I feel like a just want to start a giant lawsuit against electronics manufacturers...

[Howitz]

I've never had a proper working graphics card ever, that basically rendered a 1,2k$ laptop of mine useless 2 months after warranty date

 

I currently have an xfx rx 480 on rma for causing my pc to freeze for no reason, an issue for which i bought a 200$ cyberpower ups which i just discovered simply shuts down whenever there's a power cut. With all these shit products and the ridiculous shipping fees and rma associated costs this is driving me so mad. I feel like this has to change, the manufacturer should just send you a replacement your way just when you ship your defective product to them, all charges for the manufacturer, free for the consumer.. that ought to teach them to make crappy products...

 

I just feel totally overwhelmed by having to deal with all those failures and rmas while working 40hr a week, having to stay home  receive the packages with surprise border tax that i shouldnt even have to pay because of it being warranty related, i feel like everyone just want to rip me off and i need to fight all of them when the only thing i want is the stuff i bought to work properly...

[lewdicrous]

Good luck with that.

4 minutes ago, Howitz said:

the manufacturer should just send you a replacement your way just when you ship your defective product to them, all charges for the manufacturer, free for the consumer

This will never be abused, never.

[Howitz]

4 minutes ago, lewdicrous said:

Good luck with that.

I could start by having your support, that would be great instead of just discouraging me for trying to improve the current state of things.

[PlayStation 2]

Sometimes, shit happens. Nothing's perfect and that's especially true for desktops and laptops.

My 7850 is ticking onto 6 years while the motherboard I used for my FX-4100 fucked itself after two and a half.

[79wjd]

6 minutes ago, Howitz said:

 i bought a 200$ cyberpower ups which i just discovered simply shuts down whenever there's a power cut.

What UPS is it? 

6 minutes ago, Howitz said:

that ought to teach them to make crappy products...

Except that problems crop up and it absolutely would be abused. Not to mention that most companies offer a pretty good RMA policy.

 

[TetraSky]

Wow you sure aren't lucky with hardware. Maybe your house is just haunted by an electrical ghost that loves to kill anything electronic related in your home.

 

But really, you'd lose, you wouldn't have a case to stand on, hardware fails over time and it's not rare that it happens not long the warranty date. Some say it's programmed obsolescence, but it's more likely dumb bad luck.

[Howitz]

On 7/2/2018 at 9:07 PM, Dan Castellaneta said:

Sometimes, shit happens. Nothing's perfect and that's especially true for desktops and laptops.

My 7850 is ticking onto 6 years while the motherboard I used for my FX-4100 fucked itself after two and a half.

And what should i pay for if a 400$ card i bought broke after a few months and is still under warranty? 50$ shipping? 100$ border tax? Because that's what they are trying to charge me the fu***ers

 

On 7/2/2018 at 9:09 PM, djdwosk97 said:

What UPS is it? 

Except that problems crop up and it absolutely would be abused. Not to mention that most companies offer a pretty good RMA policy.

1350pfclcd from cyberpower, bought late 2017, a few months ago. The power just cut when i was using the computer, the ups turned off and so did the whole computer.... tried it afterwards by pulling the plug, same... first ever time that it had to do its job since i have it.

[lewdicrous]

2 hours ago, Howitz said:

I could start by having your support, that would be great instead of just discouraging me for trying to improve the current state of things.

I'm not being pessimistic, I'm being realistic. You want to 'defeat' a multi-billion dollar industry because you had/have issues on your device.

Best case scenario, the case gets dismissed way before a trial is held.

[SpaceGhostC2C]

6 minutes ago, Howitz said:

And what should i pay for if a 400$ card i bought broke after a few months and is still under warranty? 50$ shipping? 100$ border tax? Because that's what they are trying to charge me the fu***ers

You should pay $0. That's all I ever paid for my RMAs and warranty replacements.

[79wjd]

8 minutes ago, Howitz said:

And what should i pay for if a 400$ card i bought broke after a few months and is still under warranty? 50$ shipping? 100$ border tax? Because that's what they are trying to charge me the fu***ers

It's not their fault that you didn't check where their warranty centers are. There's nothing they can do to avoid those costs.

[Howitz]

7 minutes ago, djdwosk97 said:

It's not their fault that you didn't check where their warranty centers are. There's nothing they can do to avoid those costs.

Care to tell which graphics card manufacturer have their warranty centers in eastern canada? I'll purchase from those next time. Thanks.

 

It's their fault (reasponsability more like) if my graphics card is defective. So yeah? They should cover all costs. Thats my opinion based off philosophical thinking and reasoning of the matter 

 

And you know what, it's also their fault for not having a warranty center in an area where they sell their products. Want to make profit somewhere? Yeah fine, but back all places with the same warranty benefits, either maintain a warranty center or pay for all shipping related costs.. otherwise they should'nt even be able to conduct business in said area.

[79wjd]

10 minutes ago, Howitz said:

Care to tell which graphics card manufacturer have their warranty centers in eastern canada? I'll purchase from those next time. Thanks.

 

It's their fault (reasponsability more like) if my graphics card is defective. So yeah? They should cover all costs. Thats my opinion based off philosophical thinking and reasoning of the matter 

 

And you know what, it's also their fault for not having a warranty center in an area where they sell their products. Want to make profit somewhere? Yeah fine, but back all places with the same warranty benefits, either maintain a warranty center or pay for all shipping related costs.. otherwise they should'nt even be able to conduct business in said area.

Email the various customer support departments and find out; it's that simple.

 

And I disagree, all they should be required is to make an RMA possible. They shouldn't be required to do anything else -- personal responsibility is an important thing.

 

[Razor Blade]

Even new things break...that is what a warranty is for. When you purchase something new one of the considerations should be warranty. What it covers, what the RMA process is, how their customer service is rated, etc.

[lewdicrous]

2 hours ago, Howitz said:

It's their fault (reasponsability more like) if my graphics card is defective

Not the shipping company? Not the silicon lottery? You won't even blame your own wrong doing?

2 hours ago, Howitz said:

And you know what, it's also their fault for not having a warranty center in an area where they sell their products. Want to make profit somewhere? Yeah fine, but back all places with the same warranty benefits, either maintain a warranty center or pay for all shipping related costs

A lot of companies ship worldwide, so what you're saying is that those companies should have at least 195 warranty centers around the world? Employ people on those facilities and pay the bills, salaries, and taxes for those facilities?

All this shit and more.. How do you expect them to even make a profit?

2 hours ago, Howitz said:

otherwise they should'nt even be able to conduct business in said area.

Who are you to stop them from conducting business in whatever area they want?

 

 

 

I get that you're angry, but please think before you speak.

[BlueChinchillaEatingDorito]

1 hour ago, Howitz said:

I could start by having your support, that would be great instead of just discouraging me for trying to improve the current state of things.

What you came here just to beg for someone to congratulate you?

[Howitz]

22 hours ago, BlueChinchillaEatingDorito said:

What you came here just to beg for someone to congratulate you?

I kinda wanted to share my bad experiences with you and also learn about yours, in an endless loop of negativity

[Mykie]

I had a similar scenario with hard drives to failing, and even finding out that right out of the box they were defective as well....

 

But eventually I don't have this problem anymore. Guess it was a series of bad luck during the course of the year.

[mr moose]

If you want hassle free warranty then buy from local distributor only,  there is no consumer law in any country that protects you from businesses that do not have a presence in your country.  I know its too little too late to advise of that nut essentially that's the only way. no amount of lobbying will change what you can legally do across borders.

 

For those who think what the OP is asking isn't possible, Australia has these laws in place, the vendor must pay return shipping on any defective product. It can be a shit fight to get them to acknowledge their legal responsibility, but it is their responsibility.

 

On 7/3/2018 at 12:43 PM, lewdicrous said:

I get that you're angry, but please think before you speak.

He did think, he just doesn't share your opinions on  the ethics of running International business the way he has experienced it.

 

[Mihle]

Well, actually contacting the store I buy the product from as I am supposed to do here in Europe, I don't know about a store that doesn't pay shipping back to them. 

[Amazonsucks]

Funny how old Japanese made electronics like game consoles and stereo equipment from the 80s and 90s still works great. Blame all the outsourcing to China for stuff breaking. I remember how shitty and cheap the xbox360 was when it came out compared to Made in Japan consoles of the previous decade. 

 

A lot of young people have no idea the difference because theyre growing up only knowing the cheap Chinese made immitations of products these days.

[AskTJ]

You're not going to get any money from manufactures as they will shut down your case within 24 hours.

[mr moose]

46 minutes ago, Mihle said:

Well, actually contacting the store I buy the product from as I am supposed to do here in Europe, I don't know about a store that doesn't pay shipping back to them. 

I think the problem is he brought it from overseas, not a local reseller.

28 minutes ago, Amazonsucks said:

Funny how old Japanese made electronics like game consoles and stereo equipment from the 80s and 90s still works great. Blame all the outsourcing to China for stuff breaking. I remember how shitty and cheap the xbox360 was when it came out compared to Made in Japan consoles of the previous decade. 

 

A lot of young people have no idea the difference because theyre growing up only knowing the cheap Chinese made immitations of products these days.

Made in china is not the cause of low quality,  A products quality is the direct result of how much the company is willing to pay for it not the country it is made in.   

[Amazonsucks]

 

13 minutes ago, mr moose said:

I think the problem is he brought it from overseas, not a local reseller.

Made in china is not the cause of low quality,  A products quality is the direct result of how much the company is willing to pay for it not the country it is made in.   

Thats absolute nonsense as a general rule. China is notorious for poor quality products and has been for decades. As a general rule, communist countries dont make very high quality products and China is no exception. Look at all the recalled, counterfeit, unsafe and contaminated products that come from China. 

 

And if a company was willing to spend a substantial amount of money to make something, rather than use lowest bidder cheap labour, it wouldnt be made in China to begin with ?

 

Things are made in China precisely because companies are UNwilling to pay workers a reasonable wage in countries that have reasonable labour practices.

 

You cant really expect high quality from lowest bidder, and in some cases literal slave labour. China actually uses a lot of prisoners for forced labour.

 

 

[mr moose]

3 minutes ago, Amazonsucks said:

 

Thats absolute nonsense as a general rule. China is notorious for poor quality products and has been for decades. As a general rule, communist countries dont make very high quality products and China is no exception. Look at all the recalled, counterfeit, unsafe and contaminated products that come from China.

WTF are you talking about?  China manufactures about 50% of the worlds products, that's high end products as well as cheap knockoffs.  Not sure why you thing because it's made in china it has to be low quality or what communism has to do with it. But the reality is if a company wants a quality product then they have to pay for it.  If they don't they get the cheap version with no QC.

[avg123]

I do feel for OP. All costs related RMAs should be covered by the manufacturer if the product is *officially* available in that region.

 

Amazon may be a giant evil corporation but they do customer support right most of the time. Many times I have got Amazon to schedule a pickup of defective items and received the replacement at no cost.