backlight How much Backlight bleed is acceptable? (Alienware AW3418DW pictures)

[Clarkles]

I just got my new Alienware AW3418DW monitor but was quite unhappy to find this:

Would you say this back light bleed is bad enough to warrant a warranty replacement?

 

I only had the screen about 50% brightness in the pictures and lowering it didn't help either. My question to you is how much is to much back light bleed? This distracts me even when the screen isn't dark. It is especially annoying in the lower left. Changing viewing angles seemed to help a little bit but that isn't a fix because I need to be sitting directly in front of the monitor to use it. Anyway I will probably use Dell's Advance Exchange, fingers crossed that the next one I receive will be better.

[AlTech]

Yup. Contact Dell and tell them you want it to be replaced under warranty.

[Christophe Corazza]

Holy $h!t. That's some serious backlight bleed you've got there. You should definitely contact Alienware for that.

[Clarkles]

3 minutes ago, AluminiumTech said:

Yup. Contact Dell and tell them you want it to be replaced under warranty.

Yeah I will do that asap. I've never had any problems with backlight bleed before. This is my first IPS monitor so I don't know the severity of mine. How bad would you say it is? I'm guessing there would be a lot worse than me.

[Clarkles]

2 minutes ago, Christophe Corazza said:

Holy $h!t. That's some serious backlight bleed you've got there. You should definitely contact Alienware for that.

I know every panel is different and it's the panel lottery but it's just quite annoying that spending that much on a monitor and I get this.

[Christophe Corazza]

2 minutes ago, Clarkles said:

Yeah I will do that asap. I've never had any problems with backlight bleed before. This is my first IPS monitor so I don't know the severity of mine. How bad would you say it is? I'm guessing there would be a lot worse than me.

 

Yours is actually quite bad! Obviously there are some worse cases out there, but they are more rare.

[Christophe Corazza]

1 minute ago, Clarkles said:

I know every panel is different and it's the panel lottery but it's just quite annoying that spending that much on a monitor and I get this.

 

I understand your frustrations completely. 

But Alienware should not have let this unit leave the factory at all. Quality control has definitely failed with this one. 

[Clarkles]

1 minute ago, Christophe Corazza said:

 

I understand your frustrations completely. 

But Alienware should not have let this unit leave the factory at all. Quality control has definitely failed with this one. 

This is one of the reasons I chose to get a dell monitor. They had an Advance Exchange - Next Business Day Returns when I bought it. So I will get another monitor next business day and have 30 days to return the one I have. You are completely right about quality control but hats off to Dell making sure I don't have to wait around for weeks sending them this one before they send me a new one just to find out it is worse. I will just pray that the next one I receive doesn't have these problems.

[AskTJ]

That monitor, is gone. Return to manufacturer and get a replacement.

[Princess Luna]

For what's worth it always looks worse on photos that it actually is then again it does look somewhat excessive, that's main issue with curved IPS panels they will often show such bleeding which can ruin dark scenes in games and movies, problem is they still ship it to consumers either ways since only a few will complain.

[Christophe Corazza]

7 minutes ago, Clarkles said:

This is one of the reasons I chose to get a dell monitor. They had an Advance Exchange - Next Business Day Returns when I bought it. So I will get another monitor next business day and have 30 days to return the one I have. You are completely right about quality control but hats off to Dell making sure I don't have to wait around for weeks sending them this one before they send me a new one just to find out it is worse. I will just pray that the next one I receive doesn't have these problems.

 

Dell is generally considered as a respectable monitor manufacturer. So no idea what went wrong with this unit. I hope you'll resolve this issue soon though. Since it is indeed  absolutely not fun at all.

[SolarNova]

How much is acceptable? Well for me the answere is ' None' ..any amount , no matter how small, and i would not accept it.

 

ofc, its down to personal opinion and standards.

 

Theres multiple reasons I stick with my 42" Plasma, i would rather deal with the low PPI of a 42" 1080p screen, than all the multitude of issues LCD have, which include backlight bleed. I keep seeing peoples posts on BLB and IPS glow and other image issues from cheapo monitors all the up to £1200 top of the line Monitors. At that price, such imperfections and image quality issues are unacceptable.