Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

Intermittent internet connection/ excessive packet dropping

I recently installed a new Netgear CM400 cable Modem. I've been having problems with alot of  packets dropping (mostly noticeable when playing games) and occasionally the connection to the internet will drop all together.

At the moment this is all the information i can give you because the modem wont load the event log. 
I have tried restarting/factory resetting the router.
the modem being used with it is an ASUS RT-N12D1
 trubbleshot.PNG.651bf61ac07cae565c9f0e6db53bff84.PNG

Link to post
Share on other sites

How long was the modem up and online when you took the screenshot?

Current Network Layout:

Current Build Log/PC:

Prior Build Log/PC:

Link to post
Share on other sites
2 minutes ago, Lurick said:

How long was the modem up and online when you took the screenshot?

>10 minutes 

i have been having this problem with the modem for about 2 months

Link to post
Share on other sites
Just now, mcaldwell said:

>10 minutes

Yikes, that's a LOT of uncorrectable errors in such a short period of time.

I would definitely call your ISP at this point and have them come check the line to the box outside. Looks like something is damaged along the way.

Current Network Layout:

Current Build Log/PC:

Prior Build Log/PC:

Link to post
Share on other sites
36 minutes ago, Lurick said:

Yikes, that's a LOT of uncorrectable errors in such a short period of time.

I would definitely call your ISP at this point and have them come check the line to the box outside. Looks like something is damaged along the way.

thank-you

Link to post
Share on other sites

Defo contact the ISP, considering its DOCSIS 3/3.1 the signal ratio and power levels are in spec.

Please quote or tag me if you need a reply

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×