[soleved],System doesn't post with both ram sticks

[Vlad Mihai]

So, this system worked perfectly fine for a year, but today i had a hardlock while streaming and after i restarted, the pc was using only 8 of my 16 gigs of ram. 

 

So system components: 

Intel i7 7700 3.5gHz

16 gigs of ram a predator hyper x ddr 4 two sticks, 3600Mhz

Gtx 1080 from gigabyte

Asus prime B250 plus motherboard

Two monitors. 

 

Steps that i tried:

Clearing c mos

Updating windows

Trying every stick in every socket, both of them worked and the system posted.

Trying both of them in other slots-both of times system didn't post. 

I dont't know if it's relevant, but after i reset the c mos, first start-up has a hick-up, but then it works normaly.

I hope i didn't make to manny gramar errors. 

Thank's for your help! 

 

 

 

[theblastman21]

Look in the instruction Manuel and see what is says. And does the motherboard support 3600Mhz ram? If not, you may have dead ram. Try contacting Hyper X and explain.

[Firewrath9]

2 minutes ago, theblastman21 said:

Look in the instruction Manuel and see what is says. And does the motherboard support 3600Mhz ram? If not, you may have dead ram. Try contacting Hyper X and explain.

He says the ram works individually, it might be a motherboard prob although i dont think so. RMA and try a new ram kit same with mobo.

[theblastman21]

11 minutes ago, Firewrath9 said:

He says the ram works individually, it might be a motherboard prob although i dont think so. RMA and try a new ram kit same with mobo.

I think the motherboard has a problem too.

[Firewrath9]

1 minute ago, theblastman21 said:

I think the motherboard has a problem too.

Yeah i said same with mobo indicating that OP should also RMA mobo.

[Vlad Mihai]

Looks like RMA isn't an option, the one year waranty expired literlaly yesterday. 

I have an other option, try the sticks in a diferent computer, and if it works it's the mobo and if not is the sticks?

 

[Vlad Mihai]

33 minutes ago, Firewrath9 said:

Yeah i said same with mobo indicating that OP should also RMA mobo.

Looks like RMA isn't an option, the one year waranty expired literlaly yesterday. 

I have an other option, try the sticks in a diferent computer, and if it works it's the mobo and if not is the sticks?

[Firewrath9]

1 minute ago, Vlad Mihai said:

Looks like RMA isn't an option, the one year waranty expired literlaly yesterday. 

I have an other option, try the sticks in a diferent computer, and if it works it's the mobo and if not is the sticks?

Yeah.

[Vlad Mihai]

12 minutes ago, Firewrath9 said:

Yeah.

Right, did just that, and the other computer worked just fine, so i gues new mobo

[airdeano]

3 hours ago, Vlad Mihai said:

Looks like RMA isn't an option, the one year waranty expired literlaly yesterday. 

in the US, asus has a 3-year parts/labor warranty and pretty sure globally.

you should have registered the product (prolly still can) and submit a support ticket to find out what your real options are.

[Vlad Mihai]

26 minutes ago, airdeano said:

in the US, asus has a 3-year parts/labor warranty and pretty sure globally.

you should have registered the product (prolly still can) and submit a support ticket to find out what your real options are.

in my country it's thee years too, but i didn't know until recently, i will go to the retailer on monday. do you guys know if it's common to recive a motherboard from the retailer to use until you get your new one? because i really need this computer up and running as soon as possible and the shop says it takes 15-30 days to replace a broken item. eyther way thank you for the info!

[airdeano]

an over-the-top retailer will replace the product.

a so-so retailer will make you do the RMA.

good luck!

[Vlad Mihai]

9 hours ago, airdeano said:

an over-the-top retailer will replace the product.

a so-so retailer will make you do the RMA.

good luck!

ok thank you!