And now I don't understand humans.....

[Galion]

Either I'm an alien or mankind has swallowed a stupid pill, yesterday evening 2 teens around my age came into the shop asking about cpus, I gave them the price and the specs of both Intel and Ryzen processors. 

Intel i7 8700K - $377.89

Ryzen 7 2700X - $297.89

Intel i9 9900K - $579.89 (waiting time 4weeks)

They talk among themselves and decide to :

Teen: I'll have the 8700k and and a msi z370 gaming plus please contact me when the 9900K is in stock and please reserve a asus tuf z390 Pro gaming

I tried to tell him to get the ryzen 2700x for better price to performance but no this is his reply. 

"Don't you know Intel has better chips then amd they run faster and cooler then amd, AMD is for budget builders who can't afford to to buy Intel *both boys laugh* if you have amd  you won't need a heater at home." 

And the fans of Intel have released the hounds, wow I know amd had some bad chips in the past but that was in the past, do ppl still see amd as heater chips still? 

Mr Linus mind making a video explaining that amd aren't heater chips anymore thanks

[Lady Fitzgerald]

Teens are neither human or ailen. They are a completely different life form.

[WereCat]

Just dont even bother, sell them whatever they want. It is pointless to argue.

[Void Master]

Stupid teens.

As I became an AMD fan this is insulting !

[r2724r16]

Hardcore Intel fanboys will continue to be fanboys, no matter what you tell them.

[LukeSavenije]

even as a user of both i feel insulted. I love intel, I love amd and I love Nvidia and I hope they make better and better chips. you shouldn't bother. and just to say, my amd 6410 runs 60 degrees at idle, and i'm fine with it. i don't think there is a supperior company. I think that you should compare two chips that are simular and what is the best cost/performence. it's nothing more then fanboying around. and upgrading a 8700k and a z370 gaming plus to a z390 with a 9900k is just stupid for the money (don't mind me, I just think it isn't worth it)

[MyName0602]

11 minutes ago, Galion said:

 

Intel i7 8700K - $377.89

Ryzen 7 2700X - $297.89

Intel i9 9900K - $579.89 (waiting time 4weeks)

 

If they are deciding to spend more money on intel chips then your shop gets the money.

[Galion]

2 minutes ago, r2724r16 said:

Hardcore Intel fanboys will continue to be fanboys, no matter what you tell them.

I used to be a Intel fan too but I don't go bad mouthing other cpus

4 minutes ago, WereCat said:

Just dont even bother, sell them whatever they want. It is pointless to argue.

I mean it's problems like these that amd gets a bad rep, I understand amd ysed to have hot products but they tried to improve and change

4 minutes ago, Lady Fitzgerald said:

Teens are neither human or ailen. They are a completely different life form.

Hmmm insects? 

[jiyeon]

14 minutes ago, Galion said:

Teen: I'll have the 8700k and and a msi z370 gaming plus please contact me when the 9900K is in stock and please reserve a asus tuf z390 Pro gaming

I tried to tell him to get the ryzen 2700x for better price to performance

But that was the teen's choice, it's their choice on what hardware they wanted.

[LukeSavenije]

4 minutes ago, Galion said:

Hmmm insects?

now this makes sense

[Galion]

2 minutes ago, LukeSavenije said:

now this makes sense

Hahaha I agree

[Lady Fitzgerald]

44 minutes ago, LukeSavenije said:

now this makes sense

That looks more like a reptile.

[Zando_]

If they're specifically meaning the R7 2700X, they're not wrong, it gets pretty toasty. But then on the Intel side as soon as you OC an 8600K or (I assume, never overclocked mine before I traded it away, but it hit 85C at stock on an H5 Universal) or 8700K they become space heaters as well. My 5GHz 8600K still hits 81C in stress tests on an NH-D15S and it's only a 6 core CPU.

[Guest]

I got b8ed. 

 

Also intel is better in many circumstances still. Mainly gaming. It’s not by much but who cares? If he wants intel why does it matter? They’re basically the same in the end anyway. 

[Galion]

26 minutes ago, fpo said:

I got b8ed. 

 

Also intel is better in many circumstances still. Mainly gaming. It’s not by much but who cares? If he wants intel why does it matter? They’re basically the same in the end anyway. 

Yea I know but isn't it.my job to let my customers know the best value for his money rather then letting him waste money. 

[Mira Yurizaki]

Unless a customer asks you for a recommendation, you give them what they want. Even if it's stupid. People generally don't like unsolicited advice.

 

(Unless of course said thing will cause grievous bodily harm to themselves or others)

[airdeano]

so as a customer service representative you laid out the pros and cons of each depicted item, right?

addressed their needs and concerns to tailor the choices to what is necessary and making a correct choice is proper (wasn't described in the OP)?

oh and then run to the forums so you can pronounce that your customers are idiots for not listening to you.

i'm sure the shop owner really understands (family owned if i recall) your need to punish them and call them out.

[Lathlaer]

To be fair I'd be mildly annoyed if I went to buy a CPU and the guy behind the counter wanted to push me the other stuff

 

I still remember the guy who sold me the 6950X who was surprised that I wanted it and was like "but you do realise that you have to buy expensive motherboard with that, right?". 

[D13H4RD]

Just sell it to him. Unless the customer asks for a recommendation, it's usually futile to attempt to convince them on a better alternative choice. 

 

Some people already have their conceptions solidly made up even though it may not be right anymore. 

[Galion]

16 minutes ago, airdeano said:

so as a customer service representative you laid out the pros and cons of each depicted item, right?

addressed their needs and concerns to tailor the choices to what is necessary and making a correct choice is proper (wasn't described in the OP)?

oh and then run to the forums so you can pronounce that your customers are idiots for not listening to you.

i'm sure the shop owner really understands (family owned if i recall) your need to punish them and call them out.

I don't mean to bad mouth them but I'm just hoping Mr Linus could make a video explaining the pros and cons to the 3 processors and explain that with the z370 he had he didn't have to spend the extra cash on the z390 since both chips are compatible on the z370 and z390

[Mira Yurizaki]

13 minutes ago, Galion said:

I don't mean to bad mouth them but I'm just hoping Mr Linus could make a video explaining the pros and cons to the 3 processors and explain that with the z370 he had he didn't have to spend the extra cash on the z390 since both chips are compatible on the z370 and z390

Older motherboards typically require firmware updates to support the new CPU. I don't see this being the exception. So while technically the Z370 is compatible with 9th generation chips, you would likely need a compatible CPU to update the firmware first.

 

Also again, unless the customer asked you for recommendations or your opinion, you don't give it. At most, you give them the objective facts and let them decide for themselves what they want.

[Jon Jon]

I think the bigger question you should have asked is if they are planning to try to return the 8700K and Z370 board for the 9900K and Z390.

 

Does your shop allow them to do that? I feel like that's what they are planning to do.

[Just Monika]

As someone who had their eye on the 9900K back when it was announced (but has since decided against buying), I knew the price to performance would be garbage compared to AMD's CPUs but it was something I didn't mind because money is something I can continue to earn and recover over time, but a CPU's maximum potential performance remains constant.

 

While it's true a lot of people still have the misconception of AMD CPUs being "space heaters" and Intel being the "cool, high performer", straight up telling people the truth won't be enough to convince them, especially when it's coming from someone trying to sell them a product. Once a customer has their mind set on something, trying to convince them to buy something else is similar to saying "we don't have this product you want, but here's an alternative, that's just as good!" Sure the alternative may be as good as (or better) than what they were looking to buy, but the customer won't be fully satisfied especially when hundreds of dollars are being spent.

 

There's always going to be a lingering sense of regret on the customer's part when they walk out of the store with something the store clerk convinced them to buy rather than what they had planned on buying (especially if they had previous biases against the alternative), and any problems they encounter with the alternative product (the AMD CPU in this case) will probably harden their previous bias against all future products from that brand.

 

A little rambling maybe, but what I'm trying to say is that while it's cool to give informational tidbits to customers so that they can make an informed purchase, in the end it's the customer's responsibility to decide whether or not to follow the advice they're given. So don't feel like you failed if you couldn't convince them on the merits of an AMD CPU.

[Underi]

I study ICT in college and every year we can order some parts VAT free (-24% from price) from one of the biggest computer part importers in Finland.

It's just a joke (for our class at least) that if you buy a ryzen you don't need a heater. Or that you're poor. I don't think those kids actually think that way.

I ordered myself the i5 8400 and a Z370 mobo. And yes, the board was a waste of money because obviously there will be a premium because it is a higher-end and overclockable board compared to other chipsets. Yet, I don't regret buying it. I don't regret choosing Intel over AMD. If the customers specifically want intel, you should just give them intel. That doesn't make them stupid. Let them buy their expensive processors and enjoy it. They clearly have the money to buy premium.

[kelvinhall05]

Eh, both manufacturers have their good chips and their bad ones. The Core 2 Duos and Quads and X58 chips were all great from Intel, while the Ryzen chips are incredible. On the other hand, the 7000 series from Intel is pretty much shit considering they effectively became obsolete in a few months after launch, while the FX chips were horrible.