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Floatplane deliveries and worries by staff

I've been wanting to say something for a little while now, and I've sat on my thoughts until now. But the video "FP Exclusive - Teasing Dale the Sleeper" is what finally drove me over the edge.

 

@LinusTech mate, you in particular, have this bad habit of apologising, for frankly nothing.
"I haven't done an update for you guys in a while" You kidding me? The last update was what, less than a week ago? Is that even considered a long time?
I kinda feel like you've got these sky-high expectations for yourself and what you and your team "should" be producing for us, to the point where you're actually being unreasonable with yourself and putting these unnecessary demands on your 'required' output. You've got a wife mate, and kids, I understand if something is gonna be a day late or even just a few hours late - That's cool with me - deal with your stuff; it's okay.

 

And @nicklmg, you as well, end up apologising to us because adobe media encoder threw a sheep bleat error and an upload will now take "another hour or two". So what? An hour or two? Is that meant to be some massive hindrance or upset for me and all the other Floatplaners? (Did you ever decide on a noun in the end?)
Don't get me wrong - I understand that you want to be transparent and communicate well with us - and that's great - But I don't think that you owe us an apology for adobe errors and editing issues. I for one am glad you take the time to make your content the best you can - That's why I continue to watch after a year and a half of having found you all.

 

Both of you - I understand that you're trying really hard to put a super professional face on what was originally a small upstart youtuber operation, making yourselves into a full-fat media organisation that's capable of operating and delivering without the support of the youtube infrastructure and userbase, but it really does feel like you're all far too often harsh on yourselves over comparatively tiny little upsets about delivery and updates.

 

I didn't pay £50 (or whatever it was) for Floatplane because I DEMANDED that content be provided on an ultra-strict schedule with ABSOLUTELY NO DISAPPOINTMENTS.
I paid the money because I like the content you produce, I like you guys, and I wanna help you all succeed and keep making this stuff.
So what if a video is a couple of hours late? So what if it's been a few extra days or a week since you gave us an exclusive update or lead hours/days on a video before it's published to youtube? I'm still gonna watch it on floatplane even though it's sitting in my youtube queue because I get the privilege (yes privilege, not right) of it being ad-free and higher bitrate.

 

I work in TV myself, so I understand the harsh reality of schedules and deliveries... But with nobody to answer to except us (and frankly the Floatplane crowd seem a hell of a lot nicer than the youtube crowd) then I don't think you've got as much to panic over as you think you do. Take it easy - if something's late; then we'll wait.

 

And yeah okay, if all the panic and worry is over meeting advertiser-set deadlines about air dates, then my whole point is kinda null and void, but I figure at least for the sake of the Floatplane crowd (who I hope will back me up in this!) it's worth saying - Don't worry; we'll wait.

 

Much love

Sphelx Komodo

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I initially paid to get scrapyard wars sooner, now I just browse whenever.  I get a backlog of videos up to 3 weeks long, well worth 30 bucks

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I understand that there are a couple of oddball cases that I sometimes nag about (errors, etc.), but they're expected - pushing out content without time to search in depth for errors will let some slip through.

 

That's fine. It's also great to see y'all fix a majority of the problems subtly from FPC to youtube - especially when the time between the two is less than a day. Credit's due to whoever reads the threads on those.

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I understand your @LinusTech comment, but the comment for @nicklmg I think is kind of unwarranted.You seem to think that an update on the status of a video release that takes 10-15mins to write is over stressing him. If Media Encoder got drunk and drew a bunch of dicks on my project, I would make a post saying why the video is gonna be late while I tap my foot waiting for Media encoder to get his shit together.

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The way that you can look at it is that Floatplane is(in theory) a service, and they're trying to uphold the claims that were made when you signed up. I wouldn't criticize them too much for it because they're giving you what you paid for, and letting you know when things aren't quite going as planned.

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I just come to floatplane to download the week's episodes to chill on my couch on a saturday morning, eat my cornflakes with my son and chill with my tech nerdiness.  I like it, son likes it.  Content is great, looks great, and is worth far more than the paltry $3 USD i pay a month for it.  I only wish that WAN show was on FP with the higher bitrates and better everything.  Also, because its a PITA to have to go to YT just for WAN show.

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1 minute ago, MedievalMatt said:

I just come to floatplane to download the weeks episode to chill on my couch on a saturday morning, eat my cornflakes with my son and chill with my tech nerdiness.  I like it, son likes it.  Content is great, looks great, and is worth far more than the paltry $3 USD i pay a month for it.  I only wish that WAN show was on FP with the higher bitrates and better everything.  Also, because its a PITA to have to go to YT just for WAN show.

Even if WAN Show wasn't at a higher bitrate I'd want it here just so I can download it without going through a bunch of crappy third party sites with ads that look like the ones on TPB.

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3 minutes ago, MedievalMatt said:

I just come to floatplane to download the week's episodes to chill on my couch on a saturday morning, eat my cornflakes with my son and chill with my tech nerdiness.  I like it, son likes it.  Content is great, looks great, and is worth far more than the paltry $3 USD i pay a month for it.  I only wish that WAN show was on FP with the higher bitrates and better everything.  Also, because its a PITA to have to go to YT just for WAN show.

I think I remember them mentioning having some uploading the WAN show due to stress on the system and that they're working on it.

 

"I think"

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2 hours ago, LordoftheRaccoons said:

Even if WAN Show wasn't at a higher bitrate I'd want it here just so I can download it without going through a bunch of crappy third party sites with ads that look like the ones on TPB.

haha, I have YT Red as part of my play all access subscription ($10/Mo. US) which means i dont get ads on YT ever, so its not a huge deal... just a PITA to have to go to a different app.

 

2 hours ago, Imbellis said:

I think I remember them mentioning having some uploading the WAN show due to stress on the system and that they're working on it.

 

"I think"

Id be ok with "heres this months WAN Shows" as a big pack once a month.  That probably would be less stress on their system, and would be fine by me.  if i want WAN show that week, go to YT.  otherwise, end of the month i get to binge.

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They're Canadian, of course they're gonna apologize.

Just let them be, there's no harm done by apologizing.

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Even on this very forum there are people who get rather vocal if things aren't released on time or whatever. In fact to be honest the community can be very demanding. 

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3 hours ago, SC2Mitch said:

I'm confused

What he's saying is 

 

"Fuck you, stop trying too hard."

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Just now, Syntaxvgm said:

What he's saying is 

 

"Fuck you, stop trying too hard."

:o

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It is weird. On one side, they are trying to start a new service that has high standards and is reputable. On the other hand, this service is mainly attracting some of their most forgiving and loyal followers.

 

;(

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Think it the other way. They are building platform for creators and viewers to interact with each other. Even if it just by one side paying and other one delivering something for the money. If you go to local, small store and they don't for reason or another have what you are looking for, do you take "Hey, these things happen, mate" for a quality service answer? I think not. The service where provider actually thinks what customers feel like is premium quality compared to bigger service where you feel like not being appreciated.

 

So what Linus and co are doing isn't just apologizing for nothing really. They are reassuring for us the customers that they actually care about quality of their service and want us to have it just as promised. I might not care, you obviously don't care, but there are number of vocal members who would create threads demanding content if there wasn't any note about reasons of missing it.

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