tell if it is my monitor causing the problem? I have a tv I could try the pc with. I might be able to snag another monitor.

EDIT: Also, when the black screen happens, I can still use the buttons/menus on my monitor. I don't think the display is messed up.

Thoughts become things. What you hold in your mind, you will hold in your hand. 

Be happy for yourself.

My rig :) :

Spoiler

 

PCPartPicker Part List: https://pcpartpicker.com/list/tX4hWD

CPU: AMD - Ryzen 7 2700X 3.7 GHz 8-Core Processor  
Motherboard: Asus - Prime X470-Pro ATX AM4 Motherboard 
Memory: Corsair - Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3200 Memory 
Storage: Samsung - 860 Evo 500 GB 2.5" Solid State Drive   
Storage: Seagate - Barracuda 2 TB 3.5" 7200RPM Internal Hard Drive  
GPU: Gigabyte - GeForce GTX 1080 Ti 11 GB AORUS Video Card 
Case: Fractal Design - Meshify C ATX Mid Tower Case  
Power Supply: SeaSonic - FOCUS Plus Gold 650 W 80+ Gold Certified Fully Modular ATX Power Supply  

 

Operating System: Microsoft - Windows 10 Home OEM 64-bit  
Monitor: AOC - G2770PQU 27.0" 1920x1080 144 Hz Monitor 
Keyboard: Corsair - K70 RGB RAPIDFIRE Wired Gaming Keyboard 
Mouse: Corsair - Sabre RGB Wired Optical Mouse  
Custom: Beyerdynamic DT 770 PRO, 250 ohms 

 

 

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34 minutes ago, Wolfgang393 said:

I don't think so. The issue causes my GPU lights to turn off (The fans stay on), plus random black screens/reboots are listed in ASUS's troubleshooting chat thing.

Any other ways to tell if it is my monitor causing the problem? I have a tv I could try the pc with. I might be able to snag another monitor.

EDIT: Also, when the black screen happens, I can still use the buttons/menus on my monitor. I don't think the display is messed up.

Perhaps the cable then?  But probably not if your GPU lights turn off.  I don't know where the power comes from for those so it may be a bad PCIe slot or perhaps if the power comes from the PSU it could be that cable or your PSU.  

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1 minute ago, nick name said:

Perhaps the cable then?  But probably not if your GPU lights turn off.  I don't know where the power comes from for those so it may be a bad PCIe slot or perhaps if the power comes from the PSU it could be that cable or your PSU.  

I don't think it's the PSU entirely. Everything else is working fine. I'll replace the cable. I thought of that before but didn't do it. If it is the PCIe, the mobo RMA will fix that. I will also pick up a new cable because I need one for something else as well.

Thoughts become things. What you hold in your mind, you will hold in your hand. 

Be happy for yourself.

My rig :) :

Spoiler

 

PCPartPicker Part List: https://pcpartpicker.com/list/tX4hWD

CPU: AMD - Ryzen 7 2700X 3.7 GHz 8-Core Processor  
Motherboard: Asus - Prime X470-Pro ATX AM4 Motherboard 
Memory: Corsair - Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3200 Memory 
Storage: Samsung - 860 Evo 500 GB 2.5" Solid State Drive   
Storage: Seagate - Barracuda 2 TB 3.5" 7200RPM Internal Hard Drive  
GPU: Gigabyte - GeForce GTX 1080 Ti 11 GB AORUS Video Card 
Case: Fractal Design - Meshify C ATX Mid Tower Case  
Power Supply: SeaSonic - FOCUS Plus Gold 650 W 80+ Gold Certified Fully Modular ATX Power Supply  

 

Operating System: Microsoft - Windows 10 Home OEM 64-bit  
Monitor: AOC - G2770PQU 27.0" 1920x1080 144 Hz Monitor 
Keyboard: Corsair - K70 RGB RAPIDFIRE Wired Gaming Keyboard 
Mouse: Corsair - Sabre RGB Wired Optical Mouse  
Custom: Beyerdynamic DT 770 PRO, 250 ohms 

 

 

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