Computer fell of desk, case foot broken

[MoonlightSylv]

The back of my chair hit my PC and it fell, as far as I can tell everything still works (I don't know about the hard drives though) but the case got damaged.

 

The plastic foot on the bottom of my Corsair spec alpha broke, and the screw hole that holds it is also broken, should I RMA the case? If I get a new foot the screw hole will still be broken... My case is the corsair spec alpha  @CorsairCorsair

[PRTI]

RMA it,and say that it somehow fell,the won't notice a difference

[STRMfrmXMN]

I don't think Corsair would cover this. @Corsair George@Corsair Josephmay be able to answer.

[MoonlightSylv]

Just now, keNNySOC said:

RMA it,and say that it somehow fell,the won't notice a difference

Do I have to send them the case when I RMA it?

[PRTI]

1 minute ago, ShadowTechXTS said:

Do I have to send them the case when I RMA it?

Yes,i think you need to send them the case and the warranty list,just say the case somehow broke and its not your fault,they will not notice difference,but if they do i think they will not cover it as its your fault

 

3 minutes ago, STRMfrmXMN said:

@Corsair George

George's last join was 2 years ago  

[MoonlightSylv]

1 minute ago, keNNySOC said:

Yes,i think you need to send them the case and the warranty list,just say the case somehow broke and its not your fault,they will not notice difference,but if they do i think they will not cover it as its your fault

 

George's last join was 2 years ago  

Ugh... I don't want to have to rebuild the system, I got this case literally a week ago.

[PRTI]

Just now, ShadowTechXTS said:

Ugh... I don't want to have to rebuild the system, I got this case literally a week ago.

Well...i don't have answer,try to drill it back in

[LeapFrogMasterRace]

They don't seem to just sell the feet http://www.corsair.com/en-us/site-search?searchQuery=corsair spec alpha maybe if you send a customer support email they can mail you one or at least tell you any options if you can get a new leg just glue it back on with a plastic to metal Epoxy or try using a bigger screw/bolt.

[SSL]

Corsair may be nice enough to take care of you, but this kind of thing probably isn't officially covered under warranty. It's user error.

 

Computers should be kept at floor level.

[STRMfrmXMN]

10 minutes ago, keNNySOC said:

Yes,i think you need to send them the case and the warranty list,just say the case somehow broke and its not your fault,they will not notice difference,but if they do i think they will not cover it as its your fault

 

George's last join was 2 years ago  

Wait, who are the Corsair reps that get back to us here cuz they're cool? @Corsair Johan perhaps?

[PRTI]

Just now, STRMfrmXMN said:

Wait, who are the Corsair reps that get back to us here cuz they're cool? @Corsair Johan perhaps?

Him probably since he visits regularly

[elkenrod]

If there was a chance Cosair would take it back, they certainly aren't now...

[MoonlightSylv]

13 hours ago, keNNySOC said:

Well...i don't have answer,try to drill it back in

That actually worked  

[PRTI]

Just now, ShadowTechXTS said:

That actually worked  

Oh,cudos

[Corsair Joseph]

Glad to see that you were able to fix it. Otherwise, It would have been harder for us to resolve this since we don't have the feet as a spare part. 

 

But for future reference, George would occasionally check this forum, but the main contacts here are Johan and myself  

[MoonlightSylv]

1 minute ago, Corsair Joseph said:

Glad to see that you were able to fix it. Otherwise, It would have been harder for us to resolve this since we don't have the feet as a spare part. 

 

But for future reference, George would occasionally check this forum, but the main contacts here are Johan and myself  

Thanks, you guys should sell them and other parts, it'd be useful.

[Corsair Joseph]

You're right, we should. We're actually working on it. We'll be adding more spare parts for the Spec Alpha case and other models.

[MoonlightSylv]

Just now, Corsair Joseph said:

You're right, we should. We're actually working on it. We'll be adding more spare parts for the Spec Alpha case and other models.

Nice! 

[Andster29]

Get a nut that fits the treads and a washer, paint the black and then screw the foot back in with that. 

[Andster29]

Side note: Is that a gen 1 Dell OptiPlex in one of the pictures? 

[The Flying Sloth]

2 minutes ago, Andster29 said:

Get a nut that fits the treads and a washer, paint the black and then screw the foot back in with that. 

They've already solved the issue

[Andster29]

Just now, The Flying Sloth said:

They've already solved the issue

Wooops. Better late than never.