Orico External 2.5" / 3.5" HDD Dock works on one PC but not another?

[HunterAP]

Got this dock so I can connect any 3.5" drive I have for backups in a plug-and-play manner for ease of use, but I'm getting this weird issue. On any other PC this dock is connected to, everything works fine, but on my personal PC I get a "USB Device Not Recognized" error with Device Manager showing that Universal Serial Bus controllers -> Unknown USB Device (Set Address Failed). On rare occasions, I do get the sound that a device was connected, but trying to access the drive through File Explorer, Disk Management, or DiskPart just gets those programs stuck in an infinite loop of not showing any data, something about "waiting for virtualized disk management" to load or something.

 

I should also clarify that any other device I connect through USB, including a 2.5" HDD connector and USB thumb sticks, all work fine with no issue, it just seems to be this dock.

 

I tried:

• Uninstalling the offending drivers (both in the Disk Drives and the Universal Serial Bus controllers sections) -> reconnecting the device
• Uninstalling the offending drivers (both in the Disk Drives and the Universal Serial Bus controllers sections) -> rebooting -> reconnecting the device
• Installing the newest drivers for the USB ports from the mobo manufacturer's site -> rebooting
• Updating the offending driver with the "Search automatically for new drivers" option (got a message like "you already have the newest drivers)

Not sure what else I can try doing, it works perfectly fine on other systems with zero set up or manual configuration, it's just my personal PC that's causing this.

[seagate_surfer]

Hello HunterAP,

 

Try uninstalling again but this time don't reinstall the driver, just while the Orico docking is unplugged uninstall the driver and before you "scan for hardware changes" in device manager reconnect the USB and wait for the plug-n-play driver do its thing and get automatically updated, reboot the computer, hopefully this will install a driver that works for you. This points to driver problems, one machine uses one driver and the other one uses a different driver, one can read the docking station but the other one can't.

[HunterAP]

On 8/7/2018 at 9:46 AM, seagate_surfer said:

Hello HunterAP,

 

Try uninstalling again but this time don't reinstall the driver, just while the Orico docking is unplugged uninstall the driver and before you "scan for hardware changes" in device manager reconnect the USB and wait for the plug-n-play driver do its thing and get automatically updated, reboot the computer, hopefully this will install a driver that works for you. This points to driver problems, one machine uses one driver and the other one uses a different driver, one can read the docking station but the other one can't.

Thank you for the suggestion. I tried that, but the same issue still continues.

I also tried multiple different drives and multiple different USB ports, but it made no difference.

[seagate_surfer]

Check the working computer driver by right clicking it and going into properties, then click on Driver, check the details of the version, provider, date and signer. Once this has been done go to the non working computer and check to see if you are sharing the same driver.

 

[seagate_surfer]

Hint: You can manually update your driver, that give you a chance to copy the working driver and import it into the non working one.

 

 

[HunterAP]

So a few weeks passed, I've tried this but it didn't work. My PC is having issues whenever I try to connect any drive externally through a USB connection.

The USB port no longer shows any issues in Device Manager, but the system just hangs when I try to access Disk Manager, Disk Part, or any utility that tries to load the list of connected disks.

I tested all the external drives I own with multiple other PC's, all of which recognize the drives perfectly regardless of whether I'm using the Orico dock or another external SATA-to-USB adapter.

I'm not sure what the problem could be, it's really stumping me.

[seagate_surfer]

Under circumstances like this, I need to say that you are experiencing a hardware bug, either the USB in the motherboard or the Oricko docking. If the problem follows the Oricko on another computers then that's the answer you are looking for but if the problem is only in your computer then is your motherboard with the problem.