LG UltraGear LG 38GL950G-B

ThermalPasteKingpin · May 21

I'm having an issue with LG UltraGear LG 38GL950G-B where after it was powered off, the screen is black and no OSD displays only the RGB light on the back lights up. The monitor has been very well looked after and is in perfect condition otherwise.

Similar to the following

I've followed the usual steps i.e. https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-a-blank-screen--20153188064348

I contacted Amazon but they will only help if you can provide the following:

• Evidence from the manufacturer, that the item you purchased has been recalled or otherwise found to be defective. This could, for example, be in the form of a press release, or a statement on the manufacturer’s website or social media channels.

• An engineer’s report, such as from the manufacturer or a repairer, which confirms that the defect was present within the 6 months starting on the date of delivery, even if it was not visible at that time.

• A dated photograph or other record showing that the defect or non-compliance was present within the 6 months starting on the date of delivery.

• A previous complaint about the same defect or non-compliance in the same product made by you to us or to the manufacturer

Anyone else with the same monitor or another LG Ultragear able to help?