5.1 surround 5.1 surround not working windows 10

[mmarlaire]

I recently purchased the Logitech z906 5.1 surround pc speakers, but I can't get the surround sound to work. The speakers work, they all put out sound when using the pc, but when I do the surround test in windows 10 only the front left and right speaker make the noise, The sub, center and rear left and right stay completely quiet. the same happens when I do it in Asus Realtek HD audio configuration. and when I watch Netflix with 5.1 surround enabled, they output no sound at all unless I switch it to 2.0.  The speakers are connected to my Asus z170-a motherboard via the black, green and pink 3.5 mm audiojacks. 

Also, when I try to enable surround via speaker properties, the only options for surround I get are Windows Sonic for headphones and Dolby Atmos for headphones

If anyone knows how to solve this I'd greatly appreciate the help

[EsaT]

Are you using

58 minutes ago, mmarlaire said:

The speakers are connected to my Asus z170-a motherboard via the black, green and pink 3.5 mm audiojacks.

With standard colours pink is microphone input...

https://en.wikipedia.org/wiki/Audio_and_video_interfaces_and_connectors#Audio

Or does motherboard's manual say something else about them?

 

Also have you selected 5.1 for configuration of Playback device in Windows Sound settings?

Also that Realtek/its speaker output has to be chosen as default playback device.

[mmarlaire]

8 minutes ago, EsaT said:

Are you using

With standard colours pink is microphone input...

https://en.wikipedia.org/wiki/Audio_and_video_interfaces_and_connectors#Audio

Or does motherboard's manual say something else about them?

 

Also have you selected 5.1 for configuration of Playback device in Windows Sound settings?

Also that Realtek/its speaker output has to be chosen as default playback device.

The speakers have a control hub where you can plug a microphone in so that's probably what the pink connector does.

I have selected 5.1 in the sound settings but after I configure them and do the surround test only front left and right give out a signal. during the configuration, the box 'speakers left/right' is greyed out, I can't select it. I don't know if that is important or not. And the Realtek speaker is the default playback device.

[EsaT]

6 hours ago, mmarlaire said:

The speakers have a control hub where you can plug a microphone in so that's probably what the pink connector does.

There's no mic input there.

Upper connector is headphone output

And lower is auxiliary input, you can use to connect say phone, tablet or any portable player.

 

You need to connect green, black and yellow connector behind sub to same colour jacks in motherboard.

http://support.logitech.com/en_us/product/speaker-system-z906/faq#Analog

[EsaT]

EDIT: For some reason got doublepost

[mmarlaire]

1 hour ago, EsaT said:

There's no mic input there.

Upper connector is headphone output

And lower is auxiliary input, you can use to connect say phone, tablet or any portable player.

 

You need to connect green, black and yellow connector behind sub to same colour jacks in motherboard.

http://support.logitech.com/en_us/product/speaker-system-z906/faq#Analog

I have now connected the cable in the orange jack (the cable itself was pink so that's how I got it wrong) and now when I stream 5.1 content through Netflix it gives out sound but only background noise and music, no voices. The surround test in windows doesn't work yet either.

[EsaT]

8 hours ago, mmarlaire said:

I have now connected the cable in the orange jack (the cable itself was pink so that's how I got it wrong) and now when I stream 5.1 content through Netflix it gives out sound but only background noise and music, no voices. The surround test in windows doesn't work yet either.

Dialogue should be mostly in center channel.

 

HAve you installed latest driver for Realtek?

Especially in Wintoys 10 Microsoft constantly breaks things with patches.

https://www.realtek.cz/realtek-audio-drivers.html

 

Also if you don't have other PC or source with 5.1 output (like DVD/Bluray player) to use to test speakers, you could change black cable to green jack in PC to test if that gives sound from rear left/right speakers.

[mmarlaire]

5 hours ago, EsaT said:

Dialogue should be mostly in center channel.

 

HAve you installed latest driver for Realtek?

Especially in Wintoys 10 Microsoft constantly breaks things with patches.

https://www.realtek.cz/realtek-audio-drivers.html

 

Also if you don't have other PC or source with 5.1 output (like DVD/Bluray player) to use to test speakers, you could change black cable to green jack in PC to test if that gives sound from rear left/right speakers.

Alright this is a bit embarrassing.I spent another few hours trying to do the things that you suggested and looking for other solutions myself when I decided to have another look in the manual. The speakers have a few different modes: 2.1 stereo, 4.1 stereo and 3D surround. I assumed that 3D surround was just a marketing name Logitech gave to 5.1 surround, but apparently it's a mode that simulates surround in stereo. so in order to use true 5.1 surround I had to disable all modes. now everything works absolutely fine. 

 

Thank you so much for your help and for your time, because otherwise I'd probably still be messing around with with the pink and orange connectors.

 

So to anyone who might have the same problem: Keep cycling through effect either on your remote or on the the control hub itself until there's no orange light anymore next to 2.1, 4.1 and 3D