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Can Amazon replace high-costing monitors without return?

DrThots
By DrThots
in General Discussion
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I've recently had many items that have been a one time exception that allowed me to keep the item and either get a refund or a replacement as long as it was in the warranty. Is it possible for them to apply this for items costing £100? Most of my items were 5-25£

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Yeah any electronic good 

▓ƆԀ▓ S▓₱▓Ɇ▓c▓s▓: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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Just now, BuckGup said:

Yeah any electronic good 

So they can return/refund monitors without you having to return the defected one even if it costs alot?!

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4 minutes ago, DrThots said:

So they can return/refund monitors without you having to return the defected one even if it costs alot?!

can/may

 

not shall.

 

It is entirely their prerogative.

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11 minutes ago, DrThots said:

So they can return/refund monitors without you having to return the defected one even if it costs alot?!

Are you asking if you can abuse the warranty system?

You're threading on thin ice my friend...

 

My guess is that they look at your history and decide how trustworthy you are based on that. Have you spent thousands of dollars over the years, without any complaints, and now you're having an issue with one product? Chances are you are trustworthy and gets some nicer treatment (which may include not needing to send the stuff back).

Are you someone who has made warranty claims several times on a handful of orders, or exhibit other suspicions behavior like claiming warranty for more and more expensive products? They might demand proof that it is broken and it was not you who damaged it. If you get caught, you might be charged with fraud.

 

 

The only similar instance I am aware of would be this case. Someone reported issues with a non-existing firewall in order to get the manufacture to send him a new one. He had to pay 50,000 dollars in bail.

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2 minutes ago, knightslugger said:

can/may

 

not shall.

 

It is entirely their prerogative.

So if the operator is in a good mood, then the chances are pretty good, if the operator had a bad day, then it's pretty low?

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Just now, DrThots said:

So if the operator is in a good mood, then the chances are pretty good, if the operator had a bad day, then it's pretty low?

it's really got nothing to do with one's mood. It's usually based on individual company policy.

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2 minutes ago, LAwLz said:

Are you asking if you can abuse the warranty system?

You're threading on thin ice my friend...

 

My guess is that they look at your history and decide how trustworthy you are based on that. Have you spent thousands of dollars over the years, without any complaints, and now you're having an issue with one product? Chances are you are trustworthy and gets some nicer treatment (which may include not needing to send the stuff back).

Are you someone who has made warranty claims several times on a handful of orders, or exhibit other suspicions behavior like claiming warranty for more and more expensive products? They might demand proof that it is broken and it was not you who damaged it. If you get caught, you might be charged with fraud.

Ah I see, okay thanks

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19 minutes ago, DrThots said:

I've recently had many items that have been a one time exception that allowed me to keep the item and either get a refund or a replacement as long as it was in the warranty. Is it possible for them to apply this for items costing £100? Most of my items were 5-25£

You're in a very precarious zone right now...

You coincidentaly don't have any "high-costing monitor" under warranty, have you ;)

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To clarify, the reason why this occurs in some circumstances is that it costs them more to pay for return shipping than to send a new one. I encountered this with office furniture working at staples. If you got the protection plan from squaretrade and even a scratch appeared you would get your staples gift card to go buy a new one with and you could keep the old one, since it would cost them a lot to have you mail the desk or chair back, and they wouldn't even do anything with it when they got it since it's damaged. It just wasn't worth it. This depends on the company and the item though, and abusing warranty terms is a good way to get in trouble with a company and i'm sure could technically be termed as insurance fraud or something similar

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50 minutes ago, Christophe Corazza said:

You're in a very precarious zone right now...

You coincidentaly don't have any "high-costing monitor" under warranty, have you ;)

I do i do lol i just got this new monitor, its in 2 year warranty

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10 minutes ago, DrThots said:

I do i do lol i just got this new monitor, its in 2 year warranty

So you don't deny you're trying to to abuse the system to get a free monitor.

 

Is it actually defective? I'm guessing not given the context of this thread

 

Which is...you know.. fraud

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sounds like the customer can play the system

 

how does the return system work with amazon.

do I have to pay shipping

and ship it to whom, amazon fullfilled

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16 minutes ago, Sierra Fox said:

So you don't deny you're trying to to abuse the system to get a free monitor.

 

He is actually not denying, nor confirming anything.

 

28 minutes ago, DrThots said:

I do i do lol i just got this new monitor, its in 2 year warranty

 

To be serious though... I strongly suggest not to submit any false warranty claims.

Yes, retailers like Amazon can simply replace items without requiring a return. However, the more expensive the product is, the less likely that will become. Plus, if such an expensive item has a defect, they might sometimes want to return it to the quality control departement of the manufacturer. (Future product design improvements are often based on customer complaints or returned defective products.)

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Let's be clear, the chances of Amazon simply saying "Hey go ahead and keep that defective $100 monitor, and we'll send you a new one" is basically zero. It's not actually zero, but it's so close as to make no practical difference.

 

@DrThots, what is the actual problem with the monitor? You should contact Amazon, and request that they provide you with a "Return Shipment" shipping label, so you can send the defective one back.

 

You could also request an "Advanced Exchange", which is a fancy term for them sending you the replacement first, and then you send them the defective one in the replacement's box. Keep in mind, they usually require a credit card deposit to protect against fraud.

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2 minutes ago, dalekphalm said:

basically zero

you got dat rite

10 minutes ago, valdyrgramr said:

return label

gotcha tyvm

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I have been an Amazon Prime customer for 7 years. I've always had to return a defective item. Now granted I've been refunded or an exchange has been shipped out right after I've created the RMA and printed the return label. But I have never gotten to (nor would I want to) keep a defective item.

 

All that said you think Amazon doesn't keep track of everything you buy, return, look at, click on, etc? I've heard of people having a completely different customer service experience with Amazon. I didn't ask their shopping history but it wouldn't surprise me if it had an affect on customer service experience.

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27 minutes ago, dalekphalm said:

 

in your for sale part of your signature, only the first link works, might want to change that

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15 minutes ago, Razor Blade said:

All that said you think Amazon doesn't keep track of everything you buy, return, look at, click on, etc?

It's funny when their algorithm goes nuts. My brother looked at a Casio watch on my computer once. The next day when I go on the site, it floods my page with 30 different suggestions for Casio watches. Damn thing is like panicing to sell me something. 

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Amazon isn't as big as it is by being stupid. Most things of considerate value are asked in return. Only stuff with less value than the shipping itself is usually left to the client. Also, why you want to do this. It's not just unethical but wrong. You should not even consider this as an option, you should simply do as hey suggest you to do, if they say keep it, well it's cool but if not why would you argue or be let down. They are giving you the item you payed for.

 

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Just now, BlueChinchillaEatingDorito said:

It's funny when their algorithm goes nuts. My brother looked at a Casio watch on my computer once. The next day when I go on the site, it floods my page with 30 different suggestions for Casio watches. 

Yup...

 

Click the link called "Browsing History" at the top and click the "remove" button on the watch then Amazon will stop suggesting it to you.

There's no place like ~

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Problems and solutions:

 

FreeNAS

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Dell Server 11th gen

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ESXI

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Posted
4 minutes ago, Jtalk4456 said:

in your for sale part of your signature, only the first link works, might want to change that

Hah. All of that stuff is old anyway, so I'll likely just remove the whole thing. Thanks for the reminder though.

For Sale: Meraki Bundle

 

iPhone Xr 128 GB Product Red - HP Spectre x360 13" (i5 - 8 GB RAM - 256 GB SSD) - HP ZBook 15v G5 15" (i7-8850H - 16 GB RAM - 512 GB SSD - NVIDIA Quadro P600)

 

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Posted

Fraud is criminal, and is a large part of the reason why we pay more and more for our goods.

Think before you commit fraud for something as petty as a 100 pound monitor.

 

27 minutes ago, Razor Blade said:

I have been an Amazon Prime customer for 7 years. I've always had to return a defective item. Now granted I've been refunded or an exchange has been shipped out right after I've created the RMA and printed the return label. But I have never gotten to (nor would I want to) keep a defective item.

 

All that said you think Amazon doesn't keep track of everything you buy, return, look at, click on, etc? I've heard of people having a completely different customer service experience with Amazon. I didn't ask their shopping history but it wouldn't surprise me if it had an affect on customer service experience.

I've gotten numerous items for free, including a $100 beard trimmer. Forgot to ship it out within the time frame of the return label, they said don't worry about it just keep it. The rest were soaps etc that broke apart during shipping.

CPU: Ryzen 9 5900 Cooler: EVGA CLC280 Motherboard: Gigabyte B550i Pro AX RAM: Kingston Hyper X 32GB 3200mhz

Storage: WD 750 SE 500GB, WD 730 SE 1TB GPU: EVGA RTX 3070 Ti PSU: Corsair SF750 Case: Streacom DA2

Monitor: LG 27GL83B Mouse: Razer Basilisk V2 Keyboard: G.Skill KM780 Cherry MX Red Speakers: Mackie CR5BT

 

MiniPC - Sold for $100 Profit

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CPU: Intel i3 4160 Cooler: Integrated Motherboard: Integrated

RAM: G.Skill RipJaws 16GB DDR3 Storage: Transcend MSA370 128GB GPU: Intel 4400 Graphics

PSU: Integrated Case: Shuttle XPC Slim

Monitor: LG 29WK500 Mouse: G.Skill MX780 Keyboard: G.Skill KM780 Cherry MX Red

 

Budget Rig 1 - Sold For $750 Profit

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CPU: Intel i5 7600k Cooler: CryOrig H7 Motherboard: MSI Z270 M5

RAM: Crucial LPX 16GB DDR4 Storage: Intel S3510 800GB GPU: Nvidia GTX 980

PSU: Corsair CX650M Case: EVGA DG73

Monitor: LG 29WK500 Mouse: G.Skill MX780 Keyboard: G.Skill KM780 Cherry MX Red

 

OG Gaming Rig - Gone

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CPU: Intel i5 4690k Cooler: Corsair H100i V2 Motherboard: MSI Z97i AC ITX

RAM: Crucial Ballistix 16GB DDR3 Storage: Kingston Fury 240GB GPU: Asus Strix GTX 970

PSU: Thermaltake TR2 Case: Phanteks Enthoo Evolv ITX

Monitor: Dell P2214H x2 Mouse: Logitech MX Master Keyboard: G.Skill KM780 Cherry MX Red

 

 

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Posted
3 hours ago, DrThots said:

So if the operator is in a good mood, then the chances are pretty good, if the operator had a bad day, then it's pretty low?

if it's a first party amazon fulfilled item, chance are it has to do with the calculated wroth of your account more than anything. I often do not have to return things, have been sent replacements before sending back, or have had used things taken back no questions asked because I have spent, and continue to spend a lot on amazon. It's worth it to them. So your account worth and the percentage of thing you return (with relation to value) is important 

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

Stuff- k70 with reds, steel series rival, g13, full desk covering mouse mat

All parts black

Workstation(desk)- 3770k, 970 reference, 16GB of some crucial memory, a motherboard of some kind I don't remember, Micomsoft SC-512N1-L/DVI, CM Storm Trooper (It's got a handle, can you handle that?), 240mm Asetek based AIO, Crucial M550 256GB (upgrade soon), some hard drives, disc drives, and hot swap bays

Screens- 3  ASUS VN248H-P IPS 1080p screens mounted on a stand, some old tv on the wall above it. 

Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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Posted

Just adding to what other say, not aimed directly on Amazon, but some cases where the product in question isn't sold anymore, they can simply ask you to destroy the product in a non home fixable way and send pictures of it with a code included in the picture. (Written. On paper) to get a new product sent. I had to do that with one product that stopped working.

“Remember to look up at the stars and not down at your feet. Try to make sense of what you see and wonder about what makes the universe exist. Be curious. And however difficult life may seem, there is always something you can do and succeed at. 
It matters that you don't just give up.”

-Stephen Hawking

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