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[SOLVED] Windows 10 black screen with system32 cmd prompt

phumkie
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[THIS PROBLEM HAS BEEN SOLVED, SOLUTION IN EDIT 2]

 

Hello, I just encountered a weird problem that I cant find a solution to.

After a lesson I came to power up my pc again and sfter I put my password in, I was greeted with a black screen and a system32 cmd prompt, I have a cursor and ctrl alt delete seems to work.

Things I tried:

Safe mode with networking, same result.

Restarting

Shutting down and powering up again

 

Thank you so much for any feedback and help, it means alot!

 

Edit: Typing explorer.exe in the system32 cmd prompt that pops up seems to worked, taskbar is back etc

 

Edit 2: Resetting (Not restarting, got them mixed up) my pc worked, everything back to normal.

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1 minute ago, phumkie said:

Hello, I just encountered a weird problem that I cant find a solution to.

After a lesson I came to power up my pc again and sfter I put my password in, I was greeted with a black screen and a system32 cmd prompt, I have a cursor and ctrl alt delete seems to work.

Things I tried:

Safe mode with networking, same result.

Restarting

Shutting down and powering up again

 

Thank you so much for any feedback and help, it means alot!

did you have downloaded things from the internet lately?

ask me about your system builds, AIO's, CPU's, PSU's, and GPU's.

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Posted (edited)

Windows is screwed I'm afraid, something must have happened to system32 the last time you turned off the PC. 

Edited by LinusTechTipsFanFromDarlo

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You could type into command prompt Explorer.exe or even try exit, failing that as CTRL ALT DEL works open taskmanager and click file-run new task-explorer.exe

 

Sounds like something has changed your default start program, will add registry entry here shortly...

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5 minutes ago, ricksteendam1 said:

did you have downloaded things from the internet lately?

Not that I am aware of. Will I have to reinstall windows, if I do, only my SSD stuff will be wiped, right? And how am I going to reinstall it?

 

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5 minutes ago, Swaffy said:

You could type into command prompt Explorer.exe or even try exit, failing that as CTRL ALT DEL works open taskmanager and click file-run new task-explorer.exe

 

Sounds like something has changed your default start program, will add registry entry here shortly...

Opening taskmanager doesnt work, no window pops up.

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6 minutes ago, LinusTechTipsFanFromDarlo said:

Windows is screwed I'm afraid, something must have happened to system32 the last time you turned off the PC. 

Will I have to reinstall windows? Like I said above, only the SSD stuff will get wiled, right? How will go about reinstalling?

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1 minute ago, phumkie said:

Opening taskmanager doesnt work, no window pops up.

Did you try the commands in command prompt?

 

The registry entry to check is:- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell if this is not explorer.exe then change it back so it is. Hopefully you can get in regedit from the command prompt.

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6 minutes ago, phumkie said:

Will I have to reinstall windows? Like I said above, only the SSD stuff will get wiled, right? How will go about reinstalling?

Download this and put it on a USB (that is big enough). 

 

https://www.microsoft.com/en-gb/software-download/windows10 

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What happens if you provoke the system recovery PE thing? 

 

Low tech way is to power off the PC during boot 3 times in a row untill windows loads with "attempting to diagnose..." or something like that. 

 

If you can get into recovery theres an option to Reset this PC. That should get you back on track even kepping your files. 

 

This CAN faul tho. *fingers crossed*

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4 minutes ago, Swaffy said:

Did you try the commands in command prompt?

 

The registry entry to check is:- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell if this is not explorer.exe then change it back so it is. Hopefully you can get in regedit from the command prompt.

Oh my god! Typing explorer.exe in the command prompt worked! Will this stay like this or will I have to do it everytime it boots up?

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Just now, phumkie said:

Oh my god! Typing explorer.exe in the command prompt worked! Will this stay like this or will I have to do it everytime it boots up?

Check the registry key this has probably been changed. This will set explorer back as your default startup not command prompt.

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1 minute ago, phumkie said:

Oh my god! Typing explorer.exe in the command prompt worked! Will this stay like this or will I have to do it everytime it boots up?

Id go with a reset keeping files if I were you just to be safe. 

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4 minutes ago, Swaffy said:

Check the registry key this has probably been changed. This will set explorer back as your default startup not command prompt.

That registry key is indeed tied to explorer.exe, will do what Storytellar said because I am in Safe mode, need to see if it actually worked.

 

4 minutes ago, Storytellar said:

Id go with a reset keeping files if I were you just to be safe. 

Will update you guys in a minute.

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Just now, phumkie said:

That registry key is indeed tied to explorer.exe, will do what Storytellar said because I am in Safe mode, need to see if it actually worked.

 

Will update you guys in a minute.

As the reg key is correct then yes go for the reset, probably the only way to get back to a good clean working system.

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6 minutes ago, Swaffy said:

As the reg key is correct then yes go for the reset, probably the only way to get back to a good clean working system.

Restarting did not work, but when I typed explorer.exe windows took some time to load some things up that didn't do when I was in safe mode, should I restart even one more time? (Sorry for bothering so much, I am just a 15 year old (no porn site shit) that got a new computer for gamedev stuff.)

 

Edit: Restarting again did not work, I will double check the registry key again.

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5 minutes ago, phumkie said:

Restarting did not work, but when I typed explorer.exe windows took some time to load some things up that didn't do when I was in safe mode, should I restart even one more time? (Sorry for bothering so much, I am just a 15 year old (no porn site shit) that got a new computer for gamedev stuff.)

Just to help out I think you're mixing up "restart" and "Refresh".

FYI: https://support.microsoft.com/en-au/help/17085/windows-8-restore-refresh-reset-pc

If you refresh correctly it won't affect your files.

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It looks like you're getting to safe mode with CMD Prompt. Use the CMD to get into msconfig.exe, boot tab, and disable safe boot. Then do virus scan. Either someone tried pranking or you got hacked.

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6 minutes ago, kachel94 said:

Just to help out I think you're mixing up "restart" and "Refresh".

FYI: https://support.microsoft.com/en-au/help/17085/windows-8-restore-refresh-reset-pc

If you refresh correctly it won't affect your files.

Is the refresh term a Win 8 thing? 

 

Either way refresh in this case is what we want yes. But in Win 10 recovery you choose Reset and then get to choose between deleting files or not. Ie. Refresh or reset. 

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1 minute ago, Storytellar said:

Is the refresh term a Win 8 thing? 

 

Either way refresh in this case is what we want yes. But in Win 10 recovery you choose Reset and then get to choose between deleting files or not. Ie. Refresh or reset. 

Currently resetting, and yeah I got abit confused between restart, reset and refresh, like I said, Im oretty young and not really computer-literate in these kind of things, sorry for bothering so much again.

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9 minutes ago, Ryujin2003 said:

It looks like you're getting to safe mode with CMD Prompt. Use the CMD to get into msconfig.exe, boot tab, and disable safe boot. Then do virus scan. Either someone tried pranking or you got hacked.

This is also a possible and/or viable option. 

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Just now, phumkie said:

Currently resetting, and yeah I got abit confused between restart, reset and refresh, like I said, Im oretty young and not really computer-literate in these kind of things, sorry for bothering so much again.

Dont fret. We are all happy and willing to help :)

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