Clean installation; PC freezes at driver installation and then goes black screen

[SamuelSJ]

Specs:

Motherboard: Asus tuf b650m plus wifi

Ram: trident Z 6000mhz EXPO cl36 2x16

CPU: ryzen 7 9800x3d

GPU: Asus tuf 3080 ti

NVMe: SN850 WD 4tb

OS: Windows 11 Pro

 

Just built my PC, installed Windows 11 Pro (made, everything with the hdmi pluged to motherboard)

- the first attempt the installation just freezed at Asus logo and spinner, didnt get to the installer

- At second attempt, it finished, but when restarting it freezed at Asus logo and spinner

- Anyways i restarted and everything goes fine, until i plug the ethernet, then it starts downloading software (gpu and cpu drivers in it), then when it starts installing the drivers the screen just freezes and the screen goes gray/black it doesnt turn off, just like there is not signal

- Restarted, have to restore because the failed boot

- I disabled windows update, then i downloaded the nvidia driver, tried to install the driver then it freezes again

- Restarted, instead of install nvidia driver, i downloaded the amd chipset driver with adrenaline software, the same happens, it freezes

- I thought it was some thermal problem, downladed hwmonitor and the temps are like 50-70 in cpu, its hot in here, but it never goes over 70

- so idk what to do, going to try with Windows 10 maybe, but i gess is something about drivers

 

- What i havent done:

- update the bios to latest, (because it already detects the 9800x3d so i dont need it, but could update)

- I dont think its thermal related because temps seems ok, i just let the pc idle for a while and it never freezes

- just freezes when i install the drivers for nvidia or amd chipset (9800x3d has integrated graphics)

 

 

[KidKid]

2 minutes ago, SamuelSJ said:

Specs:

Motherboard: Asus tuf b650m plus wifi

Ram: trident Z 6000mhz EXPO cl36 2x16

CPU: ryzen 7 9800x3d

GPU: Asus tuf 3080 ti

NVMe: SN850 WD 4tb

OS: Windows 11 Pro

 

Just built my PC, installed Windows 11 Pro (made, everything with the hdmi pluged to motherboard)

- the first attempt the installation just freezed at Asus logo and spinner, didnt get to the installer

- At second attempt, it finished, but when restarting it freezed at Asus logo and spinner

- Anyways i restarted and everything goes fine, until i plug the ethernet, then it starts downloading software (gpu and cpu drivers in it), then when it starts installing the drivers the screen just freezes and the screen goes gray/black it doesnt turn off, just like there is not signal

- Restarted, have to restore because the failed boot

- I disabled windows update, then i downloaded the nvidia driver, tried to install the driver then it freezes again

- Restarted, instead of install nvidia driver, i downloaded the amd chipset driver with adrenaline software, the same happens, it freezes

- I thought it was some thermal problem, downladed hwmonitor and the temps are like 50-70 in cpu, its hot in here, but it never goes over 70

- so idk what to do, going to try with Windows 10 maybe, but i gess is something about drivers

 

- What i havent done:

- update the bios to latest, (because it already detects the 9800x3d so i dont need it, but could update)

- I dont think its thermal related because temps seems ok, i just let the pc idle for a while and it never freezes

- just freezes when i install the drivers for nvidia or amd chipset (9800x3d has integrated graphics)

 

 

Do update the BIOS, and maybe even reset Windows to factory defaults/reinstall it if updating the BIOS doesn't help.

[KidKid]

5 minutes ago, SamuelSJ said:

Specs:

Motherboard: Asus tuf b650m plus wifi

Ram: trident Z 6000mhz EXPO cl36 2x16

CPU: ryzen 7 9800x3d

GPU: Asus tuf 3080 ti

NVMe: SN850 WD 4tb

OS: Windows 11 Pro

 

Just built my PC, installed Windows 11 Pro (made, everything with the hdmi pluged to motherboard)

- the first attempt the installation just freezed at Asus logo and spinner, didnt get to the installer

- At second attempt, it finished, but when restarting it freezed at Asus logo and spinner

- Anyways i restarted and everything goes fine, until i plug the ethernet, then it starts downloading software (gpu and cpu drivers in it), then when it starts installing the drivers the screen just freezes and the screen goes gray/black it doesnt turn off, just like there is not signal

- Restarted, have to restore because the failed boot

- I disabled windows update, then i downloaded the nvidia driver, tried to install the driver then it freezes again

- Restarted, instead of install nvidia driver, i downloaded the amd chipset driver with adrenaline software, the same happens, it freezes

- I thought it was some thermal problem, downladed hwmonitor and the temps are like 50-70 in cpu, its hot in here, but it never goes over 70

- so idk what to do, going to try with Windows 10 maybe, but i gess is something about drivers

 

- What i havent done:

- update the bios to latest, (because it already detects the 9800x3d so i dont need it, but could update)

- I dont think its thermal related because temps seems ok, i just let the pc idle for a while and it never freezes

- just freezes when i install the drivers for nvidia or amd chipset (9800x3d has integrated graphics)

 

 

ps. Also try booting into safe mode and install drivers one by one. Also disable the iGPU in BIOS.

[Sawa Takahashi]

Nvidia drivers causing problems is not news anymore but both Nvidia and AMD, this is uncommon at best.

I suspect that the installation went wry and even if it boots ok now, it has some corrupted files related to video drivers.

What you can do is recreate the installation media with another USB stick. Those are known to be finicky and error prone, especially with windows installers.

Another option is to boot from an Ubuntu Live USB stick. Play around for a bit and see if the system hangs / freezes or run just fine.

Hope that helps.

 

[OddOod]

Welcome to the forums!
 

26 minutes ago, SamuelSJ said:

everything with the hdmi pluged to motherboard

Why not plug HDMI into the GPU?

[Mumintroll]

Aren't there some problems with Western Digital SN850 nvme and 24H2?

Something about changes made in how DRAM less drives works in Win 11.

Did Western Digital release a firmware update to address this? Maybe that drive didn't come with the latest firmware.

[Sawa Takahashi]

5 minutes ago, Mumintroll said:

Aren't there some problems with Western Digital SN850 nvme and 24H2?

A quick check confirms that you are right. 

In that case, I'd try using Windows 10 at least to confirm the hardware is not at fault. 

[SamuelSJ]

2 hours ago, KidKid said:

Do update the BIOS, and maybe even reset Windows to factory defaults/reinstall it if updating the BIOS doesn't help.

this worked, updated BIOS, the motherdboard had 3077 version so updated to 3222 (non Beta, because there is a beta versión), then made a clean install of windows 11 and let the windows update make the downloads and installs
Finally, downloaded the GeForce Now from nvidia, installed and everything ok
 

Thank you!

[KidKid]

50 minutes ago, SamuelSJ said:

this worked, updated BIOS, the motherdboard had 3077 version so updated to 3222 (non Beta, because there is a beta versión), then made a clean install of windows 11 and let the windows update make the downloads and installs
Finally, downloaded the GeForce Now from nvidia, installed and everything ok
 

Thank you!

You're welcome!