Hardened liquid metal causing bsod's?
5 minutes ago, skullbringer said:
Plot twist incoming!
BSOD's still happened after the TIM change with hydronaut. The last thing I had not yet tried was a BIOS update. The release notes listed 'microcode update', which gave me hope, since broken CPU "instruction handling" could explain the blue screens under light load.
And holy crap, YES, no BSOD has occured since!!
But wait, there is more!
Now I can no longer enter the BIOS. Tried everything: different gpu, onboard gpu, CMOS clear, unplugging drives and usb devices, removing all hardware, removing CMOS battery and draining the board of any power. Still hangs after the ROG has been displayed and Q code shows A9. In 5% of cases, I can actually enter the BIOS, but then it freezes after 2 keyboard inputs. Oh and also the onboard NIC now takes about 2 minutes in Windows to initialize, which is additional fun.
So I opened a support case with Asus (supposedly respond in 48 hours). Took 5 days for them to send me an answer and suggest removing all hardware, removing CMOS battery and draining the board of any power, even though I told them I already did that. Also they do not offer RMA and I was told that I should check with my etailer.
Then I wanted to read the Asus ROG RMA guide, but it is located in a forum, which you need to register for, but you cant, because the forum has a broken captcha on the registration site.
GJ Asus, what a great customer support experience.
Get the requested information and submit it here
Ok I just called Asus. I got some information for you. First Warranties on motherboards are 3 years. Second it is there policy to refer all new purchases (under 14 days) back to the retailer as the replacement would be much quicker than the RMA process as it takes 7-10 business days. That being said you need to call back and let them know you want this to be processed for RMA immediately as your motherboard is more than 14 days old.
I also had a hardtime getting any warranty information for motherboards and this is why I called. I also took the opportunity to inform them that the information should be easily accessible and it isn't. Anyways I hope this information can help you get this resolved.
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