Experiences with non-techies

[WkdPaul]

So, there's this new client we're taking over, last IT company they were doing business with were utter idiots, to the point were most employees wouldn't enter tickets and instead lived with their problems because they would either a) do a bad job fixing it, or b) would take forever to fix simple problems, if ever...

 

So ... we have taken over and there's TONS of problems we are slowly uncovering. One user had problems with her ethernet connection (from day one and the last IT support company fix didn't work), one of our tech tried to troubleshoot what was wrong and everything pointed to the switch they have at that desk (already a red flag, they only need 3 connection in that area : 2 users and one network printer, they should have 4 network connection at the wall, not 2).

 

The inventory for that office doesn't show any switch there (another red flag) ... and on the network side, we can only see one of the 2 devices connected, so yeah, it's definitely the switch (at this point we had tried many thing including cables, ports on the switch and wall, etc...), but we do everything remotely (we're doing remote support and will only show up if the only solution needs a physical presence).

 

This morning we found out what the problem was : the users at those 2 desks were not given a switch, but a useless passive splitter that doesn't allow 2 devices to be connected at once ... Who thought this would even work?!?!?!?!?!?! Lets just say that we're slowly getting the scope of how incompetent that last IT support company was!!!!!

 

What they installed at that desk ;

https://www.amazon.ca/Duttek-Splitter-Interface-Ethernet-Connector/dp/B07352DXVX/

[MeDownYou]

8 minutes ago, wkdpaul said:

So, there's this new client we're taking over, last IT company they were doing business with were utter idiots, to the point were most employees wouldn't enter tickets and instead lived with their problems because they would either a) do a bad job fixing it, or b) would take forever to fix simple problems, if ever...

 

So ... we have taken over and there's TONS of problems we are slowly uncovering. One user had problems with her ethernet connection (from day one and the last IT support company fix didn't work), one of our tech tried to troubleshoot what was wrong and everything pointed to the switch they have at that desk (already a red flag, they only need 3 connection in that area : 2 users and one network printer, they should have 4 network connection at the wall, not 2).

 

The inventory for that office doesn't show any switch there (another red flag) ... and on the network side, we can only see one of the 2 devices connected, so yeah, it's definitely the switch (at this point we had tried many thing including cables, ports on the switch and wall, etc...), but we do everything remotely (we're doing remote support and will only show up if the only solution needs a physical presence).

 

This morning we found out what the problem was : the users at those 2 desks were not given a switch, but a useless passive splitter that doesn't allow 2 devices to be connected at once ... Who thought this would even work?!?!?!?!?!?! Lets just say that we're slowly getting the scope of how incompetent that last IT support company was!!!!!

 

What they installed at that desk ;

https://www.amazon.ca/Duttek-Splitter-Interface-Ethernet-Connector/dp/B07352DXVX/

At least the inventory was right a switch didn't exist ?

[GilmourD]

1 hour ago, wkdpaul said:

So, there's this new client we're taking over, last IT company they were doing business with were utter idiots, to the point were most employees wouldn't enter tickets and instead lived with their problems because they would either a) do a bad job fixing it, or b) would take forever to fix simple problems, if ever...

 

So ... we have taken over and there's TONS of problems we are slowly uncovering. One user had problems with her ethernet connection (from day one and the last IT support company fix didn't work), one of our tech tried to troubleshoot what was wrong and everything pointed to the switch they have at that desk (already a red flag, they only need 3 connection in that area : 2 users and one network printer, they should have 4 network connection at the wall, not 2).

 

The inventory for that office doesn't show any switch there (another red flag) ... and on the network side, we can only see one of the 2 devices connected, so yeah, it's definitely the switch (at this point we had tried many thing including cables, ports on the switch and wall, etc...), but we do everything remotely (we're doing remote support and will only show up if the only solution needs a physical presence).

 

This morning we found out what the problem was : the users at those 2 desks were not given a switch, but a useless passive splitter that doesn't allow 2 devices to be connected at once ... Who thought this would even work?!?!?!?!?!?! Lets just say that we're slowly getting the scope of how incompetent that last IT support company was!!!!!

 

What they installed at that desk ;

https://www.amazon.ca/Duttek-Splitter-Interface-Ethernet-Connector/dp/B07352DXVX/

Why does that product even exist!?!?

[Crunchy Dragon]

6 minutes ago, GilmourD said:

Why does that product even exist!?!?

Probably invented by some con artist

[WkdPaul]

14 minutes ago, Crunchy Dragon said:

Probably invented by some con artist

These are technically used to run 2 ethernet lines through 1 line, but you're supposed to use them as a pair, not just one by itself. It's also useless on a Gb network.

 

Ethernet cables have 8 wires, Gb uses all 8, but 100/10Mbps use only 4, so these Y connectors "changes" the wiring pinout so that each ports use 4 wires on the cable between the 2. Maybe there was a time where it would've been useful or if you need an emergency extra port, but it's not something I would deploy as a permanent solution in a business in 2018, especially when it looks like the dumbass that installed this only installed one!

 

Not sure if I explained correctly, so here's an image I found online ;

[soldier_ph]

When they ask me about a particular thing while they're litterally holding they're phone in the hand..      ... Just Google it !

[Bananasplit_00]

5 minutes ago, Pascal... said:

When they ask me about a particular thing while they're litterally holding they're phone in the hand..      ... Just Google it !

i can get that though, it can be much easier having it explained to you than reading it off the web

[Karakofire]

My landlord thinks that a cpu cooler can bring temps below ambient of you blow air on it faster than 35cfm.... This is the same guy that thinks Pentium 4 is the best processor and all other processors are slower.

[Bananasplit_00]

anothter nice one from the dude that refused to listen to my instructions for how to quickest install a new graphics card:

 

him: hey whats latency messured in, nano or mili seconds?

me: uuu probably nano but for what?

him: RAM

me: thats generally said in clock cycles

him: ok but what about harddrives?

me: thats most likely in mili seconds

him: ok so the unit varies then based on the memory, i see

me: your harddrive dosent count as the same thing as your RAM, thats storage

him: i see, i guess im retarded

 

hey at least he is learning, its something

[Karakofire]

My roommate said that igpu's are more powerful that graphics cards because they are closer to the cpu.

Edited May 16, 2018 by Karakofire
spelling fix

[DimasRMDO]

I'm still getting things mixed up when they say PC a "CPU".

When they say: "Can you turn my CPU on?"

I'll be like: "Huh? Ooh ok ok I'll turn it on."

 

They really need to get used to say "PC" as computer instead of CPU....

I'd reply their CPUs were on their motherboards if they asked me.

[Julian5]

My friend says he can upgrade the ram on his monitor by downloading it. 

[Crunchy Dragon]

Just now, Julian5 said:

My friend says he can upgrade the ram on his monitor by downloading it. 

It's a real thing. downloadmoreram.com

[Crunchy Dragon]

On 5/11/2018 at 8:12 AM, Karakofire said:

Pentium 4 is the best processor

Rubbish, Athlon 64 is higher number.

[Julian5]

On 23/5/2018 at 12:53 AM, Crunchy Dragon said:

It's a real thing. downloadmoreram.com

wOW tEcHnOLoGY iS aMAzIng

[Julian5]

On 23/5/2018 at 12:54 AM, Crunchy Dragon said:

Rubbish, Athlon 64 is higher number.

is that 64 cores I hear?

[DocSwag]

2 minutes ago, Julian5 said:

is that 64 cores I hear?

Yeah but that's why I got a 6700k. Cuz it has 6700 cores

[Crunchy Dragon]

1 minute ago, Julian5 said:

is that 64 cores I hear?

Yes, 64 times faster than the Pentium 4. Now you may be asking "but Crunchy, 4x64 =/= 64". Glad you asked! The Athlon 64 by itself is 32 times faster than the Pentium 4, but once you add the 'X2' to the Athlon 64, it multiplies that by 2. Is clearly superior choice for gaming PC.

[Crunchy Dragon]

Just now, DocSwag said:

Yeah but that's why I got a 6700k. Cuz it has 6700 cores

I got a Ryzen 5 1600 because 5x1600 = 8,000 cores.

[Julian5]

On 23/5/2018 at 12:58 AM, Crunchy Dragon said:

Yes, 64 times faster than the Pentium 4. Now you may be asking "but Crunchy, 4x64 =/= 64". Glad you asked! The Athlon 64 by itself is 32 times faster than the Pentium 4, but once you add the 'X2' to the Athlon 64, it multiplies that by 2. Is clearly superior choice for gaming PC.

But wait, If you are running a 64 bit OS then it multiplies again right? double the speed of a 32 bit,

[DocSwag]

Just now, Crunchy Dragon said:

I got a Ryzen 5 1600 because 5x1600 = 8,000 cores.

Why not an i5 8400 with 5x8400 = 32000 cores?

[Crunchy Dragon]

Just now, DocSwag said:

Why not an i5 8400 with 5x8400 = 32000 cores?

Wouldn't fit in my budget

Just now, Julian5 said:

But wait, If you are running a 64 bit OS then it multiplies again right? double the speed of a 32 bit,

Yes, it does.

[Hiitchy]

4 minutes ago, DocSwag said:

Why not an i5 8400 with 5x8400 = 32000 cores?

If we went by that logic, how would we explain the i9 7980XE? D:

[Julian5]

On 23/5/2018 at 1:05 AM, Hiitchy said:

If we went by that logic, how would we explain the i9 7980XE? D:

(9 x 7989) x exponential 64 (os bits)

[Crunchy Dragon]

2 minutes ago, Hiitchy said:

If we went by that logic, how would we explain the i9 7980XE? D:

9x7980 = 71,820 XE cores. XE = Xtra Efficient.