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Dell XPS 9350 Bluetooth audio

So I've had my Dell XPS 13 for a while now (I bought it refurbished to save some cash)
I've recently tried to use my Bluetooth earbuds with my laptop, but after it pairs with my earbuds they immediately disconnect and save the earbuds as a "paired" device, instead of saying "Connected"

I think it has something to do with the Dell audio program that manages all the audio from my system but I don't know how to add a Bluetooth headset to Dell's proprietary program. 
I also had to reinstall all my Bluetooth drivers and wifi drivers a while ago so they should be able to pair. because my keyboard and mouse both pair to the computer fine. 

has anyone else had this problem? and how should I solve this.
Thanks all!

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