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Windows install "A media driver your computer needs is missing"

Go to solution Solved by enu42,

So up to this point, my bootable USB stick was created by writing the window ISO with Fedora Media Writer since I didn't have access to a windows machine to use their writer. Today I used someone's windows machine to write the image with their Media Writer and it worked without problem.

I didn't think it was an issue since the installer was booting and running, but I guess so. Probably something to do with GPT vs MBR.

My setup:
Motherboard: Gigabyte B850 Gaming WIFI6 (AMD AM5 socket)

NVMe SSD: SKHynix bc511
CPU: AMD Ryzen 7 9700X

 

I started a fresh install of Windows 10-64bit, and on the first step I get the error "A media driver your computer needs is missing".

IMG_20250618_113448.thumb.jpg.60afde2ea92ffb6147d895b54aba02a1.jpg

I'm using a random NVMe ssd I pulled from an intel nuc, but upon researching, it looks like there should be no specific drivers for it for windows to install.

 

I then downloaded all the drivers for my motherboard (relevant ones seem to be the RAID, and chipset drivers https://www.gigabyte.com/Motherboard/B850-GAMING-WIFI6/support) and extracted them to a FAT-32 formatted flash drive. I plugged the flash drive into a USB 2 port on the motherboard IO panel, and tried to browse for the drivers, but nothing shows up in the folder I have them in.

IMG_20250618_113630.thumb.jpg.e14a2d0262a71398da841dc219b3c1a7.jpg

 

I noticed the drivers are all in the .exe format, and some research suggests that windows is looking for .inf files? but I'm not entirely sure on that. I also tried leaving them as "zip" archives on the flash to see if Windows installer would recognize them, but still no.

 

I also opened the command line to see that my drive is recognized, and it is, so I did a full format and created an NTFS partition to hopefully make sure windows could see it, but still no change.

IMG_20250618_113652.thumb.jpg.ccb255edafc816846b6d6616482ec88a.jpg

 

Any help would be greatly appreciated! I haven't used windows in decades, so talk to me like I'm 10 🙂

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22 hours ago, OhYou_ said:

? install windows 11, that hardware doesnt support windows 10, which is why you get the error

Just tried Windows 11, there are some Gigabyte drivers for windows 11 called "Preinstall drivers" for RAID, which actually include non .exe files. I can get them to show up in the Windows 11 installer when I uncheck "Hide drivers that aren't compatible with this computer's hardware". However when I click "Install" on any of them, I get that same message, "A media driver your computer needs is missing. This could be a DVD, USB, or Hard disk driver. If you have a CD, DVD, or USB flash driver with the driver on it, please insert it now."

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See if you can extract the files from the exe file (7-zip can do this for most .exe files) more specifically from the chipset driver installer considering the history with gigabyte and windows installations not working because of missing drivers.

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Is your SATA Mode set to AHCI or RAID?  AHCI mode does not require additional drivers during Windows install.  Make sure that all other drives (other than boot drive) are disconnected.  How is your NVME Raid Mode configured?  Don't be afraid to read your motherboard manual.  From your manual:  SATA Configuration & SATA Mode Enables or disables RAID for the SATA controllers integrated in the Chipset or configures the SATA controllers to AHCI mode. RAID Enables RAID for the SATA controller. AHCI Configures the SATA controllers to AHCI mode. Advanced Host Controller Interface (AHCI) is an interface specification that allows the storage driver to enable advanced Serial ATA features such as Native Command Queuing and hot plug. & NVMe RAID mode Allows you to determine whether to use your M.2 NVMe PCIe SSDs to configure RAID.  https://download.gigabyte.com/FileList/Manual/mb_manual_amd800-bios_e.pdf?v=90b5a45be2a2aa3aea69c5db7a34df66

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So up to this point, my bootable USB stick was created by writing the window ISO with Fedora Media Writer since I didn't have access to a windows machine to use their writer. Today I used someone's windows machine to write the image with their Media Writer and it worked without problem.

I didn't think it was an issue since the installer was booting and running, but I guess so. Probably something to do with GPT vs MBR.

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