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Corsair K95 disconnecting and reconnecting when CUE is installed.

niofalpha
By niofalpha
in Peripherals
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I've had this issue for months, before I just uninstalled the software. I reinstalled it and I'm having an issue with my keyboard disconnecting and reconnecting every few minutes.

 

Keyboard is K95 RGB. The issue is only when the CUE software is installed on my computer.

Just remember: Random people on the internet ALWAYS know more than professionals, when someone's lying, AND can predict the future.

i7 9700K (5.2Ghz @1.2V); MSI Z390 Gaming Edge AC; Corsair Vengeance RGB Pro 16GB 3200 CAS 16; H100i RGB Platinum; Samsung 970 Evo 1TB; Samsung 850 Evo 500GB; WD Black 3 TB; Phanteks 350x; Corsair RM19750w.

 

Laptop: Dell XPS 15 4K 9750H GTX 1650 16GB Ram 256GB SSD

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Delete the program and everything inside of its location.

Cor Caeruleus Reborn v6

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CPU Cooler: be quiet! - PURE ROCK 
Thermal Compound: Arctic Silver - 5 High-Density Polysynthetic Silver 3.5g Thermal Paste 
Motherboard: ASRock Z370 Extreme4
Memory: G.Skill TridentZ RGB 2x8GB 3200/14
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive 
Storage: Samsung - 960 EVO 500GB M.2-2280 Solid State Drive
Storage: Western Digital - Blue 2TB 3.5" 5400RPM Internal Hard Drive
Storage: Western Digital - BLACK SERIES 3TB 3.5" 7200RPM Internal Hard Drive
Video Card: EVGA - 970 SSC ACX (1080 is in RMA)
Case: Fractal Design - Define R5 w/Window (Black) ATX Mid Tower Case
Power Supply: EVGA - SuperNOVA P2 750W with CableMod blue/black Pro Series
Optical Drive: LG - WH16NS40 Blu-Ray/DVD/CD Writer 
Operating System: Microsoft - Windows 10 Pro OEM 64-bit and Linux Mint Serena
Keyboard: Logitech - G910 Orion Spectrum RGB Wired Gaming Keyboard
Mouse: Logitech - G502 Wired Optical Mouse
Headphones: Logitech - G430 7.1 Channel  Headset
Speakers: Logitech - Z506 155W 5.1ch Speakers

 

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1 hour ago, ARikozuM said:

Delete the program and everything inside of its location.

Then I can't use any Macros or RGB...

Just remember: Random people on the internet ALWAYS know more than professionals, when someone's lying, AND can predict the future.

i7 9700K (5.2Ghz @1.2V); MSI Z390 Gaming Edge AC; Corsair Vengeance RGB Pro 16GB 3200 CAS 16; H100i RGB Platinum; Samsung 970 Evo 1TB; Samsung 850 Evo 500GB; WD Black 3 TB; Phanteks 350x; Corsair RM19750w.

 

Laptop: Dell XPS 15 4K 9750H GTX 1650 16GB Ram 256GB SSD

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6 minutes ago, niofalpha said:

Then I can't use any Macros or RGB...

You'll reinstall afterwards... 

 

Sometimes the remnants of the program can stay leading to their use later.

Cor Caeruleus Reborn v6

Spoiler

CPU: Intel - Core i7-8700K

CPU Cooler: be quiet! - PURE ROCK 
Thermal Compound: Arctic Silver - 5 High-Density Polysynthetic Silver 3.5g Thermal Paste 
Motherboard: ASRock Z370 Extreme4
Memory: G.Skill TridentZ RGB 2x8GB 3200/14
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive 
Storage: Samsung - 960 EVO 500GB M.2-2280 Solid State Drive
Storage: Western Digital - Blue 2TB 3.5" 5400RPM Internal Hard Drive
Storage: Western Digital - BLACK SERIES 3TB 3.5" 7200RPM Internal Hard Drive
Video Card: EVGA - 970 SSC ACX (1080 is in RMA)
Case: Fractal Design - Define R5 w/Window (Black) ATX Mid Tower Case
Power Supply: EVGA - SuperNOVA P2 750W with CableMod blue/black Pro Series
Optical Drive: LG - WH16NS40 Blu-Ray/DVD/CD Writer 
Operating System: Microsoft - Windows 10 Pro OEM 64-bit and Linux Mint Serena
Keyboard: Logitech - G910 Orion Spectrum RGB Wired Gaming Keyboard
Mouse: Logitech - G502 Wired Optical Mouse
Headphones: Logitech - G430 7.1 Channel  Headset
Speakers: Logitech - Z506 155W 5.1ch Speakers

 

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Have you tried any other USB ports?

Cor Caeruleus Reborn v6

Spoiler

CPU: Intel - Core i7-8700K

CPU Cooler: be quiet! - PURE ROCK 
Thermal Compound: Arctic Silver - 5 High-Density Polysynthetic Silver 3.5g Thermal Paste 
Motherboard: ASRock Z370 Extreme4
Memory: G.Skill TridentZ RGB 2x8GB 3200/14
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive 
Storage: Samsung - 960 EVO 500GB M.2-2280 Solid State Drive
Storage: Western Digital - Blue 2TB 3.5" 5400RPM Internal Hard Drive
Storage: Western Digital - BLACK SERIES 3TB 3.5" 7200RPM Internal Hard Drive
Video Card: EVGA - 970 SSC ACX (1080 is in RMA)
Case: Fractal Design - Define R5 w/Window (Black) ATX Mid Tower Case
Power Supply: EVGA - SuperNOVA P2 750W with CableMod blue/black Pro Series
Optical Drive: LG - WH16NS40 Blu-Ray/DVD/CD Writer 
Operating System: Microsoft - Windows 10 Pro OEM 64-bit and Linux Mint Serena
Keyboard: Logitech - G910 Orion Spectrum RGB Wired Gaming Keyboard
Mouse: Logitech - G502 Wired Optical Mouse
Headphones: Logitech - G430 7.1 Channel  Headset
Speakers: Logitech - Z506 155W 5.1ch Speakers

 

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Just now, ARikozuM said:

You'll reinstall afterwards... 

 

Sometimes the remnants of the program can stay leading to their use later.

Either way, I completly uninstalled and reinstalled it.

Just now, ARikozuM said:

Have you tried any other USB ports?

Yes

Just remember: Random people on the internet ALWAYS know more than professionals, when someone's lying, AND can predict the future.

i7 9700K (5.2Ghz @1.2V); MSI Z390 Gaming Edge AC; Corsair Vengeance RGB Pro 16GB 3200 CAS 16; H100i RGB Platinum; Samsung 970 Evo 1TB; Samsung 850 Evo 500GB; WD Black 3 TB; Phanteks 350x; Corsair RM19750w.

 

Laptop: Dell XPS 15 4K 9750H GTX 1650 16GB Ram 256GB SSD

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sex hahaha

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Just now, niofalpha said:

Either way, I completly uninstalled and reinstalled it.

Yes

It might be the keyboard. I would contact Corsair about it. I believe that there is a Corsair rep on the forums.

Cor Caeruleus Reborn v6

Spoiler

CPU: Intel - Core i7-8700K

CPU Cooler: be quiet! - PURE ROCK 
Thermal Compound: Arctic Silver - 5 High-Density Polysynthetic Silver 3.5g Thermal Paste 
Motherboard: ASRock Z370 Extreme4
Memory: G.Skill TridentZ RGB 2x8GB 3200/14
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive 
Storage: Samsung - 960 EVO 500GB M.2-2280 Solid State Drive
Storage: Western Digital - Blue 2TB 3.5" 5400RPM Internal Hard Drive
Storage: Western Digital - BLACK SERIES 3TB 3.5" 7200RPM Internal Hard Drive
Video Card: EVGA - 970 SSC ACX (1080 is in RMA)
Case: Fractal Design - Define R5 w/Window (Black) ATX Mid Tower Case
Power Supply: EVGA - SuperNOVA P2 750W with CableMod blue/black Pro Series
Optical Drive: LG - WH16NS40 Blu-Ray/DVD/CD Writer 
Operating System: Microsoft - Windows 10 Pro OEM 64-bit and Linux Mint Serena
Keyboard: Logitech - G910 Orion Spectrum RGB Wired Gaming Keyboard
Mouse: Logitech - G502 Wired Optical Mouse
Headphones: Logitech - G430 7.1 Channel  Headset
Speakers: Logitech - Z506 155W 5.1ch Speakers

 

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Just now, ARikozuM said:

It might be the keyboard. I would contact Corsair about it. I believe that there is a Corsair rep on the forums.

I've had this keyboard since 2015, never had any issues with it since CUE2 was released, and I went X99.

Just remember: Random people on the internet ALWAYS know more than professionals, when someone's lying, AND can predict the future.

i7 9700K (5.2Ghz @1.2V); MSI Z390 Gaming Edge AC; Corsair Vengeance RGB Pro 16GB 3200 CAS 16; H100i RGB Platinum; Samsung 970 Evo 1TB; Samsung 850 Evo 500GB; WD Black 3 TB; Phanteks 350x; Corsair RM19750w.

 

Laptop: Dell XPS 15 4K 9750H GTX 1650 16GB Ram 256GB SSD

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sex hahaha

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Just now, niofalpha said:

I've had this keyboard since 2015, never had any issues with it since CUE2 was released, and I went X99.

Have you tried an older version of the CUE software? CUE was one reason I stopped using their KB/M's.

Cor Caeruleus Reborn v6

Spoiler

CPU: Intel - Core i7-8700K

CPU Cooler: be quiet! - PURE ROCK 
Thermal Compound: Arctic Silver - 5 High-Density Polysynthetic Silver 3.5g Thermal Paste 
Motherboard: ASRock Z370 Extreme4
Memory: G.Skill TridentZ RGB 2x8GB 3200/14
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive 
Storage: Samsung - 960 EVO 500GB M.2-2280 Solid State Drive
Storage: Western Digital - Blue 2TB 3.5" 5400RPM Internal Hard Drive
Storage: Western Digital - BLACK SERIES 3TB 3.5" 7200RPM Internal Hard Drive
Video Card: EVGA - 970 SSC ACX (1080 is in RMA)
Case: Fractal Design - Define R5 w/Window (Black) ATX Mid Tower Case
Power Supply: EVGA - SuperNOVA P2 750W with CableMod blue/black Pro Series
Optical Drive: LG - WH16NS40 Blu-Ray/DVD/CD Writer 
Operating System: Microsoft - Windows 10 Pro OEM 64-bit and Linux Mint Serena
Keyboard: Logitech - G910 Orion Spectrum RGB Wired Gaming Keyboard
Mouse: Logitech - G502 Wired Optical Mouse
Headphones: Logitech - G430 7.1 Channel  Headset
Speakers: Logitech - Z506 155W 5.1ch Speakers

 

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Have you tried flashing the KB's FW? and which version of CUE are you using? 

 

After uninstalling CUE, make sure you to delete the CUE2 folder here C:\Users\AppData\Roaming\Corsair\CUE Folder

 C:\User

If possible, try a different system and see if the problem follows. 

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43 minutes ago, Corsair Joseph said:

Have you tried flashing the KB's FW? and which version of CUE are you using? 

 

After uninstalling CUE, make sure you to delete the CUE2 folder here C:\Users\AppData\Roaming\Corsair\CUE Folder

 C:\User

If possible, try a different system and see if the problem follows. 

Latest version of the Firmware (2.05), version 2.13.80 of CUE

Corsair folder was empty when I went to it.

 

Have 0 other working computers in my house at the moment.

 

 

It also makes my mouse studder a bit when it's installed.

Just remember: Random people on the internet ALWAYS know more than professionals, when someone's lying, AND can predict the future.

i7 9700K (5.2Ghz @1.2V); MSI Z390 Gaming Edge AC; Corsair Vengeance RGB Pro 16GB 3200 CAS 16; H100i RGB Platinum; Samsung 970 Evo 1TB; Samsung 850 Evo 500GB; WD Black 3 TB; Phanteks 350x; Corsair RM19750w.

 

Laptop: Dell XPS 15 4K 9750H GTX 1650 16GB Ram 256GB SSD

Spoiler

sex hahaha

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