Trying to login after a computer upgrade (CPU)

[DenverOh]

So recent upgrade finally completed 

 

I get into windows and it doesn’t allow me to enter my old pin but says I need a new one…. Okay 

 

send code to email address … click 

 

it does not send a code…. Click again 

 

 

no code sent. It’s been a few hours 

 

how do I resolve this and get access to my windows 

 

is there a way to bypass this ? Without reinstalling windows 

 

cheers

[leclod]

Maybe the code message was caught in the unwanted ?

[DenverOh]

2 minutes ago, leclod said:

Maybe the code message was caught in the unwanted ?

It’s not in my inbox (focused or other) it’s not in my junk email either 

[leclod]

Back in the day, you could call Microsoft

[Netm_10]

Make sure you connected your PC to the internet after the upgrade.

Without it, windows can’t reach Microsoft’s servers to send the verification email.

On the bottom-right of the login screen, click the Wi-Fi or network icon. Make sure you’re connected to a working network. Once connected, try resending the verification code.

 

If it still doesn't work, try signing in with your microsoft account password if there's a 'sign-in options' under your pin box.

Hope it helps!

[DenverOh]

1 minute ago, Netm_10 said:

Make sure you connected your PC to the internet after the upgrade.

Without it, windows can’t reach Microsoft’s servers to send the verification email.

On the bottom-right of the login screen, click the Wi-Fi or network icon. Make sure you’re connected to a working network. Once connected, try resending the verification code.

 

If it still doesn't work, try signing in with your microsoft account password if there's a 'sign-in options' under your pin box.

Hope it helps!

Hardwired to internet 

no words or bottoms for sign in options - I was hoping that would be an option 

[DenverOh]

Just now, DenverOh said:

Hardwired to internet 

no words or bottoms for sign in options - I was hoping that would be an option 

Worried I’ll have to reinstall windows ( not an issue really- I have photos on a separate hard drive as long as I don’t loose those my wife will be happy ) 

[DenverOh]

13 minutes ago, leclod said:

Back in the day, you could call Microsoft

Had a terrible phone call with AI that sent me to their website lol 

[Netm_10]

11 minutes ago, DenverOh said:

Hardwired to internet 

no words or bottoms for sign in options - I was hoping that would be an option 

Hmm

Did you enable tpm from the bios after upgrading the cpu?

That might cause issues with windows login

[DenverOh]

34 minutes ago, Netm_10 said:

Hmm

Did you enable tpm from the bios after upgrading the cpu?

That might cause issues with windows login

As I am about to google what that is I may have it on ….