AMAZON HAS THE BEST CUSTOMER SERVICE - SHARE YOUR STORY

[Lady Fitzgerald]

Jeannie: Their customer service agents are non-English speakers, idiots, bots, or a combination of two or more of these based on many of the moronic responses I got from them.

 

3 hours ago, Egg-Roll said:

This is true really anywhere for customer service with big companies (or what I've had to deal with)... That's why I only do online chats/email for CS, if a company refuses to do such service I simply stop using them or severely lessen my use of them.

Not necessarily. I've dealt with some large companies whose CS agents showed signes of intelligence. However, i was referring to both Amazon's live customer "service" agents and the ones on chat and email. They all are morons or poorly programmed bots!

[Egg-Roll]

2 hours ago, Lady Fitzgerald said:

Not necessarily. I've dealt with some large companies whose CS agents showed signes of intelligence. However, i was referring to both Amazon's live customer "service" agents and the ones on chat and email. They all are morons or poorly programmed bots!

I have too, but years ago. My old phone provider had a egyptian call center and they were literally better than anything available from anyone else at the time... Bell has a stupid automated robot who has gotten better, but is still too stupid.

 

Here's my conversation that I mentioned. (slightly modified)

 

Quote

Hello,
Here's a copy of the chat transcript you requested:

Initial Question: I want to send a tripod (the amazon basic 60") to someone in far far away but where they live deliveries don't have access. they'll be working every day starting tomorrow and won't be available for drop offs.

What shipping method are you using because I can't get it dropped off at a local depot for them to pick it up.

05:05 PM PDT Vicky(Amazon): Hello, my name is Vicky. I'm here to help you today.
05:06 PM PDT Vicky: Hello Egg-Roll 
05:07 PM PDT Vicky: Just to confirm have you placed the order?
05:07 PM PDT Egg-Roll: Not yet, because I don't want the shipment to be missed and returned
05:07 PM PDT Vicky: Could you please help me with the link of the item?
05:08 PM PDT Egg-Roll: Sure it is: https://www.amazon.ca/gp/product/B005KP473Q/
05:08 PM PDT Vicky: As I can see you can select 2 day shipping method to get this item delivered to them.
05:09 PM PDT Egg-Roll: they won't be at home, so when I selected one of the depots near them it gave a unable to ship error
05:10 PM PDT Vicky: Yes that option isn't available to all the postal codes Egg-Roll (some mucking around with options before contacting etc I could get it there but in a week+ needed it asap, something about specifically needed to be shipped from the BC warehouse...)
05:12 PM PDT Egg-Roll: I'm worried if it is shipped by any other shipper besides canada post they'll never get it due to not being home.
05:12 PM PDT Vicky: Just to confirm do you want us to use AMZL? 
05:14 PM PDT Egg-Roll: I prefer Canada post because the depot is next door. Also never knew you go that far away.
05:15 PM PDT Vicky: Okay, so I will add the canada post at the top of the preference list and do you want me to help them with some special instructions? 
05:16 PM PDT Egg-Roll: Nothing that comes to mine.
05:17 PM PDT Vicky: Sure, 
I have issued a $5 promotional credit for the item.The promotional certificate will automatically get applied to your future order which is sold and fulfilled by Amazon.
05:19 PM PDT Egg-Roll: Will I be able to ship to the depot now?
05:20 PM PDT Vicky: No Egg-Roll , I am sorry that can not happen as I mentioned that depot is not available for all the locations however you can select some other address.
05:21 PM PDT Egg-Roll: ok, by any chance would you know what shipper will be used? or is it based on when the item is picked and ready to leave the warehouse
05:24 PM PDT Vicky: As I mentioned I will add Canada post at the top so most probably they will be the one delivering it.
05:26 PM PDT Vicky: Just to confirm are we connected? (was talking to the person who needed the item)
05:27 PM PDT Egg-Roll: Ok thank you, could you tell me the second most likely?
05:27 PM PDT Vicky: Purolator 
05:28 PM PDT Vicky: Is there anything else I can assist you with today?
05:29 PM PDT Egg-Roll: No that's everything, thank you very much.
05:29 PM PDT Vicky: It was a pleasure to assist you with this. Thank you for contacting Amazon.com (uh, ok). We hope to see you again. Please click "End Chat" to close this window.

It got shipped by Puro but was luckily delivered minutes before they left... After re-reading the conversation it feels like a crapshoot in bot vs person... They were smart enough to know that the depot wouldn't accept it due to shipping choices but wasn't smart enough to figure out they didn't go to far far away via their AWZL...

[ItsMitch]

18 hours ago, Minibois said:

If you complain at Amazon about something petty, you get something back for it, lie free credit, stuff, refund, whatever.. this is why everyone is doing this in retail stores and making their job harder.

 

If you're a prime member, they'll literally treat you like fucking Bezos. 

[Lady Fitzgerald]

2 hours ago, SC2Mitch said:

If you're a prime member, they'll literally treat you like fucking Bezos. 

Surely you're joking!

[Andreas Lilja]

Full refund on Steam keys.

 

I bought a game whose MP servers were shut down a few days later. Keys were unused though.

 

But have had a few bad experiences wit their CS not reading my e-mails correctly.

[JOE_MATT]

On 8/22/2018 at 12:55 AM, Hi P said:

@JOE_MATT did that really happen?

Yea, I could not believe when he said that I can discard it however I want. Lol, I spend the money I got to buy a Lenovo X1 Carbon. #bless

[JOE_MATT]

On 8/22/2018 at 1:38 AM, Tarun10 said:

Really I'm surprised. Amazon I have to say does ship very well even in other developing countries like India. The number of items that are available for one day shipping is less but most of us don't really mind. If amazon says 4-7 day shipping I get it on the 3rd or 4th day which is great compared to other online retailers in India. I have got back refunds for numerous shitty products on the same or next day. Heck, once I needed a package urgently and the courier delivered it at 9:30 pm in the night on time. He said amazon tells couriers to make sure they deliver it at least 2-3 days before the due date.

In Canada, Amazon uses a shipping company called Intelcom: they work kinda like an Uber for package delivery. So sometimes they miss their one-day delivery deadline. And if you contact Amazon, they always send you another unit.

[Jtalk4456]

Quote

AMAZON HAS THE BEST CUSTOMER SERVICE

posts a discussion with a title leaving no room for opinion, just asking for validation of belief. 

Can we stop this nonsense? I like amazon too, but there is no point to this thread when it's just the OP forcing their opinion in all caps. These posts are becoming more and more common lately

[JOE_MATT]

On 8/22/2018 at 12:10 PM, Origami Cactus said:

My order was 2 weeks late, didn't even receive an apology

Interesting, I'm guessing you are not a prime member. Cause they are extremely nice to members.

[Jtalk4456]

2 minutes ago, JOE_MATT said:

Interesting, I'm guessing you are not a prime member. Cause they are extremely nice to members.

This would be a prime example of BAD customer service, why should paying customers be treated worse than those who pay more for extra discounts? you are just trying to make an echo chamber for your thoughts here and dismissing other opinions

[JOE_MATT]

10 minutes ago, Jtalk4456 said:

This would be a prime example of BAD customer service, why should paying customers be treated worse than those who pay more for extra discounts? you are just trying to make an echo chamber for your thoughts here and dismissing other opinions

I can see how not being a prime member could give you shitty CS. I should have said in the title *Prime members* but feel free to share you BAD story here as well.

[Lexa21]

Although they've removed my Kindle adds for free, I've had a pretty weird experience with their support recently.

 

I contacted them because I was unable to start my Free Twitch Prime Trial. The guy managed to help me with it after charging my card 1$ (for verification purposes?), but a few minutes later I noticed that my Amazon Prime free trial had been cancelled.  

 

When I wrote to the CS about that problem, the guy just said that my US Amazon Prime had been cancelled in order for my Twitch Prime (international?) Trial to be started (I still had around 20 days of Amazon Prime left). I was kinda confused about the fact that I wasn't even told that my Amazon Prime would be cancelled (what would have happened if I had actually paid for it?).

[Jtalk4456]

1 hour ago, JOE_MATT said:

I can see how not being a prime member could give you shitty CS.

why? Why should I have bad customer service when I'm still a paying customer? the idea that if you're not a extra paying member you don't get decent CS is ridiculous! Changing your title to prime members doesn't change that you are just putting up an echo chamber and dismissing bad experiences by ASSUMING they aren't a prime member which

1. you don't know

2. shouldn't matter to the experience anyways

[BuckGup]

I was selling a PSP on Amazon for $70 they lost it so I sent a recipe and got the full value of it for $189. Profit

[Lady Fitzgerald]

2 hours ago, valdyrgramr said:

Honestly, it depends on the agent.  They're not bots, but call center people giving scripted responses which isn't much better.  If they can't solve it they'll eventually let you talk to their manager who if they can't solve it will give you Jeff's company email, and he will read it yet he won't be the one responding it will be a representative who will actually do their best to fix the issue.  Jeff and those guys aren't bad, but the script reading guys aren't really that best.  Like if you're a prime member they will read the issue poorly, say thank you for being a prime member, say hello about 5 times, and read more scripted shit.  Sometimes they apologize and give you 5 buck promo credit.  If you have to go to Jeff for any issue they give you a gift card I had to go to Jeff 2 times and got a 25 buck amazon gift card the first time and 50 buck one the second time.  So, it's not as glamorous as some people are claiming.

Frankly, I cannot believe all the "agents" I've chatted and emailed with are human. Even if there is a language barrier, I simply cannot believe anyone can be so stupid as some of the responses I have received would indicate.

 

And how the heck did you manage to get connected to Bezos' staff (you don't really think it was "Bozo" who was responding?). I never was able to get the agent to transfer me to a supervisor when I asked for one. I would be told the supervisor was unavailable or I would be put on hold (more like ignore), then get disconnected.

[Chett_Manly]

Whenever I order food through Amazon Prime Now Restaurants (they really need a better name for that), and they forget an item or its very late, I'll call and they will refund the missing item, or the whole order, and even give me a $10 credit for the trouble.

[yolosnail]

Having had to return many, many items to Amazon (usually because of third party sellers using FBA, in fact I'm surprised I haven't been banned yet), I have to say I have never had a problem with Amazon customer services, in fact, I'd say that they're pretty much at the top of every company I have ever dealt with. 

 

I bought some bluetooth headphones from them and after nearly 2 years the bluetooth wouldn't connect to my phone anymore, so after about 10 minutes on the live chat I had a returns label to ship the item back. I spent another 30 minutes wrapping the headphones and taking them to a drop off point near me and within an hour of that I had the refund back into my Amazon gift card balance! In fact, with pretty much all of the returns I've made, I get the refund as soon as I drop the package off or it's collected by a courier instead of having to wait the usual 3-5 days for it to be delivered back to them which I think is brilliant, although I very much doubt people are not abusing it.

 

I bought a coffee grinder from Amazon and arrived with one of the two glass jars broken, I spoke via the live chat and explained that one of the glass jars had broken and they said I could just keep the item and have a full refund.

 

A couple years back I bought a Polar Express train set for my brother through Amazon Global so it was shipped from the US to the UK (which only took 3 days from ordering!), but after a couple weeks the sound stopped working. So I got in touch with Amazon (once again through the live chat) and they said that they were just going to send out another one with expedited delivery and no need to send the old one back (even though I think it cost about £150), and the replacement arrived in 2 days

 

So all in all, I buy pretty much everything from Amazon, even if I can get it cheaper elsewhere online because I know if there is a problem, I can have it sorted out straight away

[Tarun10]

On ‎8‎/‎22‎/‎2018 at 3:50 PM, Quadriplegic said:

Look at all the Amazon bots pretending to be real people!
/s

I shop where I can get best prices. 95% of time Amazon is not that place. And not to mention that UK/Germany Amazon doesn't always offer shipping.

Unfortunately, In India Amazon is the cheapest by far for most common things, local stores are overpriced. Flipkart is a competitor but amazon ends up being cheaper 90% of the time. For computer hardware however you might want to hunt up used cards that cost as much as the real MSRP in US or pay 150% the original MSRP on amazon.in Newegg is cheaper almost US pricing but they charge for shipping and variety for cases and other hardware is still limited.

[Tarun10]

On ‎8‎/‎22‎/‎2018 at 4:49 PM, Lady Fitzgerald said:

I'm constantlly amazed by the number of people claiming Amazon has the best customer service. Except for e-books, I stopped doing business with Amazon because of their lousy customer service a few years ago. Their customer service agents are non-English speakers, idiots, bots, or a combination of two or more of these based on many of the moronic responses I got from them.

 

I have received the wrong merchandise, sometimes repeatedly. Apparently, the people who put away and pick products don't bother to visually check products.

 

I have received numerous shipments that arrived broken because their packers (who are so half-arsed they must get twice the wear from a toilet seat) don't use adequate and/or appropriate dunnage when packing orders.

 

Amazon's own carrier is a joke that damages shipments, often misrouted them, resulting in late deliveries, and sometimes misdelivers them. My shipping address is a commercial address, a UPS store on the outside corner of a busy strip mall. One of their delivery drivers dropped a package after 8 PM at the door of the store, two hours after the store had closed. It was a miracle the package was still there in the morning when store employees opened up the store, although the package had been opened (I wound up sending both items in the package back for a refund because their pickers didn't know the difference between black and white on a fan for the second time in a row and the hole saw mandrel was defective). Unlike Newegg, who cheerfully agreed to not use DHL for my orders after DHL screwed up a couple deliveries and refused to respond to my inquiries when packages disappeared for a few days (I didn't even get an automated response), Amazon refused to never use their own carrier for my packages. That was the final straw for me.

 

I don't care that Amazon is quick to replace damaged products or quickly refund them. That in no way excuses repeated screw ups on Amazon's part when things should be done correctly in the first place.

Sometimes this happens with many different online retailers. I have received fake merchandise and I think amazon should do more thorough checks before letting sellers sell on their website. Same applies to couriers. In India I haven't had much shipping problems but I guess that is because the local courier companies already had very good services and turnaround times. India still relies a lot on mail so. 

On ‎8‎/‎22‎/‎2018 at 9:40 PM, Origami Cactus said:

All the damn LTT forum people must be celebrities or Amazon Bots, i havent seen service like that in europe.

 

My order was 2 weeks late, didn't even receive an apology.

 

I have stopped shopping from amazon, because the nearest amazon is like 1000km away, so even if the stuff is a bit cheaper than local, the shipping (both time and money) add up to it.

That is why i have stopped buying from amazon, and intead i buy from local shop. (free shipping, wait time is 2-5 days)

Yeah if you live far away from amazon it sucks to buy from there. Even living in a major city my deliveries take 5-6 days on most items but that is still much better than other sellers.

[Plank]

On Amazon Prime days I bought the Viewsonic XG2703GS (27“ WQHD 165HZ ips) from the warehousedeals for 380€. It was new! But the power cable was missing(would be like 4,50€) and the support offered me to refund 80€. So i got such a Monitor without Ips glow for 300€. I love Amazon 

[Xplo1t]

It's not always good but some experience are surprising.  Ordered a NZXT H700 and it arrived with the tempered glass panel shattered.  Not just a crack in the glass, but shards and dust particles inside the box.  Pretty much would rip your hands open if you tried to clean it up.  Also the tiny glass particles were in every crevice including the dust filters.

 

I called Amazon and explained the situation.  Also said that I could send it back, but not sure it's a good idea to ship broken glass that's likely to go everywhere.  Customer service took a few minutes, talked to a senior supervisor and came back and said to throw the entire thing in the trash and they would send out a new one.  

 

Of course, I've probably spent $50k if not more with Amazon over the years, but was nice to see.