psu Strange RMA practice for PSU

[SesyHansGruber]

Hi everyone, 

 

I realize this is a strange question. I have to return an Antec HCG-750M for RMA, so I filed the form. About an hour later, I received an email from an Antec representative (with a legit email address) saying that I need to smash my PSU with a hammer and that he will send me a brand new PSU in exchange, without me having to send the old unit back. 

 

Has anyone ever had an experience like this? Do I actually have to smash my PSU with a hammer? 

 

(Not that I wouldn't be happy to, this thing got me headaches).

 

Thanks for the attention 

[Guest]

Yeah, I had to do this when I ordered some huge canvas prints and they all came with a line down the center. They had very specific instructions on slashing the misprints and sending photos of the violently murdered remains. Another time w/ a dead LED strip. Had to send photos of it destroyed.

[Electronics Wizardy]

Cheaper to have you destroy it than to pay for shipping, its not worth there time to fix it or sell for parts.

[Guest]

To be clear, this is NOT me saying that your situation is the same. I'd definitely request some sort of official confirmation. It may be just cheaper than shipping a new one for them, but I'm not seeing any reports of similar stories w/ a quick search.

[Guest]

Seems legit. 

 

They don't want to spend the money or resources to ship, handle and process it, so destroy it instead. 

 

 

[aisle9]

8 hours ago, jonnyGURU said:

Seems legit. 

 

They don't want to spend the money or resources to ship, handle and process it, so destroy it instead. 

 

 

Seems like there'd be a better way of doing it than having someone who doesn't know what they're doing drop a heavy chunk of metal into capacitors that could kill a man.

 

Why not just cut the 24-pin lead and send a picture of that?

[andrewmp6]

38 minutes ago, aisle9 said:

Seems like there'd be a better way of doing it than having someone who doesn't know what they're doing drop a heavy chunk of metal into capacitors that could kill a man.

 

Why not just cut the 24-pin lead and send a picture of that?

If you cut all the wires you could solder them back together later on tho.

[aisle9]

2 hours ago, andrewmp6 said:

If you cut all the wires you could solder them back together later on tho.

If you hit the capacitors just right you'll never solder anything again tho.

[Guest]

3 hours ago, aisle9 said:

Seems like there'd be a better way of doing it than having someone who doesn't know what they're doing drop a heavy chunk of metal into capacitors that could kill a man.

 

Why not just cut the 24-pin lead and send a picture of that?

I think you're exaggerating a bit.  If the caps short against the metal housing, they're going to drain immediately.  It's not like the housing is going to stay energized and it's not like a person is going to try to crush a PSU housing with the bare hands.

 

Smashing up the housing is a common practice.

 

[aisle9]

6 minutes ago, jonnyGURU said:

It's not like the housing is going to stay energized and it's not like a person is going to try to crush a PSU housing with the bare hands

#hulklivesmatter

[SesyHansGruber]

Thanks everyone for the replies, I broke it (very carefully) with a hammer and the replacement is on the way. Kind of a cool practice when you come to think of it. Very liberating.