Do you think that Nvidia should recall 970's? (and Nvidia's response)

[Doughnutnator]

EDIT: Someone that works for Nvidia responded in the geforce forums (link: https://forums.geforce.com/default/topic/803518/geforce-900-series/gtx-970-3-5gb-vram-issue/post/4438090/#4438090) Thanks @Templar848 for the link

So it seems that they're proud of the card and sorry for the issue. He said that they're also working on a driver to improve memory allocation (I thought this was by design and not by drivers/optimization because Nvidia said that)

If you really don't want the card, it seems that you can ask for a refund to the store where you got it, if they don't want to give you that you can ask him for help

Just wanted to know your opinion guys.

I paid more than $380 USD for a "64 ROPS, 2048 L2 cache" device.

Now Nvidia is saying "oops, sorry, it's actually 56ROPS and 1792KB of cache".

(Article: http://www.pcper.com/reviews/Graphics-Cards/NVIDIA-Discloses-Full-Memory-Structure-and-Limitations-GTX-970)

What you guys think

I find it similar to the Intel Pentium stuff where they lied to customers.

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I think they should send refund GTX 970 owners with a rebate type of system. Enter your cards serial number or something for a $50 Visa/Mastercard thing just like mail in rebates. Owners should also get a free game of some sort. 

[STRMfrmXMN]

Just wanted to know your opinion guys.

I paid more than $380 USD for a "64 ROPS, 2048 L2 cache" device.

Now Nvidia is saying "oops, sorry, it's actually 56ROPS and 1792KB of cache".

(Article: http://www.pcper.com/reviews/Graphics-Cards/NVIDIA-Discloses-Full-Memory-Structure-and-Limitations-GTX-970)

What you guys think

I find it similar to the Intel Pentium stuff where they lied to customers.

They didn't lie - they weren't aware of the issue.

 

Honestly they have two choices - do nothing or spent a boatload of money recalling them and shipping with new firmware. Hopefully they do the latter.

[TheSLSAMG]

As a GTX 970 owner, I think that they should offer refunds to any and all users, and offer an incentive to users whom choose to keep their cards (maybe a free game that wouldn't conflict with the Ubisoft promo).

[Fate]

Yea! Fook Nvidia m8!

 

Nah, I haven't been following it too much but if anything, they should just give a free game, coupon, something of that nature and allow a no questions asked refund. 

[Victorious Secret]

Saying they didn't know is a piss poor excuse. No way I believe that at some point management and marketing didn't know about this issue. 

[Suffokation]

Certainly...

This is literally scamming someone. Falsely saying that the product has X or does Y and then it not having X or Y.

[Doughnutnator]

They didn't lie - they weren't aware of the issue.

Honestly they have two choices - do nothing or spent a boatload of money recalling them and shipping with new firmware. Hopefully they do the latter.

So they don't actually know what their products have?

I bought my 970 2-3 weeks after launch. That was in October. More than 2 months since 970 launch and they didn't know the real configuration of their products? Wow...

[Darkman]

As a GTX 970 owner, I think that they should offer refunds to any and all users, and offer an incentive to users whom choose to keep their cards (maybe a free game that wouldn't conflict with the Ubisoft promo).

Same... And Anandtech posted a thing about it with answers from them too...

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Or just recall them, and ship new units with 3.5GB of VRAM, and a free game key. That would be a major pain in the arse though.

 

Yeah that's why I said give some money back. Recalling all the cards would take forever especially for the kids who bought a pre-built system.

[Razzaa]

The Vram i could care less because it actually does have 4gb but the ROP'S being only 56 when it was advertised as 64 really pisses me off. The card is still a beast though.

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Maybe they could just release a new firmware and have users to flash their VBIOS with NVflash and solve the issue that way.

 

Hopefully they can & then include a free game 

[STRMfrmXMN]

So they don't actually know what their products have?

I bought my 970 2-3 weeks after launch. That was in October. More than 2 months since 970 launch and they didn't know the real configuration of their products? Wow...

I feel like if some guy at Nvidia just happened to be testing new cards one day and saw what was going on with stuttering and VRAM and just went "Oh shit... umm... nobody saw that" and ran away from his PC for a few days

[Raudi_]

This is why I didn't jump on maxwell like right way due to possible issues. I did the same with Kepler, I wait just in case issues pop up with a Line of cards ie the R9 series cards with AMD and this time Maxwell

[d3sl91]

Last time I checked, all my friend's GTX 970s work perfectly fine. People looked at benchmarks, looked at performance ratings at the resolutions and settings they would be running, looked at the prices, and bought them, and they performed exactly as expected. 

 

So, no. Its not like 6 months later they are breaking, they are still performing just the same they did when purchased, and the review copies that benchmarkers got, are the same that people purchased. 

 

So, my vote goes for no, people don't need their money back and nvidia doesnt need to recall the cards. 

 

 

Not saying they shouldnt, just that they dont NEED too. 

[Raudi_]

Kinda like the "heat issues" with Fermi and then they were resolved with the 500 series of fermi.

Exactly like that and the 460(I think) had the same memory allocation issues with some of the cards.

[Litargirio]

Yes. Recall them, fix them (or replace them) and send them back. After they find out what causes the issue and fix it, of course. And stop selling 970s. And apologize afterwards.

[Enderman]

You didnt buy it because it had 64 ROPs.

You didnt buy it because it had 2048MB cache.

You didnt buy it because it had 4GB of memory.

 

You bought it because it performs exceptionally well in games at a very low price.

You bought it because it works.

You bought it because thousands of others recommend it.

 

If none of these stupid articles had existed everyone would be having a great time with their new 970 unaware of any issues.

The fact that you didn't even realize that it had 3.5GB of memory, or only 56 ROPs, or whatever when you bought it shows that the specs are INSIGNIFICANT

 

What matters is the performance, and that is what you paid for. And the performance is excellent.

[d3sl91]

You didnt buy it because it had 64 ROPs.

You didnt buy it because it had 2048MB cache.

You didnt buy it because it had 4GB of memory.

 

You bought it because it performs exceptionally well in games at a very low price.

You bought it because it works.

You bought it because thousands of others recommend it.

 

If none of these stupid articles had existed everyone would be having a great time with their new 970 unaware of any issues.

The fact that you didn't even realize that it had 3.5GB of memory, or only 56 ROPs, or whatever when you bought it shows that the specs are INSIGNIFICANT

 

What matters is the performance, and that is what you paid for.

Exactly.

[Tim Drake]

I'm not very up to date with all this but from what I know, the GTX 970 was a beast but should of been even better?

P.S my Vram goes over 3.5GB in some games. I don't get what people are complaining about..

[Tim Drake]

You didnt buy it because it had 64 ROPs.

You didnt buy it because it had 2048MB cache.

You didnt buy it because it had 4GB of memory.

You bought it because it performs exceptionally well in games at a very low price.

You bought it because it works.

You bought it because thousands of others recommend it.

If none of these stupid articles had existed everyone would be having a great time with their new 970 unaware of any issues.

The fact that you didn't even realize that it had 3.5GB of memory, or only 56 ROPs, or whatever when you bought it shows that the specs are INSIGNIFICANT

What matters is the performance, and that is what you paid for.

This <3

Perfectly explains why I hate humans lel

[Doughnutnator]

Last time I checked, all my friend's GTX 970s work perfectly fine. People looked at benchmarks, looked at performance ratings at the resolutions and settings they would be running, looked at the prices, and bought them, and they performed exactly as expected.

So, no. Its not like 6 months later they are breaking, they are still performing just the same they did when purchased, and the review copies that benchmarkers got, are the same that people purchased.

So, my vote goes for no, people don't need their money back and nvidia doesnt need to recall the cards.

Not saying they shouldnt, just that they dont NEED too.

This is more a legal/moral issue.

I paid for a specific 970 configuration (64ROPS, 2048K L2 cache), not a 1792Kb, 56ROPS one.

I just want what I paid for, that's it

[stconquest]

Sure recall ALL the 970s and replace them with 980s for free, no big deal.  We will just never have another nvidia card ever again... bankrupt.

[Doughnutnator]

You didnt buy it because it had 64 ROPs.

You didnt buy it because it had 2048MB cache.

You didnt buy it because it had 4GB of memory.

You bought it because it performs exceptionally well in games at a very low price.

You bought it because it works.

You bought it because thousands of others recommend it.

If none of these stupid articles had existed everyone would be having a great time with their new 970 unaware of any issues.

The fact that you didn't even realize that it had 3.5GB of memory, or only 56 ROPs, or whatever when you bought it shows that the specs are INSIGNIFICANT

What matters is the performance, and that is what you paid for.

But I paid for 64ROPS, 2048KB of cache and 4GB of VRAM. Nvidia sold me that. Yes, good performance indeed, but I paid for "specific specifications".

This isn't lollipop, or a dirty pancake, this is a $300+ card.

[Whorax]

Or just recall them, and ship new units with 3.5GB of VRAM, and a free game key. That would be a major pain in the arse though.

I already got free game keys with both of my 970s and I have to use garbage ass uPlay to run them. The last thing I want is some games that I don't want. I'd like my extra .5GB of VRAM that I was made to believe I was getting.

 

Some free games won't make up for lying. At least I'd hope that's what the consumer base for the 970s would think.