US should not have customs but I was charged for them anyway
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I understand tariffs happened, but that charges the merchant, lttstore, not me.
Unfortunately that's incorrect, generally speaking. Tariffs are, by their definition, charged to the importer -- that's you. Just to set the proper expectation for future orders you might place from us or anyone else. While we may or may not offer accommodations to cover these for you, as our business-realities allow, ultimately the responsibility to pay tariff fees is always on the importer at the end of the day.
That said, it's correct that the FAQ article you've linked here is out of date. Thanks for pointing that out. I have now updated it, and we'll conduct a review of our FAQ to ensure all information shown remains accurate going forward.
I'm also forwarding this up the chain internally to determine whether your order was shipped using the proper arrangements/declarations. I've located your customer support ticket and will reply as soon as I've determined whether this is the case.
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