Laptop monitor won't turn on

[Connorjonescaj]

Happened about 2 days ago. Was watching TV on it (hooked via HDMI to a TV) and we turned it off, unplugged the HDMI, turned it on later, and it wouldn't load anything on the screen.
 

Laptop is <1 year old, 

(Given i bought from HK (respectable seller, so no worries there, no warranty)

Dell Inspiron 15 7k series

i7-6700HQ

8GB RAM

Nvidia GTX 960M

 

Connected devices only recognizes the TV as a monitor, using the function key to change projection on any option only works on TV monitor. When I try to detect through display, it only detects the TV monitor.

 

Been suggested it was either a data cable coming out the LCD, or that the bulb on the monitor was dead. I do not think its the backlight being dead as even under heavy light, the laptop monitor is not showing anything.

 

However, the touchscreen element still works on the laptop monitor, 

 

 

 

As I was typing this out, the laptop crashed with an error code along the lines of DXGKRNL VIDEO FATAL ERROR

 

Any ideas?

 

[Billy_Mays]

3 minutes ago, Connorjonescaj said:

Happened about 2 days ago. Was watching TV on it (hooked via HDMI to a TV) and we turned it off, unplugged the HDMI, turned it on later, and it wouldn't load anything on the screen.
 

Laptop is <1 year old, 

(Given i bought from HK (respectable seller, so no worries there, no warranty)

Dell Inspiron 15 7k series

i7-6700HQ

8GB RAM

Nvidia GTX 960M

 

Connected devices only recognizes the TV as a monitor, using the function key to change projection on any option only works on TV monitor. When I try to detect through display, it only detects the TV monitor.

 

Been suggested it was either a data cable coming out the LCD, or that the bulb on the monitor was dead. I do not think its the backlight being dead as even under heavy light, the laptop monitor is not showing anything.

 

However, the touchscreen element still works on the laptop monitor, 

 

 

 

As I was typing this out, the laptop crashed with an error code along the lines of DXGKRNL VIDEO FATAL ERROR

 

Any ideas?

 

The display connection between your GPU and Screen is broken I  think but not for a 1 year old laptop 

[Connorjonescaj]

Just now, Billy_Mays said:

The display connection between your GPU and Screen is broken I  think but not for a 1 year old laptop 

Its what someone suggested, how would i go about verifying and fixing that if that were the case?

[Billy_Mays]

1 minute ago, Connorjonescaj said:

Its what someone suggested, how would i go about verifying and fixing that if that were the case?

Is it out of warranty and if so is it backed up?

[Connorjonescaj]

Editted in more information, after the most recent crash (the one outlined in the thread) CPU-Z or Device Manager no longer can recognize the GTX 960M

[Connorjonescaj]

Just now, Billy_Mays said:

Is it out of warranty and if so Ian it backed up?

 Didn't buy warranty with it, nor did i get any. Was bought in HK.

[Billy_Mays]

Just now, Connorjonescaj said:

Editted in more information, after the most recent crash (the one outlined in the thread) CPU-Z or Device Manager no longer can recognize the GTX 960M

Then you got a dance paper weight I think

[Billy_Mays]

Just now, Connorjonescaj said:

 Didn't buy warranty with it, nor did i get any. Was bought in HK.

Was it used r open boxed?

[Connorjonescaj]

Just now, Billy_Mays said:

Was it used r open boxed?

Completely new, bought it in store. 

[Billy_Mays]

1 minute ago, Connorjonescaj said:

Completely new, bought it in store. 

Well that's the shortest 960m ever

[Connorjonescaj]

Just now, Billy_Mays said:

Well that's the shortest 960m ever

 

Was told as a gaming laptop, lasted 4 months last year, and 1 day of WoW a week ago :P.

[Connorjonescaj]

Just restarted my laptop, it now recognizes my 960M as a display adapter again.this is the weirdest stuff

[Billy_Mays]

35 minutes ago, Connorjonescaj said:

 

Was told as a gaming laptop, lasted 4 months last year, and 1 day of WoW a week ago :P.

That's no good at all maybe you

got a binned 960?