Ea tech support, rely on Forums to solve problems.

[rentaspoon]

I had a struggle running Mass Effect on Win 8, had been on the forums search for a fix and there was one official one saying you have to patch it didn't work as it wasn't installed apparently.

Spoke to a guy call Monte on their tech support (nice guy), went through the usual (admin rights, compatibility mode) no luck! He ended up sending a link to a forum post saying that the patch searches for the mass effect launcher which is how it finds the folder which is missing if you have an origin version.

After all that Mass Effect is now working but missing from my Origin list. While I'm glad its working its bad that they rely on having to download a file from other peoples dropbox rather than fixing a patch.

[Bluejay0]

EA....'nuff said

[Fate]

EA is like the worst gaming company ever.... 

Still getting crashes in BF4 every 30 minutes....

[LiquidAir]

[rentaspoon]

I just can't believe that EA has sunk to a new low, not only selling a game that doesn't work on the 2 biggest windows platform then having a patch not that's working and having a tech support that doesn't know how to fix it.

I remember when EA were good guy :-(

[geogga]

What do you expect?

There's this one fellow, I forgot his name but he does these modifications to games that have problems and improves it. Everyone uses these modifications that he does.

[rentaspoon]

I expect them to run a games company if they want me to continue buying BF series

[ivhyn]

I had the exact same problem and found the solution you found. After it breaks your registration code I had to chat with an employee on the tech forum and it worked like a charm.

The woman was very patient while I was trying to figure out my security question and after I didn't know it she sent it to me via email.

I can understand the company though, why patch a game thats over 6 years old?

[BigD1970]

They dont have support because they dont want to deal with angry customers.

[CAKEwasTRUE]

 

Ramsey approves

[CAKEwasTRUE]

EA is like the worst gaming company ever.... 

Still getting crashes in BF4 every 30 minutes....

 

I still cant stay stable when the building falls in Shanghai!

[Frix]

I liked it more when DLC's actually came out a while after the game, but EA *sigh* day one dlc's for the games.

[rentaspoon]

I can understand the company though, why patch a game thats over 6 years old?

Because they still sell it and don't say that its not compatible with win 8

[mgsstar]

If it is missing if your Origin list it means that you don't own that game or you might be saying that it is not installed? If you are saying its not showing in the list as installed, its fine as it will still run.

[rentaspoon]

i realised i could put my newer product code in and it's now back