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Need help with analyzing .DMP (PC random crashes)

WereCat
By WereCat
in Troubleshooting
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Ok, so my PC crashes at random times. No BSOD or anything, it just suddenly restarts.

 

This happens only in very demanding games like BF1 or Witcher 3.

I have this .DMP file and it seems to point to my CPU Cache being bad? I am not sure, can you help me with that?

 

I highlighted the problem... if that is really the problem. I just want to be sure.

 




Microsoft (R) Windows Debugger Version 10.0.15063.468 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\WereCat\Desktop\072917-5718-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 15063.0.amd64fre.rs2_release.170317-1834
Machine Name:
Kernel base = 0xfffff802`1001d000 PsLoadedModuleList = 0xfffff802`103695e0
Debug session time: Sat Jul 29 13:45:03.644 2017 (UTC + 2:00)
System Uptime: 0 days 1:31:24.377
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
...............
GetContextState failed, 0x8007001E
CS descriptor lookup failed
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get program counter
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffb689ac940028, bf800000, 124}

GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Probably caused by : GenuineIntel

Followup:     MachineOwner
---------

GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
3: kd> !analyze -v
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get program counter
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffb689ac940028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  10.0.15063.483 (WinBuild.160101.0800)

SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME:  Z87X-UD4H

SYSTEM_SKU:  To be filled by O.E.M.

SYSTEM_VERSION:  To be filled by O.E.M.

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  F9

BIOS_DATE:  03/18/2014

BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT:  Z87X-UD4H-CF

BASEBOARD_VERSION:  x.x

DUMP_TYPE:  2

BUGCHECK_P1: 0

BUGCHECK_P2: ffffb689ac940028

BUGCHECK_P3: bf800000

BUGCHECK_P4: 124

BUGCHECK_STR:  0x124_GenuineIntel

CPU_COUNT: 8

CPU_MHZ: dac

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3c

CPU_STEPPING: 3

CPU_MICROCODE: 6,3c,3,0 (F,M,S,R)  SIG: 1E'00000000 (cache) 1E'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  bf1.exe

CURRENT_IRQL:  f

ANALYSIS_SESSION_HOST:  DESKTOP-QQ7HGM1

ANALYSIS_SESSION_TIME:  07-29-2017 14:10:14.0663

ANALYSIS_VERSION: 10.0.15063.468 amd64fre

STACK_TEXT:  
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_CACHE

TARGET_TIME:  2017-07-29T11:45:03.000Z

OSBUILD:  15063

OSSERVICEPACK:  483

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2017-07-07 08:06:35

BUILDDATESTAMP_STR:  160101.0800

BUILDLAB_STR:  WinBuild

BUILDOSVER_STR:  10.0.15063.483

ANALYSIS_SESSION_ELAPSED_TIME:  75f

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache

FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}

Followup:     MachineOwner
---------

GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
GetContextState failed, 0x8007001E
 

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Posted
  • Author
5 minutes ago, Dillerfar said:

Hi WereCat.

 

have you tried running a CPU cache test to see if it shows any anomalies?

No, I am running OCCT with AVX right now to see if it crashes. I will try to find some program to test the CPU Cache as I have never heard of one.

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1 minute ago, PineyCreek said:

You could also download the MS debug tool and appropriate symbols package based on your OS and you might get better info than all those GetContextState failed, 0x8007001E lines.

This has been done with the MS Debug tool.

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Posted
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3 minutes ago, PineyCreek said:

Is it using the right symbols package then?  They are separate downloads from the debug tool, last time I checked.

Yeah, it is using the right symbol package. I did everything according to the guide on the MS Website.

 

I think you haven't checked the entire log in spoilers maybe?

All I get is just the GetContextState failed, 0x8007001E but then I get the option to click on ANALYZE, when I do I get this:

(it is part of the original post as well)

 



    Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffb689ac940028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

 

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  10.0.15063.483 (WinBuild.160101.0800)

SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME:  Z87X-UD4H

SYSTEM_SKU:  To be filled by O.E.M.

SYSTEM_VERSION:  To be filled by O.E.M.

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  F9

BIOS_DATE:  03/18/2014

BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT:  Z87X-UD4H-CF

BASEBOARD_VERSION:  x.x

DUMP_TYPE:  2

BUGCHECK_P1: 0

BUGCHECK_P2: ffffb689ac940028

BUGCHECK_P3: bf800000

BUGCHECK_P4: 124

BUGCHECK_STR:  0x124_GenuineIntel

CPU_COUNT: 8

CPU_MHZ: dac

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3c

CPU_STEPPING: 3

CPU_MICROCODE: 6,3c,3,0 (F,M,S,R)  SIG: 1E'00000000 (cache) 1E'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  bf1.exe

CURRENT_IRQL:  f

ANALYSIS_SESSION_HOST:  DESKTOP-QQ7HGM1

ANALYSIS_SESSION_TIME:  07-29-2017 14:42:55.0549

ANALYSIS_VERSION: 10.0.15063.468 amd64fre

STACK_TEXT:  
GetContextState failed, 0x8007001E
Unable to get current machine context, Win32 error 0n30


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_CACHE

TARGET_TIME:  2017-07-29T11:45:03.000Z

OSBUILD:  15063

OSSERVICEPACK:  483

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2017-07-07 08:06:35

BUILDDATESTAMP_STR:  160101.0800

BUILDLAB_STR:  WinBuild

BUILDOSVER_STR:  10.0.15063.483

ANALYSIS_SESSION_ELAPSED_TIME:  95f

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache

FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}

Followup:     MachineOwner
 

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