pc shuts down after 10-20 minutes

[CausticFive520]

my pc hard resets after about 10-20 minutes. i really would like some help

 

specs,

i5-8600k

asus tuf z370 pro

asus gtx 1060 duel 6GB

CORSAIR CX750m PSU

 

[Spotty]

What are the temperatures on the CPU before it shuts down?

[CausticFive520]

not sure but i would say around idle (30c-40c)

[kb5zue]

Just a little more information please.  What case are you using and what is your cooling fan setup?  What are you doing for CPU cooling too?

 

[CausticFive520]

i dont think my pc is shutting down from overheating

but i have a cooler master air cooler that kepts the i5-8600k at 60c even under load

[imreloadin]

1 minute ago, CausticFive520 said:

not sure but i would say around idle (30c-40c)

Download and install HWinfo64 and double check what the core and package temps are, really sounds like an overheating issue.

 

https://www.hwinfo.com/download.php

[CausticFive520]

i have installed and it says MAX 40-42c

1 minute ago, imreloadin said:

Download and install HWinfo64 and double check what the core and package temps are, really sounds like an overheating issue.

 

https://www.hwinfo.com/download.php

 

[CausticFive520]

 

2 minutes ago, imreloadin said:

Download and install HWinfo64 and double check what the core and package temps are, really sounds like an overheating issue.

 

https://www.hwinfo.com/download.php

[zombienerd]

PSU / Cables having a problem could cause random resets. 

 

Overheating has already been covered.

Intermittent Short in Power button cable or motherboard trace (screw under motherboard, seen it myself)

 

Potential software issues (check windows event viewer)

[imreloadin]

Are you doing anything specific when it shuts down? Are you using a specific application or anything?

[CausticFive520]

1 minute ago, imreloadin said:

Are you doing anything specific when it shuts down? Are you using a specific application or anything?

it happens no matter what i'm doing

[Spotty]

Has it only started happening recently? Have you recently changed any hardware?

Are you doing anything in particular when it crashes?
 

11 minutes ago, CausticFive520 said:

CORSAIR CX750m PSU

Is that the one with the green label or the grey label?

[CausticFive520]

3 minutes ago, zombienerd said:

PSU / Cables having a problem could cause random resets. 

 

Overheating has already been covered.

Intermittent Short in Power button cable or motherboard trace (screw under motherboard, seen it myself)

 

Potential software issues (check windows event viewer)

i'll take a look under the board

 

[CausticFive520]

2 minutes ago, Spotty said:

Has it only started happening recently? Have you recently changed any hardware?

Are you doing anything in particular when it crashes?
 

Is that the one with the green label or the grey label?

gray label... might send a picture

and it has only started recently

my best bet is something wrong with the PSU

[Spotty]

The grey label ones are pretty decent quality, so it probably isn't that. Of course no PSU is immune from failure, though.

Try booting the machine in to safe mode to see if it still happens. This may help rule out a software issue (or virus) causing the shut downs. You can also run a virus scan while in safe mode as well.

[CausticFive520]

Ok will try that

[CausticFive520]

Took off the power supply cover

 

and the other photo is a power supply that failed in a family member computer like 3 days ago

[CausticFive520]

5 minutes ago, Spotty said:

The grey label ones are pretty decent quality, so it probably isn't that. Of course no PSU is immune from failure, though.

Try booting the machine in to safe mode to see if it still happens. This may help rule out a software issue (or virus) causing the shut downs. You can also run a virus scan while in safe mode as well.

I use windows defender, and the scan won’t start

[Spotty]

2 minutes ago, CausticFive520 said:

Took off the power supply cover

 

and the other photo is a power supply that failed in a family member computer like 3 days ago

Your PSU is a decent quality unit.
That one on the ground looks like garbage.

Did you start experiencing the problems with your PC at the same time that the other unit died? Were they both on the same power grid (ie. same house)?

 

2 minutes ago, CausticFive520 said:

I use windows defender, and the scan won’t start

That's... Not a good sign.
Download MalwareBytes Anti Malware and give that a run. Should be able to run it in safe mode.
https://www.malwarebytes.com/mwb-download/thankyou/

[CausticFive520]

The one on the ground is a old thermaltake

both are on the same grid but my issue has started today and the thermaltake failed about 3 days ago

[CausticFive520]

I have used malware bytes to scan my pc but then I uninstalled it

installing it and scanning now

[CausticFive520]

9 minutes ago, Spotty said:

Your PSU is a decent quality unit.
That one on the ground looks like garbage.

Did you start experiencing the problems with your PC at the same time that the other unit died? Were they both on the same power grid (ie. same house)?

 

That's... Not a good sign.
Download MalwareBytes Anti Malware and give that a run. Should be able to run it in safe mode.
https://www.malwarebytes.com/mwb-download/thankyou/

Finished the scan and it said no threats found

[Spotty]

Do you have another spare PSU you can test in your computer with? Also make sure the connectors to the motherboard for the power switch are properly installed and haven't come loose, and that the physical button isn't getting stuck. I have actually seen a PC randomly shut down because the physical power button in the case was getting stuck down.

14 minutes ago, CausticFive520 said:

both are on the same grid but my issue has started today and the thermaltake failed about 3 days ago

If it wasn't for the other PSU failing I probably wouldn't normally consider this to be a faulty PSU issue (my first thought was the CPU was just overheating, but that seems fine). If it is the PSU failing that is causing your issues, to have 2 PSUs on the same grid fail within 3 days of each other could indicate a larger problem with the electrical wiring in your house. Any bad storms in the past few days where the power has gone out, or anything like that?

Following the thread cause I'm actually curious now.

[CausticFive520]

I’m going to wait and see if the computer reboots if it is In safe mode

 

also in safe mode it locks my cpu to default clock speeds (3.60 ghz) while in normal windows 10 it runs at 4.1 ghz. I haven’t overclocked it but I asked on this forum somewhere else and people said it was normal

[CausticFive520]

3 minutes ago, Spotty said:

Do you have another spare PSU you can test in your computer with? Also make sure the connectors to the motherboard for the power switch are properly installed and haven't come loose, and that the physical button isn't getting stuck. I have actually seen a PC randomly shut down because the physical power button in the case was getting stuck down.

If it wasn't for the other PSU failing I probably wouldn't normally consider this to be a faulty PSU issue (my first thought was the CPU was just overheating, but that seems fine). If it is the PSU failing that is causing your issues, to have 2 PSUs on the same grid fail within 3 days of each other could indicate a larger problem with the electrical wiring in your house. Any bad storms in the past few days where the power has gone out, or anything like that?

Following the thread cause I'm actually curious now.

I don’t think the butter is pressed down as I can press down a little bit (because any further would shut down the pc) and there haven’t been any storms at all in about 2-3 weeks