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SeaSonic PSU rma ends with neglectful staff not sending CPU & pcie cables

Limey
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Hi everyone, i RMA'd my SeaSonic X 850 80+ Gold psu last 11/5/2018, got SeaSonic Platnium 860 80+ Platnium psu back, funny though... SeaSonic has guys that since they don't do their own testing and have others do it. The guys took 3 days from last wednesday they received my psu and thursdays they tested it till monday, saturday they're off apparently.

 

This tuesday, 11/17/2018, got a shipping and on seasonic's rma they said its still testing the psu while shipping? that was funny, right now i've checked it and it still says that but back to what had happened, they told me they shipped the same psu back apparently and by friday, which was yesterday i got a different psu with only the motherboard connectors only fit from my previous cables from the X series PSUs. I then thought, hmm... thats strange, tried to hook up my CPU cables and they don't fit, its like a 8 pin for my CPU cables and my PCIE cables are 12 pins... I first noticed, why wasn't my CPU cable going in, and figured there the holes are square rather than a close to circular shape with 5 sides and two of the top left pins do not have space between so the cable cannot be used.

I'm wondering how can SeaSonic's end have something like this happen. I really doubt this is the first time this has happened but i'm ticked off and probably wait 2 weeks for psu and cables total possibly.

 

Anyone go through something like this before, i've sent seasonic an email and they typically message back regardless weekend or weekday 24/7 but so far haven't heard a peep since i first sent in email 6 hrs ago. I hope they send me PCIE & CPU cables, i think the sata/ide/peripheral cables & mobo cables are same as my last psu though and thats all. I have one extra connection on the back of this psu on the right hand side that i didn't have before labeled "PCIE/CPU".

 

Waiting for SeaSonic to reply and half a day of no replies from them at the moment. To pay for two or three extra cables is too steep as that'll end up being probably $25-$60 depending on each cable from ensourced or cable mods and who knows how long that'll take and how long this supposed psu is supposed to last after being refurbed. If nothing is done about this, tempted on buying custom cables or buying a evga g3 850/1000 /p2 850?

 

Benefits of EVGA:

EVGA has cross shipping (less down time)

Psus made typically by superflower, seasonic, or FSP

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Not a clue, hes literally not replied so far and typically I've contacted him like 5-8 times since rma started... but no reply since I've gotten the psu and more downtime.

 

Re looking at my email I think every 2 days in between is a must before seasonic maybe will acknowledge or look at emails.

 

Still worried whether pinouts for mobo are different but since they just plug in no sweat I think they have that covered.

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Hello,

 

We have received your email and we have answered it. Our US office will check what PSU has been shipped to you and if any cables are required, then we will gladly ship them to you beginning of next week. Else, in North America, cross shipping in available on request, just to let you know.

 

Thank you and sorry for the inconvenience it may have caused.

Best Regards,

 

Edit: On weekend we try to answer all emails but due to limited manpower on this period of the week, it may take a bit more of time. We are sorry for this.

 

Thank you.

Best Regards,

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FAQ & Troubleshooting - RMA

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Okay, i made two replies because i didn't feel like my replies got through, one email and one forum based. You guys have Cross shipping? I thought it was diagnose whether psu was faulty, then send a new psu, 

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See, sometimes its just a question of tagging the right people.

 

You should get your cables quickly and use the new PSU again.

"Hell is full of good meanings, but Heaven is full of good works"

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