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I'm trying to download a lot of photos from my time studying abroad, and we have all combined our photos into a huge google photos album, but when I use the download all option, it downloads a file labeled as 5 GB, which seems right, but it ends up being an MOV file that when opened is just the one video in the album. Has anyone else had this problem?

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Perhaps select all and then deselect the videos out of the group? It should separate the groups by date, so you could do it in chunks. Also, if you don't mind including the videos in the download, you could use Google's "Download your data", which includes photos. https://support.google.com/accounts/answer/3024190?hl=en

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14 minutes ago, Jade said:

Perhaps select all and then deselect the videos out of the group? It should separate the groups by date, so you could do it in chunks. Also, if you don't mind including the videos in the download, you could use Google's "Download your data", which includes photos. https://support.google.com/accounts/answer/3024190?hl=en

Google's data download only lets my download photos that I uploaded. I was able to download one of our albums, but the main one won't work. I even added everything to my own library, and tried to download pictures 500 at a time, but it just downloaded as a 1.5 GB .jpg file rather than a folder full of photos. It's very odd.

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