Share your RMA/Return nightmares!

[HunterScott]

Do you have any RMA nightmares to share?

 

I'm currently awaiting on a RMA on my ASUS B250F motherboard. I had spent a good few day's diagnosing my computer and was 100% certain that the reason behind my PC not booting was the board. I contacted the local company I had bought it from 3 month's prior and they asked me to bring my build into the shop so they can offer a replacement motherboard. I wasn't free for at least a week so my father-in-law kindly dropped off my computer. Strangely, they asked him for £20 as a booking in fee (bizarre) and stated that the 'motherboard was at an incorrect angle' (can anyone elaborate on how a motherboard can be at an incorrect angle?!).

 

What I thought would be a quick switching of components has been drawn out into a nearly 2 week affair. I am still without my PC and still none the wiser as to what the hell they are doing with it. My questions have been met with a 'you'll be updated in the near future'.

 

Does anyone else have any bizarre RMA experiences?!

[Armakar]

1 month ago i ordered a kraken x62 for my built
dead on arrival

 

ordered another

dead on arrival

 

ordered another

dead after a week's usage

 

never buy NZXT garbage

[HunterScott]

Just now, Armakar said:

1 month ago i ordered a kraken x62 for my built
dead on arrival

 

ordered another

dead on arrival

 

ordered another

dead after a week's usage

 

never buy NZXT garbage

You didn't order off of Amazon by any chance did you?!

[Armakar]

2 minutes ago, HunterScott said:

You didn't order off of Amazon by any chance did you?!

3 separate stores, amazon's was the one that lasted the longest

[HunterScott]

1 minute ago, Armakar said:

3 separate stores, amazon's was the one that lasted the longest

That surprises me. Most electrical items I have bought from Amazon have ended up damaged; faulty or not fit for purpose.

[MrRemnant]

11 hours ago, HunterScott said:

That surprises me. Most electrical items I have bought from Amazon have ended up damaged; faulty or not fit for purpose.

All my pc was from amazon, works perfectly. 

[Likwid]

My R9 290(Was engineering sample) which I bought when it just released died after a month and had to wait 2 months for RMA.

And the one I got back ran quite a lot worse, almost 10C(from 74 to 84) hotter at same 1150 MHz using same aftermarket thermal paste.

6 minutes ago, HK - 47 said:

All my pc was from amazon, works perfectly. 

I think you have 6400 not I5 5400

[MrRemnant]

2 minutes ago, Likwid said:

My R9 290(Was engineering sample) which I bought when it just released died after a month and had to wait 2 months for RMA.

And it the one I got back ran quite a lot worse, almost 10C hotter at same 1150 MHz using same aftermarket thermal paste.

I think you have 6400 not I5 5400

actually 7400, whoops

[PineyCreek]

7 minutes ago, HK - 47 said:

All my pc was from amazon, works perfectly. 

Most of my PC and electronics as well, no issues.  Maybe there's something odd going on at the warehouse where @HunterScott gets his stuff shipped from.

[tarmacd]

Have been having a nightmare time with Corsair for over a month and a half now. I have been trying to get my 3 SP120 fans replaced since the middle of October, and they're finally due to arrive today. I've also been fighting with them for a refund, for my third H100i v2 that has failed in 6 months. Their Customer service has been nothing short of abysmal. I'm not likely to ever buy anything from ever again considering the condescending attitude, and general lack of helpfulness I have received in the last two months. I keep getting told to wait for 24-48 hrs for a return call or e-mail, and 2 weeks later, I've heard nothing back. I even spoke with a customer service manager, who completely lied through his teeth to me on the phone. The only responsive person I've been able to converse with in their company, has been who ever answers their Facebook messenger. Has been one of the worst customer service experience I've had, especially after spending some $500 on their shit. 

[HunterScott]

1 hour ago, PineyCreek said:

Most of my PC and electronics as well, no issues.  Maybe there's something odd going on at the warehouse where @HunterScott gets his stuff shipped from.

I smell a conspiracy! I require a crack-shot team of people to assist with the investigation.

[HunterScott]

19 minutes ago, tarmacd said:

Have been having a nightmare time with Corsair for over a month and a half now. I have been trying to get my 3 SP120 fans replaced since the middle of October, and they're finally due to arrive today. I've also been fighting with them for a refund, for my third H100i v2 that has failed in 6 months. Their Customer service has been nothing short of abysmal. I'm not likely to ever buy anything from ever again considering the condescending attitude, and general lack of helpfulness I have received in the last two months. I keep getting told to wait for 24-48 hrs for a return call or e-mail, and 2 weeks later, I've heard nothing back. I even spoke with a customer service manager, who completely lied through his teeth to me on the phone. The only responsive person I've been able to converse with in their company, has been who ever answers their Facebook messenger. Has been one of the worst customer service experience I've had, especially after spending some $500 on their shit. 

I had a terrible experience with Corsair, so you're not alone there. I tried to RMA a PSU, and couldn't find my receipt. I got in touch with Maplins who were able to provide me with proof of purchase as I knew the exact date and approximate time that I bought the PSU, but as it was 'printed on a sheet of paper' they wouldn't accept it as proof that I was the initial purchaser of the item. But trying to get through to Corsair is irritating, they need to shove a rocket up their arses.