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my laptop when I try to have my headphones plugin into the 3.5-inch headphone/microphone jack port. Audio does not work however my speakers do work. 

 

One thing I did do go into the Control Panel>hardware and sound> Manage audio devices. my speakers show up but not SteelSeries headset (when I have it Plugin)

 

Specs:

  • windows 10 64 bit system home
  • Motherboard (laptop)
  • Intel Core i5 7200 IU
  • RAM 8 GB DDR4
  • graphics Intel HD 620
  • Storage: 256GB PCIe NVMe SSD
  • Ports: 2 x USB 3.1 Type-C, 1 x USB 3.0, headset jack

Thank you for your help.

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